Beware that this store has implemented a $20 fee to pick up a package. This is *in addition* to…read morefees that the shipper already paid UPS and is assessed to you as the recipient. They give you a runaround about how they're not actually UPS, even though that's the name on the door, and they can add whatever fees they fancy, in whatever amount they choose. So you either pay the junk fee or let them send the package back.

I don't know what it is with this location and I've been selling online for 15 years never had an…read moreissue like this. I shipped out a package on 11/20. It arrived to this location on 11/25. It still says "preparing for delivery" and today is 12/2 so now i don't know what to tell the buyer. It's obvious it was lost tried calling no answer nothing. I guess the package will just live there forever.

MPS in Aspen printed 1000 color documents for me in about 20 minutes. Quality and fast. Worked well…read morefor me!

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

I don't normally do reviews like this, but I'm so incensed right now, I have to get it out of my…read moresystem. We're a small business in Nevada, and we had a customer order a large item from us. We shipped it USPS because it was the cheapest option, and the online system had no problem with the address we provided for shipment, and USPS took our money. Today, we were notified that USPS doesn't deliver to that address (no reason given, and it's literally a mile from the Post Office). I called the office in Aspen and was told "it's an area we don't deliver to, and it's being returned to you". I asked why and was not given a legitimate reason, nor was there any explanation why if they don't deliver there, they accepted the address when shipped without question. They could have held the item at the post office and asked the customer to pick it up, which they would happily have done. Instead, it was immediately shipped back to us with no mention of a refund for taking it when they know they don't deliver there. We usually ship FedEx, and if we ever enter an address they don't deliver to, they inform us of that before accepting the delivery. So now our customer is not getting the package on time, and we're out the shipping with no explanation. From now on, we will ONLY ship FedEx or UPS. I would give zero stars here if that was possible.

Great Costumer service! Fast, was taken care of…read moreimmediately. Jamie went above and beyond to help with my situation regarding product, also helped with ground shipping. Jason and Chris were aware of everything going on and were the nicest. I was very happy and satisfied with service. Thank you!

Very helpful staff, excellent service! Definitely, worth…read moreseeing and using for all your shipping needs.

USPS always gets so much hate because "they aren't quick enough", "they are incompetent", "they are…read moretrying to lose my mail" and whatever else you hear from people who are upset they have to wait one extra day for their automatic cat feeder. The USPS people, at Snowmass, work so, so hard and if you have a problem with how they run things, maybe you should sign up for the job and run it to perfection, since it's "such an easy job". They work their butts off, get their at 6am, from places that are a good distance away. Not to mention, you know how many parcels USPS deals with in a year? 124 Billion (that's with a B) and they are understaffed/undervalued. FedEx deals with about 5 Billion and UPS deals with about 4 Billion. USPS is dealing with 25 times the amount FedEx and UPS deal with, so just be appreciative that you get your package on time 90% of the time. Maybe if they were staffed well enough, they wouldn't be so overworked and so exhausted. Also, you yelling at them is not going to make them go faster! Try being a little more considerate. Anyways, they have always been FANTASTIC for me and I can't even tell you the amount of mistakes they've made because I don't think they have ever made one... no joke. Treat these people with respect because they are working their butts off for you, for little in return!

They are very friendly and helpful even though is a small office they meet all your needs!read more

HIGHLY PROFESSIONAL, FABULOUS QUALITY, and very very accomodating: I've often had last minute…read morejobs and Tim/Paul are pleasant, happy to help, and a pleasure to do business with. I'm HAPPY to support a longtime, local business who has to pay rent and turn on the lights in the high-rent district of Aspen CO.... rather than sending jobs to some mail order printer.

Great customer service. Matt was fast, detail oriented, and very helpful! I was impressed and so…read morethankful they were available to assist me.

Very convenient in downtown Aspen and great selection. Carry some cleanimg supplies as well! Sales…read morestaff and sales reps always treated our account well.

I walk up to the counter of the printing service and a late 20's-30-year-old woman rudely gestures…read moreher hands and rolls her eyes at me as if I was interrupting her, and said, "What do you need." I used a period because it was more of a declaration than a question. I didn't say a word to provoke this kind of behavior, and I was simply waiting for her and her male co-worker to finish their conversation. It wasn't busy and I was the only person waiting. After taking a few seconds to process how stunned I was at her reaction, I told her that was rude, and she again rolled her eyes and reiterated "How MAY I help you?" I simply said I was taking my business elsewhere and left. Does Sandy's treat all of their customers like this? I would suggest Aspen Reprographics as a great alternative because not only were they welcoming, they offered discounts I didn't even ask for!