I turned 65 last year and was overwhelmed with all of the choices for Medicare coverage. I didn't…read moreknow what to do. Then I called Nibby at Vaughn Insurance and he helped me work through all of my questions and concerns. He helped me make the right choice for my circumstances and needs. Nibby is easy to contact, easy to talk to, and I feel taken care of.

Mr. Roll was quick to respond to my request of comparing other car and home owners insurance to my…read morecurrent policies to see if I could get the same coverage at a lower premium. I can happily say that by changing insurance companies, as well as having multiple policy discount, I saw a significant savings and had some added perks. I appreciate his thoroughness and knowledge.

Great People! Great service! Great pricing! The total package in this day and time! Wow!read more

From the owner: KY-DOI-691587 We focus on Auto Insurance, Home Insurance and Life Insurance throughout the…read moreHenderson, KY area including Evansville, IN. In a world that is ever-changing and busy, it is our aim to ease the stress that can come with Insurance by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through both good and bad times. it is this belief that stands behind everything we do. We are here to help life go right!

I hit a deer in November 2021. To say getting my car fixed was more of a journey would be accurate,…read morehowever, it was not due to the amazing customer service I received from Chris Trammel-State Farm. Right out the gate they were on top of everything. Cassie Ankrom was assigned to our claim. She went above and beyond. The worse time to hit a deer is in November right as the holidays hit. I was afraid this would cause a delay. It did not. The body shop was the delay and their POOR customer service but not State Farm or Cassie. She called or emailed me almost daily to keep me in the loop. If we had questions, day or night she answered on a moments notice even when it was not during her work hours. She cares about her customer. We had really bad service with the body shop (Classic Automotive in Henderson Ky) yet she fought tooth and nail to hold them accountable for our sake. We learned that insurance is not allowed to tell you "yes or no" to go to what body shop due to laws, I wish they could have advised us differently. They NEVER spoke a bad word about the shop we used but I did and will because of their negligence and terrible customer service. They showed complete business professionalism. Cassie and the entire office staff at this agent should be the example for every State Farm office. After the entire ordeal was over, Cassie still followed up to make sure the car was as it was the day I drove it off the lot. If I could give them 10 stars I would. There is no other reason to ever switch insurance when you have service like Chris Trammel and his team.

Best customer care and service around! Not only the agent, but his whole office, has always done…read moremore than expected and we couldn't be happier we switched to their careful watch! It's good to know we have such a great agent and staff to support us, thanks for always being there!