Great hometown hardware store with everything from soup to nuts! We stopped in after Bridgefest to…read morepick up lump charcoal for the smoker. Andrew at the counter told us exactly where to find this, then followed up with us personally to explain the pricing (which was not displayed). It was a very friendly and helpful stop, a shame we don't live a bit closer!

I'm a fan of souvenir shopping in non-traditional venues. This place is a freaking jackpot. Special…read moreitems from Sweden, hell yeah. Adorable thumbtacks and sticky notes (mushrooms? Llamas?, Cats?). Got it! Tech clothes. You betcha. Water bottles for people who were too dang lazy to bring theirs from home....yeah, you guessed it.

Great hometown hardware store. Two young men helped us with our purchase. They were excellent; they…read moreworked together to answer our questions and sort through some of the details of our purchase (a Blackstone). I wish I knew theirs names; the receipt says "manager2." This should be a 5-star review but the young woman at the check out (another cashier) ruined it. Sassy...eye rolling...sarcastic. Maybe retraining is in order.

Great store with super friendly staff. This is what a hardware should be like. Their selection is…read moresurprisingly good given the size of the store. Their staff go above and beyond to help customers find what they are looking for and offer to help carry heavy or awkward loads to your car. I have been in this store hundreds or times and will continue to shop here for my future projects. The renovations look great.

Horrible business! Bought a shovel for $60 and used it for 5 mins. There was one scratch on it and…read morethey refused to take it back THE NEXT DAY!!!

The staff at McGann is friendly, knowledgeable and helpful. I am in the process of familiarizing…read moremyself with the local stores as I live in the lower peninsula. They are well organized, the stock is clean and the workers take care for what they do. The prices are competitive as well. I have been there at least 4 times and always have a good experience.

This business is like walking into a morgue. The sales staff never greet you. They pretty much…read morelook at you like "what the hell are you in here bothering us for?" They don't ask what you project is to engage you. They point you in the general direction of what you ask for. Pricing is a bit higher than other lumber yards. I did go to the extent to talk to one of the owners about this. His reply was "I have a camera on my employees that I can monitor". I guess that solves the problem......NOT! I drive to Calumet or Houghton now.

I'm very satisfied with the helpful service I received at Quality Hardware this morning from Greg…read more I went to the store looking for a specific plumbing part and was greeted within 30 seconds of walking through the door. Problem solving advice and help finding the part was given With a smile. I was able to solve my plumbing issue with one trip to the first place I visited! I'm not a year round local resident, but have some past experience at this store and it's my first choice in the area.

I began regularly using this store abut 18 months ago. I'm far from a regular but I've spent a few…read morethousand dollars with them. At the end of my last project I had trouble defining what I wanted and ended up buying the wrong thing. I tried to make sense of it with the staff and the break point was when, in the middle of a conversation, the staff member turned his back to me and walked away saying, "that's how we do it around here..." It was bad enough that he walked away from me, but to cast off that provincial, insular BS was doubly infuriating. He walked away from me in the middle of a reasonable problem resolution and because of that I've walked away from 41 Lumber.

This company does not even warrant a star. To say our experience with this business and their…read moreemployees has been horrific is an egregious understatement. They should not have the privilege of operating a business as this is the most unprofessional and incompetent business/individuals we have every dealt with throughout this process or even in our life. We are building a new home and originally ordered the bulk of our materials from 41 Lumber as we wanted to use/support a local business. However, during the process we learned this company used the incorrect plans to source and sell us materials, made numerous false statements about their actions and flat out ordered the wrong items. Besides most of the materials for the house being incorrect, their "self titled" professional kitchen and bath designers also have absolutely no idea how to design or correctly source products for a kitchen or bathroom. They claim to be professional kitchen and bath designers but ordered every single component of our kitchen and bathroom incorrectly (wrong cabinet style and wrong dimensions). They admitted to the error and promised to work with us on a correction but they never corrected one single error. In December of 2021 it will be 2 years that they have been holding all of our money for the products ordered and these products were returned to them in the original unused condition. The CEO of the company promised in writing to return our money last September 2022, however, instead sent a settlement agreement requesting that we waive all future legal claims against them in order to get a refund for the products they incorrectly ordered and are still holding to this day. We hope this message finds someone before they make the mistake of using this business. If you want to see just how professional, upstanding and ethical this company is please review the BBB complaints and rating as it is clearly reflective of their service level.