Left my vintage 1956 T-bird with him for repairs. Months of delays due to his health. Finally had…read moreto pull it out of there and try somewhere else. Always tells you he can fix ANYTHING. He absolutely CANNOT FIX EVERYTHING. He maybe fine with newer cars, never trust him with your vintage ride. Lots of promises... little deliverance. Lots of wasted time telling your stories.

Fixed my son's car with honesty & efficiency & care - what a great human being who knows how much a…read morecollege-aged kid really just wants his wheels to work - Thank you all the way from the West Coast. Grateful Hudson Valley AAA sent us his way.

Mark and his team do an amazing job. They will always give you a fair and honest estimate. Work is…read moredone on time and if possible, has helped out in emergency situations to expedite work on our cars.

Service I can count on to be well done, honestly and above board. Never a push to do unnecessary…read morerepairs and always done right the first time. The owner is a very knowledgable mechanic who makes sure everything is done right. I still drive our cars there even though I moved away from Troy years ago.

Outstanding service! Just completed a brake job in less than 2 hours!…read moreAlways works on preventative maintenance which I know has extended the good running of my vehicle!

This shop has been helping me for nearly a decade, and I was glad to be back in their area. Almost…read moreimmediately, they helped me with both of my household's cars. Having a shop that's trustworthy and easy to communicate with is something that can't be underestimated.

Great customer service! Car returned for an ongoing…read moreelectrical issue. Repair completed same day with no additional charge on 2004 Honda Pilot

I've been here once, Customer service was friendly, they were speedy and seemed reliable. I was…read moregiven a quote to fix my vehicle and when I did my own research on parts, the labor price was between fair and a tad too high. I would definitely stop by again

This shop will take your money without completing work. Had my spark plugs "changed" back in…read moreNovember. Fast forward to the day before New Year's EVE and I break down in Boston on the interstate, car shaking violently out of control. Took it to a different shop and they told me there was NO WAY they were changed, they were clearly old. Called McKay's back and the best they could offer was to maybe refund the parts. Told them there was no way I was driving back to Boston for garbage spark plugs and they refused to help me since. They did not touch my car while they had it, I even picked it up in the exact same parking spot that I left it in. AVOID THIS BUSINESS AT ALL COSTS. They will 100% steal your money if you are going in just for maintenance. I will be filing a charge back with my bank.

The only guys I trust around, these people have never let me down. I've been servicing my vehicles…read moreat McKay for years, and I wouldn't think to go anywhere else. I recommended them to so many people who have also had very positive experiences. When you find a mechanic like this, consider yourself very lucky in life.

TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

Brought my car in for a serpentine belt issue. Turns out they said it was the alternator and the…read moreair conditioning compressor, as well as the belt. Charged me $2700 to fix it. Picked it up on a Tuesday, and by Thursday I had the exact same issue, which then caused the engine to overheat. I had to take it back to get it fixed AGAIN. They tried to tell me it is normal for a large repair to have issues, which is a way to gaslight me, when they should have fixed it right the first time. I have been to this location before. Once it took over 3 hours to get a simple oil change, which I had an appointment for. When I complained about them taking so long for something I could have done in 30 minutes somewhere else, they then tried to upsell me with major repairs, that I didn't need or have done. My partner took their car there for an oil change appointment and was told that they didn't have time that day, although they had an appointment, and seemed surprised they couldn't leave it overnight for a 30 minute procedure. If they didn't have time, they should have called before the scheduled appointment to see if it needed to be rescheduled. I have felt that they talk down to me, as I appear female, and have issues that my partner has not had. They are sexist and act like I know nothing about my car and think that I will just buy anything they suggest.

We've been going to Ernie's for many many years. We have four cars and we would not let anyone else…read morelook at our cars except Ernie's. They are beyond fair, honest, and so reasonable that when my car broke down over 30 miles away I paid for the mileage to have it towed there because I knew that they would take care of me and they truly did. There is nowhere in this area that I would ever go Except Ernie's.

Called to see if they could check what was wrong with my car because it was making a terrible noise…read moreand I was afraid to drive it. Mike said to bring it in and they would check it out. Turns out I needed rear brakes and rotors asap. They repaired my car right away. Gave excellent service in a professional, friendly shop. So thankful for Mike and his crew! Will recommend them highly!