Joseph is the best and deserves a raise. Seriously, if you're Joseph's boss - give him a raise and do anything you can to keep him there. He literally set a Christmas miracle in motion when I had already contended with the fact that I may not be able to have a custom daily planner I designed for my husband printed and bound for Christmas day. I waited last minute, like 12 pm Christmas Eve, to call and ask if I could have my order printed and bound. Joseph was extremely polite on the phone, gave awesome direction on what he needed to make it happen, and when I said it didn't have to be printed that day he said, "Well let's see what we can do once we receive the order". So I sent the order, and I did not do a good job. Haha, and Joseph politely let me know it was not in order. I sent it again, now after 2pm at this point and I just knew it wasn't in the cards for me to pick it up same day. Lo and behold, Joseph came through like Santa Claus down a chimney and has it printed and in order by 4:30 pm. And when I saw it, I nearly cried. It had been such a stressful day and he just brightened my spirit with his friendly nature and everything earlier in the day that had me stressed suddenly felt small compared to how Joseph made me feel with my order. My husband loved his gift by the way and started using it on Sunday! Thanks again so much Joseph, I'll never forget how you made me feel this past Christmas! read more

FedEx Office Print & Ship Center - My husband custom daily planner with a photo of our baby daughter - Printing Services Near Me - Chicago, Illinois

Came to drop off a return, man behind the desk took the label and said have a nice day! He taped up the box and affixed the label himself, I was out in 5 minutes! read more

The first time coming here I just wanted to print something, I thought I could just email it in, but you can't, the store manager Adam was so rude about it, that I left. This location is a 5 minute walk from my house so I went hoping I would get someone new, got Adam again. I have never had issues printing stuff before but he made it a huge deal, making me believe my request has never been done before. Sad to see he has so many negative reviews, will have to start going to a different location. read more

The manager of this location, Adam, is truly one of the meanest people I've ever met in my life. Honestly I felt better visiting this Yelp page learning that other people have had similar situations so irritating/upsetting/disrespectful with him that they also took the time to leave a 1-star review. I was trying to get 13 pages printed and 60 business cards and he quoted me $160. He also said there would be a major backlog so he couldn't predict when I'd get my order. Since this was well beyond the cost I was anticipating and I am not a printing expert, I asked him on the phone if there were any methods to make it a bit cheaper, such as a different paper, printing method, anything. He told me I could make everything black & white (like duh thanks). It was an uncomfortable conversation so I just decided to walk into the location to discuss in person and hopefully see a proof. BAD IDEA - he was SO rude. He slapped the business cards proof down in front of me and I asked if it was possible to just remove those from the order, and he responded "ok have a nice day." I asked "have you already made all of them....?" since it seemed exorbitantly inconvenient for him to remove them from the order and he said that he hadn't made any of them yet. I asked again if there was any way I could make the order cheaper without converting to black and white and he repeatedly responded, "I am quoting you for exactly what you asked for," and kept rereading the email I had initially sent. Another man standing there echoed Adam's drama. I rushed out because I actually started crying. When he called to tell me the order was ready 30 min later (backlog????), I never returned to pick it up because the experience was so jarring and upsetting. Went to Staples and got the exact same thing for $33. And didn't get accosted in the process. Literally will inconvenience myself to go anywhere else from here on out. read more

SERVICE PROFESSIONAL. FRIENDLY Melvin and the other desk agent orchestrated a stream of customers efficiently. Top Service. I'll make an effort to use this Fed Ex in the future. read more

I unfortunately have no choice but to continue to frequent this location as it's the only FedEx near me. Adam, the manger of this location is one of the rudest, most condescending, patronizing individuals I've ever met. I am a regular at this location and Adam still treats me as though I've never sent an envelope in my life. On one of my most recent visits, I had an old UPS label in my hand, with the address of someone who I would be sending a FedEx package to. I was waiting to be helped by a different worker and Adam, who was helping another customer at the time, interrupted what he was doing to let me know that "just so you know, that's a UPS label and we won't be able to do anything with that here". Thanks Adam, I fucking know! This guy has swiftly made himself my nemesis and I try to avoid all interaction with him when I go in. If I am doomed to be 'helped' by Adam, it's surely a day ruiner. read more

The "manager" Adam is the most insufferable human I've ever met. he is god awful. extremely sarcastic, clearly hates women. I waited patiently for 30 minutes, while other customers were impatient. He treated me like dog sh*t, I was nothing but kind to him, I could tell he wasn't having a best morning. he kept interrupting me and refusing to listen to me when I had already told him I paid for packaging. making a little side comments, belittling everyone in line. words cannot describe how rude this man is. I'm actually blown away.. How is this man a manager? Adam as a manager is a disservice to the company FedEx, I will still be using the company, but never going back to this location. its a good day to not be adam, i would wish him help but i have zero empathy for this man. The other reviews about him solidify all of this. read more

I had to leave a comment. Employees greeted me as I walked in and practiced social distancing with themselves and myself. They gave me clear, concise instructions concerning my package, while standing 6 feet away from counter. I stepped back and they took it from there. read more

I drove to this location at 744 W Fullerton Ave yesterday at 4:15 pm to drop off a ground package for a customer. I picked this location specifically as it has a 5pm ground shipment cut off. The driver was there when I drove up and my son walked the package in. When he handed it (with pre printed label) the person behind the counter looked at him and said what is in it. He said lip products from my mom's company and the person gave him a suspicious look and said "well we will see about that". He is 19 and well mannered and groomed. They treated him as if he was up to something and when he got back in the car he relayed this and said he thought they might search the package. I checked on the portal today and it says "shipping exception", no explanation. I called the store and spoke with Keyanna Freeman who gave me attitude, told me the ground person came early yesterday and after taking a lot of time to look up the tracking said it is still sitting there 24 hours later. When I expressed my frustration she said with a sarcastic voice "I told you that the ground person came early". When I said they cannot publish 5pm and then not have a pick up or even tell the customer who is physically walking a prepaid package into the store - she said oh yes they can. Fed Ex service is horrendous. You pay a huge premium and they don't care to even try to get your package out. I went out of my way to drive to a location that had published deadlines for a service that is their entire reason for being and they could not care less. Looking at the reviews for this location I would avoid it at all costs. I will switch to my local UPS store where they are incredibly friendly. read more

The store manager Adam had a very condescending attitude towards me. I'm Not sure if if was racially motivated but I didn't like way he talked to me. I went in at 9:48am at 08/18/2022 Adam was the only one who was there. I came I'm to drop off package and unfortunately upon entering he seem very annoyed and bothered. He was the only one there and I was the only customer there at the time. As soon as I finished taping the package, I get to the drop off section and he asks to see an ID which I found weird. I gave him my drivers license, he asked to verify my address and I did, but he seems so annoyed, of course he energy is off so it's affecting me, so now I'm getting a sour mood because of him. I just find it bizarre that he would ask for an ID, I usually drop off packages off FedEx and I threw it off. I never was asked for identification before. But anyways, he then tells me I'm a condescending tone that I don't have the correct shipping label, I said fine I'll come back. He aggressively slide back the package and goes to the next customer and and greeted her. Mind you she's a white Caucasian lady. I looked at him angrily and said " you a**hole" and then he replied well you don't have the correct shipping label. And then I replied back "your talking to me in a condescending tone" and left. I never experienced anything like this before. I am beyond pissed and disgusted and offended by his shrew behavior. I felt like this was racially motivated, and I hope he doesn't treat customers like that ever gain. Adam, is a true example of what a closed minded person is. Such a horrible and disgusting attitude that short chubby white privileged man is. He needs to conduct himself as a manager professionally and not scare and intimate customers at all. As a general manager myself at an establishment, I would never ever in my life would act like this to a customer or anyone. This will be my last time I wild ever walk into this FedEx store ever again. Adam was the most rudest, and unprofessional person I've ever met. I hope he's employees don't act like him. I feel really bad if he's treats them poorly. read more

Online listing of services was incorrect which I learned upon arriving and being told I was wrong about what they offer.

Melvin is helpful and kind! My go to in this area for shipping because of the positive customer service experiences.

The guy with double ponytails who works here was comically rude. Immediately got super defensive and refused to help me. I asked why and he actually turned away and stormed away from me in the store, I had no choice but to leave. read more

Were not helpful when explaining where the self print service was located or how to use it. Could've made themselves useful instead of complaining about their jobs while customers were in the store today. read more

Holy shit, I've been robbed! I have an interview next week. Prior to said interview I was asked to complete and fax some paperwork to their NYC office. Since I do not own a fax machine I printed out and completed the materials and took them to the nearest FedEx for faxing. I wandered into FedEx bubbly after finding $12 in an old wallet a few minutes earlier. Little did I know how quickly my mood would change for the worse. It wasn't until the last page of my fax was being sent that I noticed the little price card next to the machine. My reaction was something similar to this picture http://i43.tinypic.com/2h85uo1.jpg Why? Because the fax rates were as follows: Local: $1.49 for the first page, $.99 each additional page Long distance: $2.49/1.49 International: $5.99/3.99 That's right with tax my 10 page fax cost me over $18! That makes hotel business center rates seem like a steal. I could buy a whole f-ing fax machine for $30-40 at MicroCenter, at that rate I should own at least 50% of that damn machine! Or I could've parked my car in a Loop garage, faxed the paperwork from my old office and had enough cash left over for 1 or 2 beers! SUCK IT FEDEX! You are DEAD. TO. ME. read more

The two men who work at this location are the rudest, more arrogant and condescending people I've ever spoken to. I have never been spoken to the way they continuously speak to customers. I am disgusted by their behavior and will continue to avoid going to this store. read more

Walked in struggling with a heavy package and asked if I could put it somewhere. Employee said "on the floor". Been here many times Ana it's hot or miss, today was a miss. read more

Only one person working at counter. Wait time was too long and all I needed was to pick up an order.

Geez, the young lady working there, I think her name was Talo was so dry and rude, there was no hello at the beginning, but more of a 'yeah, what do you want?' as a greeting, she was dry and short throughout the process of my shipment and at the end did not say thank you or ask if I needed anything else, she simply walked away with her terrible attitude. I understand maybe their business isn't customer service oriented-but thats no excuse to treat paying customers any kind of way. read more

I don't usually review places like this but I felt the need to leave a positive review. I was in a crunch and the store manager, Adam, went above and beyond to accommodate my needs and took very good care of me. This man represents fedex in extremely professional fashion. Thanks Adam!!! read more

I was printing out a school project. Two images wouldn't print on the self-service kiosk and charged my card. Noelle helped me out! This is exactly what I expected. Neat for simple print jobs! read more

Hope you're not in a hurry! No concept of time or customer service- rude. Extremely overpriced. Unwilling to help or cooperate with you if you're having printing problems. I couldn't print my .jpg- the woman told me their machine doesn't print .jpgs.... Obviously incorrect and uninformed employee. Up to 3 employees in the store at a time- all standing around doing nothing. You are better off going to UPS or USPS to pay WAY less. read more

Workers are very rude and condescending I'm scared to ever go inside this location again needs a vibe check. It's not that hard to be nice and understanding towards customers read more

Excellent customer service from José the manager and his employee Josh. We came in frazzled, not knowing how to work the self-printers, and ended up selecting the wrong items so it was taking forever to print. When we told José about the problem, he came and stopped the job for us and told us we could get a refund. We were in a huge hurry, so I had to come back the next morning, but both José and Josh were extremely kind, helpful and professional. I had a great experience at this Fedex location and would come again for my mailing, printing needs. Thank you! read more

I brought a pre-labeled package to this location, simply wanting to drop it off. I walked in and the woman working there, Annaka, shouted at me, "I'm closed. I closed at 6." There were two other patrons, the lights on, the door open. I was confused. We all looked at the large clock on the wall. It was 14 seconds before 6 p.m. I had no idea what time the store was open to, I was simply dropping a package, so there was no reason not to speak to me kindly. And technically, she wasn't closed yet. She took my box then shouted again that she was closed and was locking the door. She ushered me out, continuing to shout until I was back out on the sidewalk. 1. What a nut and 2. how terrible to be unkind to customers when all they did was walk in. read more

I am a design student, so I print a lot of things. This FedEx has always got me covered, and the employees are always friendly and helpful. The prices are better than the school printers and better quality. read more

I was assisted by Joyce - a middle aged African American lady. The place was empty on a Saturday morning at 9:30 am. She directed me to the self service machines, although she had nothing else to do. I think that the level if laziness has gotten to a ridiculous point. read more

I wanted to like this place. I really did. I need services like the ones that they provide, but the staff was very rude. I needed to scan in a document. They do not have a scanner feed. So that you have to scan it in page by page. You pay by the minute, so I doubt that was an accident. In addition the scan was such low quality that I was embarrassed to use it. So after all of that, spending a lot of time and money and putting up with rude staff, I was left with nothing. read more

THE WORST EXPERIENCE. Two cashiers, one person ahead of me shipping one domestic package. And it took 43 minutes for me to get helped at the register. Forty-three minutes. read more

Printed our wedding invitations here and was helped by a couple of guys who helped us find out the best and most cost effective way to get it done. We ended up making copies using their copier and our own A7 paper. The quality was excellent and it worked out at 11c a print coming to about $10 for around 85 invites. Good value and much less hassle than using our own printer. Took a while to get set up buy after we got it all sorted we were full steam ahead. read more

Came by to pick up some packages delivered here for online shopping. No problems at all!

I'm really never impressed with the service here, and really go only for the convenience factor. The UPS Store on Clark near Lincoln Park Market is far better, and the service is fantastic. read more

The guy was very friendly, but the overall FedEx service is really shitty. The seller accidentally put the wrong address for my package so it turned into a whole debacle. I was supposed to receive this on Wed but because two days later I want to pick this package up instead, I have to wait 48 hours for them to create a new shipping label and then they have to take it to this facility. I had no idea it takes 48 hours to do all that. I thought I'd never say this but USPS actually is better than this for picking up packages!? WHAT?! http://cdn.memegenerator.net/instances/400x/26736939.jpg read more

Love that this location is so convenient to me, but the service is one of the worst I have experienced. There is never enough people available to help all the customers in an orderly fashion. Their printing and fax services are pricy, and their fax machine seems to frequently have issues. And as many reviewers have stated, the primary employee is unprofessional, inattentive, and unfriendly. read more

I swing by every couple of months or so to print things. The employees have always been pleasant and helpful, and the process has been simple and inexpensive to print basic pages. read more

There are few times in life I get really angry with bad service. To make the long story short I have never been more annoyed and pissed off with anyone in my life. Donhue the employee there is on another planet. He is not helpful and I was there for an hour and 45 minutes and nothing got accomplished. If I ever have to go back in there again I would honestly rather shoot myself in the face. Sincerely, Pissed off/disappointed read more

Just tried to ship a package internationally with the man who was apparently the manager and can't think of a time that I have been treated worse. The store was not busy, and yet the manager brushed me off when asking serious questions. He quoted me double what I looked up online, and when asking how to remedy this, he gave me half a solution and moved to the only other customer in the store before I could ask anything else. Never using them again. read more

The man checking us out was told how important this package we were sending is. It contained a passport to be overnighted for a trip overseas in 2 days. Even though we were very specific with instructions, he spelled the street name incorrectly after we had spelled it out loud to him. My passport is lost in FedEx world. He also wrote the wrong phone number down on the package and now they cannot even reach us after discovering the address doesn't exist. This customer service agent might be costing me an international trip for a CARELESS error on his part. read more

So, as most people who live in the Lincoln park area, I am never home when FedEx tries to deliver something so I had it redirected to this FedEx location. The delivery was attempted at my apartment on Saturday around 1 and had it redirected around 3. Easy, right? Wrong. I called this afternoon to make sure my package was there and the customer service person flat out said "uh, I'm really busy and am the only person here and there are a lot of customers here so I can't help you."! What?! I am a customer as well you ass hat! So unprofessional. Once I get my package I am never going to this FedEx again! read more

I have been to this Fedex twice in the last week, for copying and for mailing out. The guy behind the counter is friendly and helpful, but if there are more than 2 or 3 people waiting for service, you can be there for quite a while. The copier I used was not working well (skipping pages), so he helped by re-doing the job for free on a different copier. I can't complain, but I definitely think they could use more help, especially during peak hours. read more