Wish I could leave 0 stars. You all need to just close shop & let UPS handle things. One of my package has been out for delivery for 6 days...SIX freaking days! Explain to me how this is even possible. Customer service is completely useless as well. If I was your CEO I'd be beyond embarrassed. I will no longer order anything from companies who ship exclusively FedEx. I'm just thankful that im not expecting medication or medical supplies. i would die before it was delivered. read more

Fedex morgantown wv LIED app said my package was delivered, left on my porch... The driver showed up.. while I was sitting outside.. watched him search his van.. he looked at me and said he was sorry, he couldn't find my package and left. Called fedex morgantown... only recording answers..no live person.. Gave tracking number... they say delivered... Called another number.. got a person in the country of INDIA... Who said package was delivered.. I said no.. he said yes it had.. This is criminal.. and by the looks of reviews. Many have same problem.. Should file a class action suit.. take them to court.. Criminal.. not going to let this go.. read more

Can't get packages delivered. Two times now for same package. Either they need better drivers or drivers that want to work. Very poor . Maybe FedEx can sub out to UPS. read more

I would like to give 0 stars. Worst service on the face of the earth stay with UPS. My package was supposed to be on the truck for delivery for three days. Called customers service now I have to wait till Monday they have lied and it wasn't even on the truck. I hope it comes Monday but I have zero hopes that will happen. Absolute worst joke ever. read more

totally disgusted by MORGANTOWN WEST VIRGINIA FedEx. I have called for FOUR DAYS NOW. every customer service rep has LIED TO ME! my dogs medicine is in ONE of those packages this is IMPORTANT medicine and everyone is giving me the run around. i get told that it's out for delivery then another person tells me it's SITTING on one of their trucks. ALONG WITH ELECTRONICS THAT SHOULD NOT BE OUT IN THE COLD FOR FOUR DAYS!!!!!! I tried to go get my packages just to be told they do not allow anyone to come Pick up stuff. I will NEVER use FEDEX again. EVERYONE AT FedEx needs FIRED! There is no reason my packages should be FOUR DAYS LATE & when I offer to go pick them up They hold them hostage! No one had contacted me no one has tried to make this right. If my stuff isn't sent through UPS then I WILL NOT be ordering from said companies anymore. FedEx needs to SHUT DOWN and just every switch over to UPS because they make sure people get their stuff DELIVERED REGARDLESS of rain, snow, sunshine blizzards floods etc! i have had BAD EXPERIENCES from Fedex my ENTIRE LIFE. But this past MONTH has been absolutely HORRENDOUS. SHIPPER BEWARE! DO NOT USE FEDEX! It's not worth the trouble. Use UPS I PROMISE they actually do their jobs! read more

I just sent this package out out of a FedEx brick and mortar store in SC to be rec'd Wednesday in Morgantown, WV. Monday, 1/27/2025 - 4:07 p.m. In FedEx possession (at FedEx location) Monday, 1/27/2025 - 4:19 p.m. Shipment information sent to FedEx Monday, 1/27/2025 - 7:14 p.m. Picked up - Fort Mill, SC Monday, 1/27/2025 - 8:19 p.m. Arrived at FedEx location - Fort Mill, SC Monday, 1/27/2025 - 8:32 p.m. Shipment arriving On-Time - Fort Mill, SC Tuesday, 1/28/2025 - 12:33 a.m. Left FedEx origin facility - Fort Mill, SC Tuesday, 1/28/2025 - 6:32 a.m. Arrived at FedEx location - Charlotte, NC Tuesday, 1/28/2025 - 10:31 a.m. Departed FedEx location - Charlotte, NC Tuesday, 1/28/2025 - 9:50 p.m. Arrived at FedEx location - Plain City, OH Wednesday, 1/29/2025 - 1:10 a.m. Departed FedEx location - Plain City, OH Wednesday, 1/29/2025 - 7:14 p.m. On the way - Morgantown, WV Thursday, 1/30/2025 - 7:14 a.m. On the way - Morgantown, WV Thursday, 1/30/2025 - 7:15 p.m. On the way - Morgantown, WV Friday, 1/31/2025 - 7:15 a.m. On the way - Morgantown, WV I called the FedEx customer service number - that goes overseas - Thursday night and the representative said, it's actively moving via GPS that he can see, and he suggested that I call back later in the evening before he opens a ticket. I called the same number this morning and was told that I would be receiving an email with a claim number that I then need to click on the link and enter the claim number - AND MY PACKAGE WOULD BE DELIVERED TODAY! She advised that the email would be received in a few minutes. About an hour later, I did receive an email from FedEx but it just stated: "Thank you for contacting FedEx. We appreciate your business. We are researching your case regarding tracking number 771706530679. If you have received your package click here. FedEx Customer Experience Please do not respond to this message. This email was sent from an unattended mailbox." Called back just before 1 p.m. and spoke to another representative. She advised that my package is on a tractor-trailer and it would be delivered 'later than expected'. Not today and not tomorrow but maybe in a few days. She reassured me that the package is not 'lost', it's just 'missing'. She went on to state that it's winter and maybe weather is causing the delay (I have two kids at WVU - yeah, weather is not the issue this time around! - more lies!) She advised that a ticket number has been created and they will research my inquiry and will get back to me by February 13, 2025! I can't get my money back that I paid to ship the package, since it is not lost. It's just 'missing'. I needed it to be delivered Wednesday, and I paid for 2nd day shipping. The items inside the package are needed tomorrow (Saturday) - so not only am I out the money spent to deliver the package, my kids will need to buy items to replace the items that are in that package! Completely incomprehensible how packages are not capable of getting to where they need to be on-time - when that IS what was paid for!?!? IMO, the people who deliver out of the big brown trucks are more reliable. ;) read more

We are once again experiencing another FedEx delivery problem related to the Morgantown terminal. This has occurred on three shipments; 9/2024, 11/2024 and 01/2025. It is the same problem repeated every time. The package arrives at Grove City Ohio and may or may not leave the for days. When it arrives at the Morgantown terminal, it will be possibly be days of delay. This latest package has been sitting in the Morgantown terminal for 6 days. They had three days of good weather to deliver. To break through the FedEx customer service bot, call and use the automated bot to track the package. Once you receive the results, select More Options, then Trace Package. Magically a human will answer shortly. Little good it will do since the Morgantown terminal will not answer their calls and all the representatives can do is file a complaint. The tracking app and software are not accurate. FedEx management closed the counter service facility/terminal off of Greenbag Road (whose staff were incredibly helpful), moving the facility to Pitman Road. They use Walgreens as a local service facility. The Walgreens staff we spoke to said that FedEx and Walgreens management dumped the equipment and signs on them one day, with little training. They are working hard to train themselves. According to FedEx, you can pick up the package at the facility, if the seller hasn't placed a restriction on the delivery options. In my opinion, it is obvious that the FedEx business model does not want staff to communicate with its clients. The package in the image arrived at Morgantown on 01/16/2025 at 1632 hours, according to their customer service rep. Amazingly, if the FedEx shipment originates from Walmart or Sams Club, it arrives on time, every time. read more

FedEx Ship Center - Shipping Centers Near Me - Morgantown, West Virginia

Worst delivery service I've had the displeasure of using. No customer service phone line, delivery updates are horrendous, they do an AWFUL job at the one thing their PAID to do, the delivery drivers have brain rot, I could go on. Absolutely terrible. You should be ashamed of yourselves. Seriously. read more

The Fedex system is not a fun system to deal with. I wanted to ask them to hold my package so I myself come and pick it up at the center. The system does not allow me to do that saying this service is not available at this time! read more

The workers here are always super efficient and friendly. Much better than the UPS in Morgantown. I go out of my way to ship via this fedex.

The most worthless delivery company. Too lazy to walk up a flight of stairs or knock on a door to deliver, so they just take it back and claim nobody was home. Customer service is also useless. read more

Was receiving a gift from my girlfriend in Canada. They tried to deliver once and it failed. The reason it failed? I live in an apartment complex. With 4 apartments. We have a security door and beside it, a doorbell for each apartment. Instead of ringing the doorbell, they just said they couldn't get in and left without delivering. I tried calling to get it redelivered and ended up having to settle for a next day delivery because I couldn't get a hold of a real person. They only have robots on phone and on their site. I did get my package the second time around because I left our security door wide open so they wouldn't just leave again. read more

Unfortunately poor record on pkg delivery and no accountability. From what people told me. I thought insuring my valuable parcel would give added safety and used them anyway ...but it never reached the addressee. :( Apparently they hire any old person? Ready to go back to pony express here. read more

Honestly, it doesn't matter where in the US you are, Fed Ex is incapable of ensuring reliable, timely deliveries. Every time I order something and they send me a FedEx tracking number I cringe. I can rely on the delivery to arrive when they claim, about 30% of the time. FedEx is far from 'on-time deliveries'. Once again, FedEx has let me down. A package was delivered yesterday, at approximately 11:28 AM. Left on the front porch by the front door. Now, I live out in the country, on a hill, if someone drives up we can see them easily. And while living in the country has its challenges for delivery drivers, FedEx has found us before. Yesterday, however, they failed. My package is still missing. I was told the driver delivered to the house at the end of the road, so he had to have delivered to the correct address. So either the driver lied, and hasn't yet delivered my package at all, or he has left it at another house. I was then told the driver would return to where the package was delivered and then deliver it to me. I still do not have my package. It shouldn't be my responsibility to track down a package that may or may not be sitting at one of my neighbors' homes. The phone number they called me from to verify my location, and assure me that my package would be found and delivered properly, is a Fax line. So I could FAX them a note to ask what the current status is on my delivery, but I can't reach a live person. Sorry FedEx, but you have disappointed me far too many times to not leave a poor review of your services. Disappointed in Rivesville read more

Fed Ex (Especially this location) are incapable of completing even the simplest task ask of them. I was waiting on a package to be delivered and too my surprise when I decided to track it, it showed as already delivered. It most definitely never made it too this address. I called and logged a missing item complaint and was told it would ve investugated and I'd get a call back shortly.bover an hour later I called back and was told the same. So several hours latee I called and agin was told that I would definitely recieve a call before closing hours with some information and that the driver would be questioned and his GPS monitor checked 8pm when he returned. I was told if they failed to call me by 8:15 I should call in to get the information. I did. I was told the shipping center was closed at 7pm and that there were no supervisors to speak too, that an investigation had never actually been started, and that noone questioned the driver. I was literally lied too by at least five employees, lied to over a dozen times, and actually got in a raised voice shouting match with a guy from escalations. His argument was that it doesn't matter what the employees told me, that an investigation could take several days and that I would receive a call when something was found. He tries to sidetrack the whole argument by screaming too me that someone had taken money out of his bank account and it took the bank a while to fix it, therefore because he had to wait and suffer I should too. Regardless of me pointing out that the employees represent the company as a whole and shouldn't be lying to customers he insisted I was the asshole and therefore we had quite a big screaming match. In the end I was told I would be called the next day with info and someway to fix my missing package. Several days later and still getting the run around, still don't have my package, and have yet to receive even one call back. I'm $80 dollars and lot of time and a lot patience. This is but ONE of the many issues I've had with this company over the years. Including one where I saw the delivery driver walk up to the door, stick a "Missed delivery" note on the door, and tap lightly as a mouse WHILE walking away. He was to the door and back in his truck pulling out before I could even stand up and walk to the door. I WILL NEVER USE FED-EX AGAIN. I highly recommend NOBODY ELSE USE THEM EITHER. read more

Get a phone call from Fed Ex to ensure you will be home to get a delivery that requires a signature? Stay home and they don't show? Called and checked with them and they say well we were there at 5:30 yesterday and left a note. No you didn't I even checked my cameras then the answer is well they're going to make a second attempt today. No first attempt I can prove you weren't here. The package will be there by 6:30 pm and that's all I can tell you. Poor service untruthful and arrogant about it read more

so the package i paid for overnight shipping on didnt come again today. (to be fair, the first day was the fault of the shipper). it's a part for my truck. i need it to get to work in 5 and a half hours. after checking the tracking info, and calling the hotline, speaking to some poor guy who i now feel sorry for, and his supervisor (who additionally was of little help), i am going to have to miss a day of work (unpaid) thanks to fed ex. the excuse? (this is my favorite part) they didnt deliver due to thunderstorms. Thunderstorms? really? i have worked delivery. i have a CDL. i had to deliver hazmat in worse conditions than a basic west virginia thunderstorm (they dont get that bad here). plus, i was here for the storm. it wasnt bad, and lasted 20 minutes. first, i will never trust fedex with my shipments again. second, next time, at least try to come up with a believable excuse. read more