fun time at homer fest! great face painting and prizes. the folks were really kind to the kidsread more

I switched my house and cars with this company after I received my quote from the office of…read moreMichelle Kerfin and paid my six month polices and after that the story starts with the lies and bs of this office of changing the numbers and adjusting the payment which I did pay the different twice thinking mistakes happened, but when I received the third bill for an extra $300 after the account showed it's up to date I called the office and the response is I will call you back still waiting no answer or any updated results . I will pay this because I probably have to at this point but never again with this office , stay away don't fall into their lies & bs. Absolutely the worst business ethics i've ever experienced.

The Taxpayer Assistance Program initially contacted me in December 2011. I'm not sure how they…read morefound me, but they did. They had sent me a letter stating that I was entitled to a refund for overpaid property taxes and that their clients usually average a refund in the amount of $2,900. Their letter stated that they had an A+ grade on the Better Business Bureau (BBB). I was curious and looked them up and they were right...an A+! In exchange for their services, I would have to give 1/3 of my payment to the company. I thought it was a good deal, but I was still skeptical......especially since I had not seen any YELP reviews on this company. Their letter stated "We will continue to mail you until we hear from you because we are dedicated to serving Cook County homeowners by aiding them in the recovery of these funds." So I called their bluff by waiting for another letter......I didn't think anything of this company again until....... ..... the Taxpayer Assistance Program contacted me again in April 2012. This time their letter stated that their clients last year averaged a refund in the amount of $2,000. That's $900 less than the last letter, but still a good amount of a refund. I checked the BBB again and they still had an A+ rating. So I was finally persuaded, signed the paperwork and had the Taxpayer Assistance Program start the refund process for me. Shortly after sending in my letter, I got a phone call from the Taxpayer Assistance Program telling me the they had received my request to process my property tax refund. They wanted to let me know that they were going to get started on the paperwork but that they needed to meet me so that I could sign all the paperwork for the refund. They offered me the option of coming into their office or having one of them employees meet me at my home. Of course I opted for the easiest and laziest option for me. We scheduled a meeting in April 2012. On the day of my appointment, someone from the Taxpayer Assistance Program appeared at my home. She showed me her credentials so I knew she was legitimate. She explained the process to me very clearly and even brought with her a xerox copier to make a copy of my driver's license! I was impressed. I was told that it would take 120 days from the time they mailed my paperwork for me to receive my refund. On May 10, 2012, I received a copy of all the documents I had signed with Taxpayer Assistance Program. And on July 26, 2012, I received my refund (must faster than the 120 days quoted). I'm disappointed that my refund was not very large. I only received about $350 in return and not the thousands that was mentioned in the Taxpayer Assistance Program letter. Still, any money is better than no money and the company was very professional and prompt with their service. I had realized that the reason why I was due money was because I did not file the annual tax exemption form before paying my annual property tax bill. I think the statutory limitation for filing a Certificate of Error with Cook County for a refund is five years back. So if you find yourself in this situation, where you have never filed a tax exemption in previous years, I recommend you contacting this company. They will at least get you some money back, if not all of it. I'm sure with enough research, I might be able to fill out the forms myself. I'd also have to find someone to notarize my forms too since Taxpayer Assistance Program did all that for me. Eh, or maybe I'll just be lazy and have Taxpayer Assistance Program do everything for me if this happens again!

I couldn't be happier with the exceptional service I've received from my insurance agents at State…read moreFarm. From the moment we connected, their professionalism, knowledge, and dedication were evident. They took the time to thoroughly understand my insurance needs and tailored a comprehensive coverage plan that provided me with peace of mind. Their communication skills are truly commendable, always prompt, clear, and patient in addressing any questions or concerns I had. It's clear that they go above and beyond to prioritize their clients' interests. I wholeheartedly recommend them to anyone seeking an insurance professional who truly cares about their clients' needs. We insured 2 properties and 3 cars with them and are very happy with their service.

This office has been very proactive and making sure that my coverage is up to date and what I need…read moreto protect myself and my family. I appreciate that they keep in touch and check in on me.

We have used Olsen Ins. Group for yearrrs. Everytime I call for the smallest item I get a call back…read moreand my concern is answered and or fixed without hassle. We've dealt with Laura who is always on the ball and I'm so appreciative to have a group who is so helpful.

I have been using Olsen Insurance for many years and it has been a pleasure to realize that they do…read morecare about their customers. Over the years my insurance requirements has changed. Olsen Insurance and Laura Sawka has followed these changes and helped me choose the appropriate direction for coverage and savings. Laura's explanations are so helpful. Olsen Insurance and Laura Sawka gets five stars.

Dan Rogers and his team are incredibly good at what they do! They are highly knowledgeable about…read morethe mortgage process, they are professional and efficient, and and more importantly, they took the time to explain to me what was happening and why. I was a bit of an anxious buyer, and their kindness and patience will always be remembered. Dan processed a mortgage for me in 2011, and he was the first person I thought of when I needed to borrow for a new mortgage. He helped make a challenging purchase go as smoothly as possible. I closed today, I love my new home, and I'm very grateful to the Rogers team!

I worked with Dan Rogers Team in March and April 2024 to help me get approved for my home loan…read more During each step of the process, they were extremely helpful, including answering any questions I had and sending estimates that would help me determine which home I ultimately wanted to make an offer on. At the end of the process, we closed quicker than expected and I cannot thank the Dan Rogers Team enough for their help to make this a fast and friendly process!

Best customer service ever... I truly stay because of MELISSA. She always gives me prompt service…read moreand makes me feel like I'm never a bother. I've never seen her face, but I know I can count on her:)

Ali and his team provide excellent insurance services with reliable coverage and outstanding…read morecustomer support. Their claims process is smooth and hassle-free, ensuring peace of mind when it's needed most. Highly recommended!

Dealing with this branch has taken years of my life. They have multiple workers that will all give…read moreyou a different answer to any question. They take zero accountability for any mistake they make. They don't know how to explain anything whatsoever! Dealing with this place has been the worst experience of my life. I get it you're a business that just wants our money, but you can at least pretend to care about people.

I was a member of this office before Mike even had it. Originally it was Bill. I was 16. I am now…read more50 and thanks to Susan Casteneda I am now with Progressive. Being honest the animosity I have for the office and Susan is through the roof. Glad you live in the neighborhood. I do not. I live easily 59 miles away. But I was loyal to this office. Being honest Bill was old school and all about his customers. He managed everything and would have never let a Susan come between that. When you speak with Susan you can tell she runs that office. I may be paying double and even possibly triple but know I'm not dealing with a Susan

I've had State Farm insurance under Chris for years and he has been so amazing! Best insurance guru…read morearound!

My 88 yr old mother changed HO Ins and they have been sending notices for past due balance of $64…read morefor auto renewing her HO policy and not being notified until 13 days after. Her new insurance carrier did send over an e-signed cancellation and several e-mails. They must like to harass senior citizens. A couple of years ago they flew a drone over her house and told her they would cancel her HO policy unless it was replaced. I then had to send pictures to prove it was taken care of.