Hello, Everyone beware of this ATM located on Patterson & Reevere. I went to this exact ATM on…read moreMarch 14,2025 to withdraw some of my money the transaction went threw without dispensing not a dime. I called immediately to report what had happen while on the phone with the bank she clearly stated she was giving me a provisional credit. Let the truth be told my money your malfunctioning ATM your not giving me nothing with all do respect your fixing your mistake. I was there on buisiness to retrieve what I work my job to pay my bills while on the phone with the lady reporting what had happen made it clear that I was making another transaction to retrieve the money I came to get to pay a bill in the first place entitled to worked for it. She agreed I proceeded let her know that transaction went well. I received a letter saying they want me to pay them back $ 250. You have a camera right there you know how much money you feel the ATM with correct ,follow me now called my branch spoke with a teller by the name of Sheryl very nasty diposition from a customer point of view. She tried to tell me I had no money in my account which check was freshly deposited got proof would not let me speak with some one with the power to get to fix there mistake. Which her boss is Luigi he supposedly was not there. I am notifying the attorney general channel 7 news and will move to legal litigation. Why would I owe you and the bank never gave me my money. It is a no brainer review the camera count your machine have your ducks in a role for this situation respectfully ends up in court making your mishap a legal one

Absolutely amazing customer service at this branch! Every single teller I've had had been an…read moreabsolute pleasure!

Willy Hanlon is a saint. I hope he runs for governor some day! He helped me save tons of money by…read moreinvesting for the long haul and quitting my video game addiction. I will forever be a NMF customer. You go Glen Coco.

I have multiple policies with Anthony Poe through this location of Northwestern Mutual Financial…read moreNetwork. I would recommend Anthony to anyone looking for a trustworthy individual with the knowledge to advise on many subjects related to investing and insurance.

Steven Dillhoff and his staff managed my mother's investment and retirement portfolio when my…read morefather died. Now that my my mother is gone, I can understand why she chose and stayed with Steve for almost two decades. He's committed to his clients' well being, is honest, ethical, and a great guy. I strongly recommend Dillhoff Financial Services for all your financial needs. I am not in San Francisco but in Spring Hill, TN. I can't change that heading!

This 5-Star Review is for Jonathan at the Help Center…read more On 5/21/2025, I was the victim of a scam. The amount taken was more than my pension check--devastating and truly frightening. In response, I shredded my Wright-Patt debit card, credit card, and checks for safety. A few days after I received a new debit card, I received a second debit card with a new number and called the Help Center to make sense of it all. That's when Jonathan answered. He was calm, knowledgeable, and exactly the person I needed. Jonathan explained that my refunded money had been sent to the now-closed, compromised account--but he immediately transferred the funds into my new account. He also confirmed that the second debit card should be shredded and went ahead and ordered me a new credit card. Jonathan even suggested I buy an RFID wallet or sleeves for extra protection. I ordered them from Amazon and had them the next day. Jonathan is THE BEST! He's polite, professional, and still down-to-earth--exactly who you want on the line when things go wrong. He made me feel like everything is going to be OK. Thanks again Jonathan - you made a real difference during a tough moment.

Since WPCU choose Velera to process new debit cards, the process has gotten longer (worse). This is…read morethe primary reason that we will be choosing another institution for our needs. We currently are stationed in Colorado, and requesting a debit card takes about 14 or more days to recieve. The process is intitiated in TEXAS. We could drive there and back in a shorter time. I've complained many times about this over the years to be told there is nothing that can be done. Well, WE CAN do something. Once we are in the area (OH) we will be closing out our accounts with WPCU. In today's world, why does it take 10-12 days to receive a bank card??? AND why are WPCU members paying for this SLOW service. We thought WPCU was FOR MEMBERS?! Audrey...did you not READ the review? I have talked to someone, several times, without resolution. Why would you recommend I speak to someone again??? Quit using this company to process requests. It should NOT take 10-14 days in today's world for a replacement card. ANY other financial institution can get a card out in THREE days.