This is probably one of the worst banks that you could do business with. The manager is…read moreunprofessional and frankly customer service is her last concern. The bank has limited banking hours, the staff are robotic and lack basic knowledge. There is always a problem with their electronic systems. Take your money and your business elsewhere. Sorry excuse for a business.

I just opened an account, there were some problems with a transfer from one bank to citizens. The…read moretransfer was stopped by citizens bank. A customer service rep came up and insisted the other bank was responsible. The manager came up to speak with me, promised to call me bank in 1 hour be he had to make a call to another customer. I reminded him that I am a customer too with a very serious He has not called back yet. That was over a week ago. The transfer was for quite a large amount. This was at the Citizens Branch on N Main Street in Rochester, NH.

They won't even break change unless you have an account with them. . They offer no incentives, and…read moreis the worst bank I've ever had.

I would give this bank no stars if it was possible. I am currently 7.5 months pregnant and forgot…read moreto take my non Federal Savings bank card out of their atm which I paid 3.00 to use out of convenience at the Rochester Branch. I was told when I called to inform them that my card had been left in their machine, that I would have opportunity to verify the card belonged to me. I would have to wait until the ATM was serviced for them to retrieve the card and I would be contacted when that happened. When I was contacted by assistant manager "K" (the same woman I spoke to in the morning) she informed me that the card was cut up and could not be returned, without giving me opportunity to even prove the card belonged to me (even though I was told if I could prove it was mine it would be returned). She could show me nothing that stated they had the right to destroy it. This isn't my biggest issue. I am clearly upset because this is how I have access to my money and the assist manager treated me like complete garbage. She laughed at my misfortune with her co workers right in front of me and another bank employee mocked me for the custom photo I had on my card (which is versions of my face painted for halloween, which also proves the card belongs to me). Upon somewhat resolving the issue and having my bank card returned in a million pieces at the request of the Branch manager. When the assist manager got on the phone with the branch manager they continued to laugh at my misfortune and the fact that I was clearly upset. They had returned the card and I walked out of the Rochester branch hearing nothing but laughter. I am not a member at Federal Savings Bank and after today's experience I will never be. As a customer service rep myself, I believe the Management should provide a standard that can be used as an example on how all customers should be treated. Being laughed at during my experience and also as I was leaving is a disgusting way to treat a customer, which I became when I agreed to their fee's.

Beware, they will take advantage of you if you are an older adult. They will deceptively move cd's…read moreinto lower yield rates, then claim it was a mistake. You have little to no recourse. They did this to me 3 times. Do not trust member services they made several mistakes with my rollover. I am in process of transferring my funds to another bank.

Yesterday went grocery shopping my card was denied. Called…read moreCredit union. Al answered told him what happened. He said they shut my account down due to potential fraud. So I checked my account via phone. Guess what all was good no fraud. Went to credit union in person and explained to a teller she looked at my account and couldn't figure out where the fraud alert was for? She fix my card and as Embarrassed as I was from being denied at store I will change banks again

My experience has been great all around but in order to keep an eye on and maybe make a transfer I…read moreneed to install your online banking app

In-person service was good, but the lady on the phone was startlingly rude and condescending…read more Called for an organization's account with multiple names. Her: If this is a joint account, is there another name on the account? Me: (Name), I think? Her:.... Me: Is that that the name? Her: I'm asking YOU. Me: (Name). That's the name. Her: Okay... Conversation continues including asking me what my best contact number is. I give it to her. Her: Okay, we'll make those changes, and what's the contact number: Me: (my number for the second time) Her: Okay, we'll contact you at (wrong number). Me: No, that's not it. Can we use my number? Her: Okay, what is your contact number that you'd like us to use? Me: (Gives it to her for the third time)

Had a good experience with the Rochester NH wing of Profile Bank today…read more I had misplaced my bank card after using the outside ATM at the bank. The staff, Megan and the other nice ladies, were quickly able to check the camera to help me make sure I at least pulled the card back into the car. Thank you ladies!! I appreciate it!! ~ Paul Varney

When the ATM Machine in front of the bank did NOT dispense the $200.00 that my mother in law had…read morerequested, it took Profile bank OVER A MONTH to straighten it out! Apparently many banks don't always "own" the ATM machines-they rent them,( or something like that, as they tried to explain) It seems very unreasonable to me to make a person wait over a month to get their money back...

This bank engages is dishonest almost criminal business practices. Theyre website and apps are…read moremissing basic functionality like the ability to pay the last statement balance on loans with an external bank account. I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing. The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due! They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault! Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.

From the owner: HRCU is a responsible, community-focused organization members can trust to help them achieve their…read morefinancial goals by demonstrating compassion, embracing innovation, remaining flexible and delivering exceptional service.

This bank engages is dishonest almost criminal business practices. Theyre website and apps are…read moremissing basic functionality like the ability to pay the last statement balance on loans with an external bank account. I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing. The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due! They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault! Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.

From the owner: HRCU is a responsible, community-focused organization members can trust to help them achieve their…read morefinancial goals by demonstrating compassion, embracing innovation, remaining flexible and delivering exceptional service.