The new management is amazing, I was able to get help right away on good quality mattresse! I felt…read morethat they really were trying to connect and they didn't care that my daughter was running around trying the couches. I definitely recommend coming to this store great quality and fairly priced. The store manager Andrew was very personable and answered a lot of questions and helped pick out the right items for me. I will definitely be going back

The furniture is cheaply made. The warranty was described to be replacement if anything happened,…read morebut once I submitted a claim, suddenly it only covered manufacturer defects. I was cheated. Never again.

My experience in the store was good and the salesman was helpful. However, it went downhill after…read morethat. I bought a dryer on Sunday, picked it up Monday from the warehouse, got it home and it didn't work. I called the store and they said I would receive a call from corporate. I got the call a few hours later and the lady said I would get a call from their appliance repair company, and they would come out and either fix it or replace it. I had to call back multiple times over the next 10 days and every time the lady would tell me their repair people would call me in 24-48 hours. I finally got a call 12 days after my initial call from their repair people. The guy came when he said he would and it turned out that the manufacturer didn't plug a connector together. I know stuff happens but this system doesn't work and 2 weeks to get service on a brand new dryer is ridiculous.

We purchased a front loader washer and dryer and pedestals on 11/28/25 from Appliance Factory. The…read moreDistrict Sales Manager, Ryan Mauk was helping us while training a new employee. We were told that they did not have the pedestals in inventory but should be able to get them soon. The scheduled delivery date on the invoice was 12/07/25. We did not hear anything else and on 12/10/25 I stopped in the store and was informed by a sales person that the scheduled delivery was now going to be 01/11/26. I was not happy and mentioned cancelling the order. He said there would be a restocking fee for the pedestals. I asked how could they charge a restocking fee for items they say they do not have. He said that's just the way it is. I stopped back in today 01/06/26 to confirm the delivery on 01/11/26. I again spoke to Mr. Mauk who informed me it was now pushed out to 01/23/26 for delivery. I told him I wanted the entire order cancelled and I was not paying restocking fees since they were paid in full two months ago and yet the only way I find out any information on our order is when I stopped in to inquire. He told me there would be a restocking fee and that he would put a request in the system to have approval to cancel the order. Hard to believe the District Sales Manager would not have authority to cancel an order at the customers request that is two months late. I also told him I would contact our credit card company and report this information to them.

It's getting to be that time of year. Close your pool... fertilize and reseed the lawn... put the…read morepatio furniture away and get the furnace checked before that first cold morning hits. I took advantage of Recker & Boerger Fall tune up. Angell Gardner was timely and very thorough in her inspection of our furnace and the HVAC unit. She cleaned up the heat sensor in the furnace and cleaned out the compressor coils. So we're ready for the winter as well as next summer . Thanks Angell for the complete inspection!

Employee's backed through a tree while delivering a dryer. They were belligerent and combative…read moreabout it. Employees took no responsibility for their actions, actively prevented clean up of their mess, and littered on the property.

This is a great curling club. Everyone is very friendly and helpful. I definitely recommend doing…read morethe learn to curl classes.

We loved our experience at the Cincinnati Curling Club! They have a Learn to Curl class that is…read moreperfect for beginners or people like us who are just really interested in trying it out. The class is 2 hours long and they did an excellent job going through everything from the basics to actually getting to play a match against other newbies. They taught us all the proper curling terms, how to be safe while on the ice, how points are scored, and tips to become a better curler. They also had all of the equipment that was required so you don't have to purchase anything extra prior. I will say curling is way harder than I anticipated, but I felt confident the whole time with the very helpful and friendly staff. The best part of all of this is they have a bar on sight and offer drinks for purchase during the class and places ti hang out afterwards. I would highly recommend this incredibly fun activity and the Cincinnati Curling Club is a perfect place for everyone.

The worst experience I have ever had using a company I trusted 19 years ago. From the beginning a…read moreyear and 1/2 ago nothing but disappointment after disappointment. Waited for an entire kitchen of appliances for over 2-6 months. Now on my 3rd microwave. No customer service ot follow through. Beware go somewhere else.

Extremely disappointing experience after spending over $31,000 on high-end appliances…read more We purchased a Thermador built-in refrigerator and a Wolf speed oven from Custom Distributors. Both units were defective from day one -- the refrigerator's ice maker overflows and jams the freezer drawer, and the oven doesn't work at all. Instead of taking ownership and helping to resolve the issue through the manufacturer, Custom Distributors pushed us back and forth between Thermador, Wolf, and a third-party repair company. For a brand-new, premium purchase, that's completely unacceptable. What's worse, I later learned that the refrigerator defect was already known before delivery, and newer production runs had been fixed -- yet no one disclosed this to us or attempted to address it beforehand. I've given them multiple opportunities to make this right, but they've chosen to deflect rather than resolve the problem. Buyers beware -- if you have an issue after purchase, you'll be on your own.

Lots to choose from! Little chaotic but overall a fun experience. Wish their delivery fees weren't…read moreso crazy bc it's a long drive unfortunately.

I try to make it to ikea Everytime I drive past it. IKEA has something for me Everytime I walk in…read more The staff is always ready to help you out. In more ways than one. When you get lost in this store the will help you get through. They have everything for home decor. They have something for every room of the house. I doubt you'll have a hard time finding what you want or need.

Stay far, far, FAR away from this company. They are by far the most predatory and incompetent…read morecompany that I have ever had the displeasure of dealing with. It got to a point where I was starting to look into lawyers because I was convinced I would have to take them to small claims court. They threatened to continuously charge us for the washer and dryer we rented after THEIR failure to pick them up multiple times before our move-out date. It's a long story, but trust me - it's worth the read if you are considering renting from this company. After renting from this company for almost 6 years, we scheduled a pickup about 2 weeks before our move-out date for a house we started renting in 2020. A winter storm hit, and I was concerned for the workers' safety with all the ice, so I rescheduled for a week out. On the day of the scheduled pickup, I got an automated call saying that they rescheduled due to short staff. I called their customer service every single day (sometimes multiple times a day) to try and get our house prioritized, because the date they rescheduled for was the day after our move-out date. This company is so incredibly incompetent - their customer service had no means of getting in touch with dispatch through any means other than email. Every single day, I had them send a new email to stress the urgency and time-sensitive nature of our situation. No response came from dispatch until Thursday evening, and their response was simply to say there wasn't any availability sooner. I bit the bullet and requested a 1-day extension for our lease, which cost us about $100. Then, on the day of our scheduled pickup and the final day of our lease, I got ANOTHER automated call informing us that our pickup had been rescheduled. This left us no choice but to move the machines out ourselves and take them to our new house. Thank god we have incredibly supportive and available family who had the means to help us. Otherwise, we would've had no other choice than to abandon them at the house we were moving out of. This would've cost us at least $200 in charges from our rental company to remove them. In addition this, Appliance Warehouse's official policy is that they will keep charging you your monthly rate until they receive their washer and dryer, even in a situation like this. The disgusting part of this is that, according to the worker who eventually picked them up, the washer and dryer always go to the dump anyways. We managed to get the washer and dryer to our new house, and they were finally able to get a worker out to pick them up a week later. I was so frustrated at this point, but honestly, the worker was great. He was venting about the company just as much as I was. Apparently, they reduced their workforce down to ONLY HIM. One single person for the ENTIRE tri-state area! No wonder he had to keep rescheduling! He proceeded to tell me horror stories about this company. One particular story that stood out to me: a poor disabled woman had her washer break down mid-wash, and they refused to prioritize her repair. They took weeks to get out there, and by the time they did, the water had turned foul and had sat there the entire time, which is an obvious and serious health hazard. This company is disgusting and predatory, not only to its customers, but to its employees as well. Do NOT rent from them - just buy your own machines and sell them when you're done with them. It's a pain, I know, but it will be far less of a pain than having to deal with this unbelievably incompetent and predatory company.

to start off I would never recommend this company. I was recommended this company when I first…read moremoved into my home about four years ago. When I first moved in, they offered me rent to own. Washer and dryer and now the option has suddenly disappeared which is fine. That's OK but I pay almost 50 If you do the math almost $600 a year I've paid well over the amount for the equipment. I called to see if they could work with me at all. Any type of may be prorated month for one lower the bill anything there's nothing they can do. I feel like this company is very money hungry they do not care about their customers. When you call, they say our customers is our number one priority. It is not. It is money. not do business with this company. I highly regret it.

As property managers we have done quite a bit of business with this company. When things weren't…read moreright they generally would make it right until recently. My wife expects good service and good product even though it's used. My wife hurt their feelings after 2 weeks of waiting for a stove be replaced or fixed that was never working upon delivery. They said they no longer wanted to do business after getting the truth thrown in their face. Dan the owner still won't make the faulty stove right so I suppose it's a great thing g we find out now. Sucks being a business you can't rely on. CYA

They're a scam. They'll sell you an appliance that doesn't work, and when you bring it back,…read morethey'll replace it with one worth less than what you paid. Happened to me, happened to a friend. Don't buy from them even once.

This was my go-to for appliance purchases for years, however, we recently purchased an LG…read morewasher/dryer. The dryer needed to be set up to side vent, so I paid extra for them to do it. Well, they broke the side venting kit and left my dryer venting to the inside of the dryer itself! A huge fire hazard. As I was trying to connect it back myself I noticed quite a bit of lint, so I pulled the pipes out just to find that my new LG washer/dryer was a used model. Update: Lee & Jack's eventually agreed to replace the unit.

Great people, great prices and professional delivery and installation. I have shopped here…read moremultiple times and their prices cannot be beat. Their delivery area is vast, for a small shop in Batavia. But, their pricing, as I said, just can't be beat. If you need appliances, give them a look first.

We make an annual trip to this Bass Pro to gather what we need for our spring fishing season. This…read moretrip usually involves some new clothes as well. My husband loves the pocket t-shirts and they have some really nice Redhead brand ones here, they are really quality material and last. We didn't need a lot of items on this last trip but we also found a nice dress shirt for him for some of our nicer meals out. We always take a look at the flicker shad lures to see if we need any for our walleye fishing in the spring. We also fish for crappie so we need hooks, bobbers, and jigs. We like to look at the new boats although not in the market for one right now. We will continue to go to this Bass Pro at the very least annually.

Stopped by to check out this new location and was fairly impressed. It is large and has a gorgeous…read morewaterfall out front that I wish was in my backyard! The inside feels like a log cabin! I was able to find some nice summery womens clothing not only for outdoor adventures, but also everyday wear! The prices were a little bit high, with no sales or coupons offered, but the stuff seems high quality. The staff was friendly and helpful. Overall the store seemed clean and well organized. Good selection in all of the departments.