Unhelpful. Rude. Unethical. Patronizing. Didn't not want to make an effort to find a fuse for my…read moresecurity system for my home. Instead he wanted to sell me a $5000 security system. Mine is 10 years old and needed a $2 fuse. My system is Honeywell. I went to their office with the fuse. I guilted him into looking for a fuse to fit it as they sold me the system. They could have cared less. A week later he emailed me to say he couldn't find the fuse and still offering a new system I called Honeywell and they sent me two free fuses. I will NEVER buy a system from these people again. I will pay triple to avoid there poor customer service.

Well, First of all they do not pass on phone calls…read more (including the VP) Second the monitoring company put me on hold for 8 min as my alarm was ringing. Third they only called the first person (me) who did not remember the password to cancel the request. Forth They are very rude to their customers blaming them for their lack of communication