I have held off writing this review in order to give Bedrosians every opportunity to do the right…read morething and resolve the issue ethically. It has been a few months now and they have since replied with a formal corporate response dusting their hands of our claim. We purchased almost 1000 sqft of their Arrowhead large plank wood look tile for our main floor remodel project. This is why I recommend that you NEVER use Bedrosians: * We paid extra to have our tile delivered and the delivery never showed up. They didn't even have us in the system. We were then told that they couldn't deliver until the following week. That doesn't work when you have an installer on a tight schedule. We had to rent a heavy duty truck and transport almost 5000lbs of tile ourself to have it ready to go the next day. * Our installers pulled out tile and checked for quality and found 4 tiles spread throughout the boxes that were white and totally washed out. (Shown in image) This made us uneasy so we paid close attention to tiles being laid to avoid placing an oddball tile. Unfortunately, that didn't save us from the next issue! * LARGEST ISSUE, after all tile was laid, grouted and cleaned, we removed the plastic from our windows and found that a large portion of the tile was semigloss sheen when the order was matte!!! They only make one sheen of this product and it clearly shows matte on our order sheet. This is a major quality issue and is impossible to overlook. Mixing sheens is very distracting and tacky. The only way to fix the issue would be to rip out all tile and start over. This was impossible to detect earlier because of the plastic on the windows to protect the shutters. Their manager Michelle did what she could to help us, even coming out to our home to check things out, but ultimately the company decided to screw us over. Their corporate customer service does not respond to emails. Michelle has been instructed not to help us any further as well. They refuse to take any responsibility for their quality mistake and are deciding to ignore us because the cost to actually fix the problem is too high (since we added radiant heating under the tile). Before you choose where to buy your tile from, know that things will definitely go wrong at some point with Bedrosians, there were too many issues along the way. Know that if things really go bad with your order, they lack the integrity to fix their wrongs and make it right. They will ignore you and hide from their problems. Tile is forever, these blemishes won't go away, and you will have to look at the quality issues until you decide to rip it out some day and buy from someone else.

From my wife: If you want your questions answered in a respectful, courteous manner go somewhere…read moreelse, there are lot's of places to buy tile. I read the reviews of poor customer service prior to going in but decided ti go in after my contractor said the tile I wanted was in stock. I walked up to the desk with my tile sample to order and the young woman, Aurora, rolled her eyes at me and acted like helping me was ruining her whole day. Her tone in speaking to when answering my questions was very rude. I don't know anything about tile, so it's normal to have questions and ask for information and she could not be bothered ti answer them in a helpful way. Another woman started helping me and when I finished my purchase I expressed my frustration and disappointment in the customer service especially from Aurora. The woman apologized and said they were short staffed (there was only me and one other person being helped and 3 sales people) and the girl was new. I told her I had seen the reviews of their poor service and told her that I'd be writing a similar review based on my experience. They have multiple bad reviews on their customer service, and it doesn't seem to be something they care enough to do anything about. Do NOT recommend.

Great customer service on the phone. Extremely poor quality at will call. Ma'am if this job isn't…read morefor you then go elsewhere. I have never been treated with such disrespect at any will call counter in 28 years of business.

I've worked with Daltile Stone & Slab Center on several commercial and residential projects, and…read moreit's always been a great experience. They have a wide range of products to choose from, and their team is professional, friendly, and really helpful when it comes to selecting the right materials and working through design. I highly recommend them. Ark Custom Construction

Amazing!!! The inventory was really excellent. Not overwhelming, knowledgeable staff, excellent…read moreadvice, and the prices are good as well. The place was filled with contractor s so that should give you an idea that this is a place that you need to go to if you're looking for tile. Beautiful tile. Honestly priced. The best part, however, is knowledgeable the staff and owners. They clearly know what they're talking, about care about the customer, and are really interested in making sure that you get what you need.

We bought some porcelain pavers to use on a project and they were too big for the space so we…read moresearched for where to cut them and found this store offers that service. We are so glad we found them. Even though we didnt get our tiles through them, they took great care and expertly cut them. We ended up needing another tile cut, so we went back last Saturday, not realizing they don't usually offer tile cutting on Saturdays due to being busy, but they still took our tile anyway and let us know they have a few other things ahead so they would call as soon as they could cut it. A few hours later they had it ready and because of the wait they didn't charge us for the cut. We couldn't believe it. Such great service! They have a great selection of gorgeous tiles in their store that I definitely would want to use for future projects!

I ordered a light from here and then when I went to pick up, I ended up buying the perfect light…read morefor another room in my house... Jeremy and his sister were very knowledgeable and incredibly helpful!

Outstanding service. Helpful, responsive. Stocks unusual, high-end parts, and specialty lighting…read morenot found elsewhere. Excellent value. My go-to vendor for traditional and eco-friendly luminary needs. A great asset to the community.

While from the outside, this looks like just a supply house, they have a showroom that is open to…read morethe public. Their prices are as competitive as anywhere else in town so if you are looking for faucets, tubs, toilets, or the like, Mountain States is a great option with actual experts so you can avoid the search at a big box stores.

Mountainland Supply has fantastic employees. I went to them in effort to find a part required to…read morefix my super old toilet (it's from like 1971 or something)... The man that helped me was so patient with my lack of knowledge when it comes to everything plumbing-related. Not surprisingly, the part I needed isn't in production anymore but they helped me figure out an alternative solution -and it was easy on my wallet! If you need anything plumbing-related, these are your guys!!!

We came here on recommendation from KJ Tile (do NOT use them!!). Decent selection. Found a great…read moredeal on some close out tile. Paid for it in full. I asked if I should take it then and they said no, just get it when you need it. I told them to PLEASE call and lmk if at anytime I need to get it since I didn't want to lose this tile. Only to show up a few months later and it was gone. No one knew what happened to it. Got a refund but I had designed a couple things around this tile. Decided not to use them for the rest of our tile needs since they are pretty pricey and somewhat limited on selection. Just go to Floor and Decor.

It's been a pleasure doing business with Modern Tile through the years. (Formerly Caffall Tile)…read more Their tile selection is vast and of high quality. So many lovely styles, shapes, colors, glazes, etc to choose from. Modern, traditional, farmhouse, rustic, contemporary, handmade... whatever style you're looking for, chances are, Modern Tile has something you'll love at a reasonable price. Their customer service is really good too. On my most recent visit, they were quick with a return when we decided to change a design. Excellent service. Five stars!

This store is synonymous with holiday time. And there is no more charming location than Trolley…read moreSquare at holiday time. I placed an order online and staff had the items ready to pick up when I arrived. The store has the highest rated cookware and cutlery. Their snacks are also delicious and beautifully packaged for gifting. Their hand and dish soap is the scent of the season, whatever the season. And I love their welcoming signature potpourri simmering on the range top. WS offers the most pleasant shopping experience.

Let me just preface this review with the fact that I am a HUGE fan of Miranda Lambert. If you know…read moreme at all, you already know this fact. I decided to stop in after ordering a No Kid Hungry collaboration with Miranda in the form of a limited edition spatula. I ordered 2 days prior first thing in the morning. I drove almost an hour to this location for pick up. When I arrived, they said the order was nowhere to be found. So that was odd. Carl was great. Very upbeat, friendly, and willing to help. The short haired blonde lady (Didn't catch her name but assumed she was the manager of some sort) was very hateful. Yelling at an employee to put her earpiece on her ear when the employee had made it known very politely it had fallen out and she hadn't realized. People make mistakes. We ARE human after all. I was told my only option was to repurchase and I'd have to wait for my refund. I don't like that they couldn't rectify this situation in a easier manner, but when I told Carl to go ahead and cancel my order and I'd purchase in store, the "manager" sighed, rolled her eyes, and said "WELL! You're gonna have to call customer service now to cancel it." She was a very unfriendly lady. If you hate your job, find a new one. After reading previous reviews, they check out. Carl was the ONLY employee who made being here worth it. I will never shop at this location again, I'd rather shop online and pay shipping. There needs to be some serious coaching with these woman employees. Carl deserves a raise and he should absolutely take over as manager. 3 stars is too much for this location, but Carl's 5 star service is what helped them. Please do better! Customer service is non-existent.

Staff is what makes a store. The customer service at this location is amazing! I will go out of my…read moreway to get paint here.

This stores alarm goes off every night simultaneously every night. Like lil bro I'm trying to sleepread more