I cannot believe negligence and complete narcissism is alive and well in the private healthcare in Ireland. I made an appointment and paid my deposit, which should have been a red flag; anyway, she was to text me with my confirmation of my appointment on the 16th, but I didn't get it. I contacted them on the 7th to confirm and confirm time, etc, to be told they had no record of me. OKay, then how could you have taken my money and not booked me in, she said we dont have any appoints for what you need for the 16th, I said this is the date i was given, then she proceeded to contradict me that i wasnt old this date, i said if you cant find me after charging me im sure you cant be sure that the information i was given was not as i stated. I asked for another appointment and she proceeded to give me an appointment for a different therapy. This is not what I wanted, she said, this is what's written in your email. I said I was very clear what i wanted in my email, so they took my money, booked me on a therapy after they lost me,
She didn't even apologise, so teh plethora of blunders only insisted on saying that she trains the staff herself and knows what they would have said to me.
Considering they couldn't find me on their system, im seriously considering how any woman could go to this company after this negligence, in the knowledge that someone even less qualified could possibly be doing the procedures. I got a generic letter to say my money was refunded, and again still no apology. id stay a mile away from Femplus Veterinary. read more