I had an excellent service experience with Cook's who came same day with necessary equipment to…read moretroubleshoot/repair my AC unit. Tyler was the technician. He was extremely knowledgeable and efficient. I think this is one of the hottest weeks of the year, and he had me up and running within two hours after finding a Freon leak and installed a dual capacitor along with 4 pounds of Freon. Cook's came highly recommended by two other neighbors in my subdivision. I was extremely happy with their service and quick response!!

A guy came out to look at an all house exhaust fan system - said he would put a quote together and…read morelet me know in a couple of days - a month goes by without hearing anything and I call back - they still hadn't looked at it - Allan looked at the tech's notes which said "this is nothing I've ever seen before" - and then told me "I should just go somewhere else". Gee, thanks!

This a great company to contact for all your heating and air needs. I called and shared the problem…read moreI was having with my heater and Sam was so helpful and was able to get me on schedule right away. When he arrived he was very polite and got right to work. The repair was made in a timely manner and Sam discussed with me the details of the work that was done. I will be hiring them for all my HVAC needs. I recommend their services and the price was reasonable.

They showed up on time for the estimate. They worked with me to get the unit that meet my needs…read moreeven though there is a shortage of AC units. They showed up for installation on time and installed my system in a timely manor. They showed my what I needed to know about my new system and how to register my unit for the warranty. I would recommend this company over the high priced big box installers.

5 STARS! Jeremy did an excellent trouble shooting the issue. I decided to try adding coolent and…read morehope the leak isn't too bad. That way I can save up for a new unit this fall. Jeremy was patient, providing solid information. Nice job Hanna Heating & Air

They replaced our HVAC in 2023. The man they sent to sell it to us was great. After the…read moreinstallation by techs, trouble began. Then we got a snow, and the furnace stopped working on a Saturday night. The tech who came out rewired some switches in the furnace, and said if it didn't work he wasn't coming back out, he was too tired. So I had to stay up all night restarting the furnace every 20 minutes, because it was about 10 degrees outside. A tech comes on Monday morning and says, your air intake outside is frozen, they should have checked that first. Furnace working again after he changes the switches back to the way they were. Then the smart thermostat goes out, throwing codes. Summer, 99 degrees, A/C won't run. Circuit board is replaced, the same issue keeps occurring. The next winter, furnace goes out again when it snows. I clear the outside air intake myself. Later that year, another tech, while looking at our AC, asks me who installed the air intake for the furnace, as it doesn't look correct to him. I research how it is supposed to be, and yes, Hanna installed that incorrectly too. Having dealt with Johnny, their service manager, throughout this, I call him with this information. He says, take photos of it and send them to me. I do that immediately, and never heard from him again. Had another company who sells this brand of HVAC come out, for $300 they changed the intakes to the proper construction. Had a big snow over the weekend, furnace ran great. Needless to say, the worst customer service ever. I will never deal with them again.

It says five star service and they aren't kidding! We got Ethan and the guy knows his air…read moreconditioners. Yes he did the air filter replacement, thermostat and unit coolability checks, but then I had 5 years of cotton wood dirt that was caked on so thick around the cooling fins it's amazing my hvac cooled anything! Now my unit doesn't run all the time but my home is just as comfortable. So I got excellent service but I also got a reduced electric bill a longer lifetime for my hvac. Excellent job Ethan at Bryan's Heating and Air Conditioning. Talk about "coolability"!!!!

I have been using Bryan's for close to 20 years and they've always been so great to work with. Very…read morereliable. Ethan is very efficient and professional.

I strongly recommend against using Ball Heating & Air. It took them well over a month to finish our…read morenew AC installation, and we had to mention legal action before they completed the work included in their written proposal and agreed scope of work. I repeatedly had to inspect their work myself after being told things were finished when they were not. Since then, we've had to hire another HVAC company multiple times to correct installation mistakes and poor-quality work.

Came over to Andover in a flash to look at Air Conditioner. We had called another company and they…read morecouldn't come over for 6 days! We are elderly people and 95+ temperatures would have been tough. Jay was considerate and professional! Work done in 1 1/2 hours,Thnak you Barb& Wayne Schlueter

This is a great company. I don't know why anyone would leave less than a 5 star. Their…read moretechnicians are so polite and knowledgeable. They provide a great maintenance program to make sure your equipment is clean and dependable increasing the performance and the life of the units. They are great at follow up even when it's something as silly as not fully understandI your thermostat. Just love theses guys! I would mention names but I might forget someone. Never a bad experience.... just saying

First, their rep Kevin was awesome! On time, friendly and professional...nothing but good things to…read moresay about him personally - an excellent employee. The only reason this is not a perfect review was the disconnect between the quote and the final bill, I was told by an office employee when we scheduled the work that the blower motor could be as low as $200 (and online it was readily available between $150 and $200 delivered so this seemed in line), but final part charge was about $650 (over $750 total with labor). Sure they have to pick it up locally, and the middleman parts supplier needs to make a profit, but quadrupling a $175 part price seems like nothing short of gouging. If you decide to hire this company, my advice is to get a written estimate before you commit to doing the work, And maybe get a comparison while you're at it.

They are amazing!!!! Always friendly and reliable. We love them. They spend a lot of time going…read moreover everything and then explaining it. Love them, very reliable and honest. When we moved to our current home, it's old but the air conditioning system is old too, they looked at it, cleaned the vent and said it is old and some day it will need to be replaced but so far it is working great. They could have lied and said it is in need of replacing now but no they were honest and gave me an honest assessment.

I am in a wheelchair and obviously the furnace is in my basement. The repairman was on time very…read morefriendly and he bothered to bring the broken part up to me to show me and explain how it functions. Part was replaced and furnace works very well.

I called the amazing office manager Karina it was late in the hot day she said my technician are…read morewrapping up but I'll see if I can get someone to stop by and access the condition of a non-working air condition. Eldon the technician was there in about 30 minutes. I got a call in about an hour he said the issue was fixed. The price was very reasonable I'll recommend them 100% Thanks Moody for the outstanding service.

I've used them few times in the past for our AC through our home Warrenty. Till I had to call em…read morefor our humidifier which wasn't covered by our home warrenty. For around 25 min of work they send me a bill for around $200. The bill showed they charged me $98 for the valve that was replaced. I googled the same valve and it turned out between $10-$12. I know each company have a service charge of X amount which will applied to the repair however that was not the case here.I called I was hoping the owner tells me it was typo error. Not only that he was very adamant that his charge was reasonable for 25 min of work. I ended up paying the balance and told him next time when I need service I'll make sure my Home Warrenty send me a different company. Now simple rule of business is hold on tight to your customer rather than advertise for a new one.