I've come here two times in the past in an emergency, and each time, they've been so helpful,…read morefriendly and efficient, so when I had a tyre problem, and time to decide where to take it to get fixed, the decision was easy. Once again, these guys are great. It was fixed in a timely manner, they're friendly, helpful, honest and well priced. I always tell people this is where to take your car with tyre issues. Highly recommend them.

Terrible terrible service provided. Charged me $1400 to fix thermostat and a new radiator and…read morereplacing coolant and Engine oil in my Out-lander. I trusted the owner (Peter) words, when he said your Car will be like new after fixing. I paid $1400 on the phone and ready to go after driving for 15 min car stop in the mid of the road had to tow the car back to Hawthorn Automotive Improvements, where I kept my car afterward he did a small compression test and suggest me engine needs to be reconditioned will cost $4700 on top of $1400. I asked for $200 discount he denied saying don't want to cut the corners. I told him to not to start repair until deal with Warranty company. But later on find out another repairer can fix the whole new engine in just $2700. I went back to take my car back then he charged me $280 again for the coolant and changing filters and engine oil for which he already charged me with in $1400 bill at first instance. When I asked for clarification for extra charges he became very abusive and physically assault me. Finally I called police and relive my car after paying illegitimate charges of $280. Friends be careful before you go there because at the first time staff will sound like very friendly but thy will cut your pocket in a way you won't believe. Even if you think to go their better check prices with other Mechanics. The Most Dodgy people I have ever seen in my life. Finally my car is in perfect running condition and I paid $2000 less to other repairer. Disgusting Customer service, no cooperation at all, God knows what he actually do and what he charge fortune for. If you still wanna go Good Luck with that. Me and three of my other friends (who were regular customers of H.A.I and faced issues after servicing) will never ever turn back.

After being ripped off by mercedes dealerships for years, I shopped around for a reasonable B…read moreservice price. Hawthorn automotive beats all euro workshops around camberwell. The boys called me to report the items that needed changing. I approved the repairs and my car was ready the same day. Transmission was also serviced because they detected some faults on the MB star equipment they use. Tranny shifted much better after service. Parts replaced were on the bench when I picked up the car. Smart, sharp French guy who has good knowledge of the Benz. I was surprised on how confident he was about his work and my car did feel much smoother after service. I will take my car to them from now on.. Being a girl it's not easy to trust a mechanic, I must admit I was happy to see the old filters and parts before paying my bill..

I purchased a Mitsubishi Triton from this dealership in 2014, and it's been a great truck, lve…read morenever had any major mechanical problems with it all

Outstanding Sales Experience I had an excellent experience…read moreand received exceptional customer service throughout the entire process. Nicole was attentive, professional, knowledgeable, and genuinely focused on helping me find the right car. She made everything easy and stress-free. I got a great deal on a fantastic vehicle, and I couldn't be happier with my purchase. Nicole is truly one of the best salespeople I've worked with. Thank you for the excellent service

Cranbourne Toyota go above and beyond at every stage of the sales process. Nothing was too much to…read moreask, and everyone was extremely helpful and understanding - A truly great experience!!! Do yourself a favour and go see them for your new Toyota!