Rohrbach Real Estate is exceptional. Dealing with Cindy Rohrbach has been so easy. She has…read moreexplained everything and really taken out the time to go over all paper work with me. Thank you Mike and Cindy Rohrbach.

As a former property manager, I respect and appreciate the customer service and creative solutions…read moreMike and his team at Rohrbach Real Estate provide for it's clients, both property owners and renters. Property owners are in the business of keeping their units occupied and in good repair. The team at Rohrbach Real Estate are available six days a week providing ample access for renters to make payments, communicate maintenance concerns, and apply for rental opportunities. This group is hands on and approachable. I highly recommend you check them out if you are looking to rent, or looking to rent your property and have it professionally managed. Denise Buckwalter

Well, I have a mixed review. They have their strong points and their weak points. Initially when…read morelooking for a place, it took 3-5 days and me calling back several times to get someone to call me back and set up an appointment to see the rental properties. We qualified under their terms and then put our money down for a place. They said we were approved on their end but then the owner came back and disapproved us. They never said on what grounds this decision was based. They did explain that ultimately, the owner decides. Then, Keith worked diligently with me to include texting and calling me back late in the evenings to accommodate seeing the other properties until we finally found one. What I don't understand is the following: Why requests to see a property like some others on Zillow do not have appointments we can schedule ourselves on availability. Why they wont let us put our deposit down on a home we have not seen if we know we want that home. Its cash money people haha. Lastly, when we finally found a place we wanted. they sent our documents via email which is great. I wanted to clarify something in the lease in writing but the docusign does not allow that. Since we are 2 signers, they would not accept a pdf with the added language. I was finally able to get something via email confirmation to the lease and use docusign. Another issue we had was that the home did not have a garbage disposal. They said the owner would not allow us to put one in and pay for any maintenance. Not sure why?? Makes no sense to me. These should be negotiable items. So far, I found the ladies in the office to be very pleasant. That's definitely a feather in their cap. Will update once we move in and state whether the carpets were cleaned well and the minor fixes were done.

If this is how this company treats prospective tenants, I can only imagine how they treat actual…read moreresidents. On Friday, 6/26, my partner and I scheduled a showing for Monday, 6/29 at 4:30 PM. We were specifically told that no earlier appointments were available, that we were the first people scheduled to view the apartment, and that we would likely have the opportunity to rent it. Based on that information, we both rearranged our work schedules, found coverage for our shifts, inconvenienced several coworkers, and lost income just to make this appointment. Then, just five hours before our scheduled showing, we were told the appointment was canceled because someone else had already rented the apartment. The cancellation itself was frustrating, but the way it was handled made the experience far worse. When I expressed why we were upset after taking time off work and losing wages based on the information we had been given, the Leasing Manager working on Monday, 6/29, told me they didn't understand why I was upset and that this was "just the process." If that's truly their process, it's a process that shows little respect for prospective tenants' time, commitments, or finances. A simple acknowledgment of the inconvenience or a sincere apology would have gone a long way. Instead, the response was dismissive, unprofessional, and completely lacking in empathy. Our time, our income, and the effort we put into rearranging our schedules apparently meant nothing. If you're considering renting here, be aware that even a confirmed showing may not mean much, and don't assume the company values your time the way you value theirs. There are plenty of property management companies that communicate honestly and treat prospective tenants with professionalism. Based on this experience, I cannot recommend this one.

I gave my notice that I was moving and even though there was no damage to my rental, they kept my…read moresecurity deposit and on my statement it said "held by owner." The owner lives in Canada. Good luck trying to get in touch with him. I'm now out my entire security deposit. The woman that was assigned to my rental was very unprofessional every time we spoke and never sent anyone to mow the grass. The owner came once over the summer to mow it when he was in town. I would not recommend this company to anyone. I would give negative stars if possible.

Something is wrong with the country that the consumer is NOT PROTECTED. The business practices of…read moreCompanies are PREDATORY. Be careful of this company their business practice are predatory and rely on people search for a place to live. What the company is doing. Most people if they see an apartment should make it a good practice to call to check if the status of the apartment, if its available or not. I called spoke to their rep and was told the apartment was available and to fill out an application. So of course if filled out the application and it came with a 50.00 fee. I immediately called the rep once I was done and was informed I was on a list and that their were 2 people ahead of me. I got angry the apartments true status is not available. The apartment true status is pending viewing and deposit. I do not even know if there is really an apartment for rent because i never even got a chance to see it. THE ONLY TIME you should be spending actual money is after the pending and viewing not just to be on the list.

I have used Rick and Rich exclusively for my Lancaster Properties. I know that I am getting the…read morebest management possible for a fair price. They have gone over and above on issues that pop up. Not being from Lancaster, it is very important to have a knowledgeable, trustworthy and responsive team. I recommend them highly.

Good Day.This property management Mr.Rick Wenterstorm is not a very good person to rent from. His…read moreproperty was investigated for High level of lead ...He didn't report to The Department of Housing ..A child was exposed to lead.. and then he took her security deposit with notification of getting her a new place to relocate too leaving her homeless . If your are a Tennant living in his one of property with children get you place tested for lead .

Can't be trusted when you leave they come in steal all your belongs. Clothes & everything. . &…read moredont repair anything. Had to go to Authorities. Waited til Christmas turn on heat. Rather raised rent outrageous & throw out seniors.. ..only cares about themselves....

Extremely disappointing how my multi year experience ended with CPM. They decided not to do there…read morejob and visit my property at all in 2020 and letting the tenants destroy my home and not pay utility bills. I had to request they be removed after a neighbor was nice enough to contact me letting me know my house was falling into disrepair. I live in Florida!!! I believed this company would have my back to do what they promised. None of it happened. Now they are trying to extort money from me for utility bills there tenant didn't pay. What kind of operation do you run? Use my experience as a warning when deciding who to use for your property management needs.

This is the absolute worst Property management company I have been forced to deal with here in…read moreFlying Hills . They stretch the truth and they manipulate the members who are gullible enough to believe them . I had an issue on the weekend . When the community representative returned my call on Monday afternoon . She told me that weekends are her time with her family . Stupid me ! I thought if you took a job as a representative , you were available for the people that you represent ! With her inability to return my call because she left her phone in the office . I was forced to resolve a root problem in a sewer pipe on my own . Because I was forced to take action to protect my property from being flooded with sewage . I used a Plumber that was allegedly not an approved vendor . I am stuck paying a $2,000 plumber's bill .

I would have picked zero stars but it wasn't an option. They lie, withhold information, are nearly…read moreimpossible to reach, and bully their customers.

I worked with this company for 4 months and at first they answered professionally and seemed like a…read moregood choice. As time went by the property was poorly managed, they did not work on the property while it was vacant and they stopped replying to calls, messages and emails after a conversation requesting to get the property fixed. In the end just a huge loss of money since the property was vacant the whole time. Very unprofessional team.

I reached out to Firefly property management company to manage one of my multi resident properties…read more The initial phone conversation was very professional in collecting the proper specifics. Making note that any description of the property online such as a Zillow we're not accurate in any respect in their evaluation of the property for rent potential. I was told to expect their evaluation for what they felt. I could rent the property out for. The rent evaluation was based on Zillow's description lacking multifamily building, the additional bathrooms, kitchens, with one rent number. Attempting to get clarification is when their professionalism disappeared. Several attempts to reach a representative have gone unprofessionallyunanswered.

I moved into a complex located out of PA, first off, I was horribly misrepresented with the quality…read moreof the complex and unit, itself. Since moving in (early June 2019) I have had horrible communication with my property manager in regards to move-in maintenance issues and pest control. I sent an email to corporate regarding all my concerns, and I have yet to receive any information. The only thing I did receive was a text message from my property manager stating that corporate forwarded him the email and that it looks like I had a long list of concerns. And that was it... I didn't get a date to set for pest control when new window installation would be, or if he will step in to discuss noise levels with other residents. I'm sort of left handing and very frustrated. I keep on playing phone tag with them all and have yet to receive any information. I spoke to other tenants in my complex and it seems to be a constant theme with the team. I had a long conversation with a representative at headquarters and she just stated that she will reach out to my property manager once more. Seems like a big run around. I personally regret leasing with them and do not feel safe for both personal and health standards.

TERRIBLE!! We had no hot water during the coldest part of winter for over 2 weeks and there was…read moresewage backing up into the house for over a month. We were having to boil our own water for showers and our eyes were itchy and watery from the sewage fumes. I was calling daily 2-3 times a day trying to get them to repair the issues. They rarely respond and good luck getting anything fixed. Terrible, terrible slumlords. We eventually had to call the city and a lawyer. Our rental was condemned and we were put into a hotel. Thankfully, the owners of the property have dropped Slatehouse, who apparently were not communicating the extent or urgency of issues with them either. There is NO reason the owner should even have to approve an emergency repair like a broken hot water heater in winter or raw sewage floods! THERE ARE HUMANS OCCUPYING THE PROPERTY and it is inhumane to not make emergency repairs. Make the repair and bill the owner. Stay far far away from any Slatehouse rentals.