Unprofessional doesn't even hit the tip of the iceberg for this place. I went in bright an early…read morefor a cleaning and not only did they not relay that I was there to my Hygienist they didn't even sign me in. Then before I was called back for my cleaning all hell broke loose and the STAFF aka one of the front desk girls started YELLING at the top of her lungs at another staff member in front of every patient in the waiting room. It was super unprofessional and honestly concerning because if management allows that kind of behavior between employees then what else do they allow. I just felt like I needed to share this.

I'm an Insurance Adjuster and work out of state often. I set an appointment for a broken tooth and…read morecleaning/x-ray on Dec 24th. The cleaning went as expected. Ot was quick because I take good care of my teeth. They charged me $70 for the cleaning even though my dental insurance covers that cost. When I asked why, the answer was because I hadn't been in the office for a while, or something to that effect. I could understand if the cleaning took longer than expected, but that was not the case. The dental hygienist seemed surprised that I had a broken tooth even though I mentioned that was why I was making the appointment when I called. They set an appointment for January 6 and I called on the fifth to check the time we had set. They didn't have me on the schedule, but said they may be able to work me in and would call me back shortly. I had another appointment. I was waiting to set based on the time they would tell me to come in. Did not get a callback for two days. I've been a patient there since they opened but made an appointment with a local dentist instead.

Dr Balhoff is an amazing orthodontist- and his staff is great! My daughter Jenna received the care…read moreshe needs- the respect she deserves- and we receive a treatment payment plan that doesn't financially strain our family!

From the owner: Balhoff Orthodontics was established in Lafayette, LA, more than 20 years ago to be of service to…read moreour patients by providing the highest level of orthodontic and dental excellence possible. Our orthodontist, Dr. Donald Balhoff, and our team are committed to creating healthy, beautiful smiles in an enjoyable, caring, and energetic atmosphere while placing an emphasis on meticulous service and quality care for our entire orthodontic family. We consider it to be an honor and a privilege to serve our patients and their families with compassion and respect. See why we're the locally preferred orthodontist for braces & Invisalign!

The whole staff is wonderful. Very friendly. The atmosphere is homey and comfortable. The staff…read moregoes above and beyond to make sure you're taken care of. Dental work can be scary, that's why Im very thankful I found Dr. Simon.

They did a procedure on my daughter that I have since come to question if was necessary. In…read moreaddition, at the follow up appointment, one of the nurses said, "okay, I'm about to not be her friend." And she literally ripped my 4 year old child's tongue up and blood splurted all over the place. My baby was horrified and so was I. I don't think the nurse knew it would be that dramatic, but she clearly knew it would hurt before she did it, and they didn't administer any kind of pain medicine in advance to offset the pain, not even letting me know so I could at least give her tylenol. Absolute monsters. Do not trust them with your children! Two years later and my daughter is still terrified of dentists. She was fine with going to our regular dentist before I brought her to Quest.

We started off with another Ortho and was switched when he retired. She kept my child's braces on…read morefor 7 years and the damage to their teeth is horrible. Their new dentist was horrified when we showed the work that she has been doing. She blamed the damage on me and my child for not brushing and missing during/after Covid. I have no dentist/ortho background, so we had no idea the damage that was done until we went get a second opinion after being told that braces should be on maybe 2-3 years. 7 years is unheard of. Pulling all my kids out after being a loyal customer for almost 20 years. They made me feel like complete trash and like I was a nuisance after paying them thousands of dollars.