Great customer service , it's always a great start to the day to stop In and visit Chris, Jacob ,…read moreand Lauren :) :)

From the owner: Banterra is one of the largest community banks in the Midwest region, offering banking facilities…read morein five states - Illinois, Indiana, Kentucky, Missouri and Arizona

5 stars!! This is my third time working with Jon Leslie and Ved Kusturica in the mortgage office…read more They are professionals all the way, super organized, and always come through! Customer for life.

I opened an account online. Subsequently, the customer service became horrendous. From the…read morecondescending tone of the representatives to the annoyance with questions or problems, the account was ultimately closed. Not going to put my money with people who mistreat me.

Fifth Third Bank marketed a Money Market account to me with a guaranteed rate for a fixed period of…read moretime in writing and verified in person with their agent. This offer and rate was extended as stated by their agent. The account statements are delayed. When mine arrived I noted the rate I was guaranteed to receive by their agent was higher than the rate actually paid. Upon further investigation I discovered not only was I not paid the rate I was guaranteed to receive by their agent but I was also underpaid during the period of the initial extended promotion. I must assume all who responded to the 5th3rd Money Market special were similarly not paid the warranted rate of return. After months of effort including calls, in person visits, correspondence with Fifth Third Bank at various levels and finally governmental authorities, Fifth Third Bank made a small token additional partial payment and supplied hundreds of pages of repetitive, unresponsive replies while ignoring the fact that their agent continued to warrant a fixed return. This fraudulent misrepresentation cost me the opportunity to lock in an equal or higher interest rate and has caused on going injury.

Lack of ATM service/available funds. Fourth time since closing of branches ATM out of funds or not…read moreworking. Even though machines were added they are worthless if not serviced. This includes large branch offices and parking lot ATMs.

Never get a loan through this bank! If you try to pay it off it will be an absolute nightmare…read more TERRIBLE customer service. I work at a used car dealership and this is the WORST bank I have ever worked with. I would never bank here.

Great staff, wonderful location, and cool garage that lights up as you walk through.read more

The worst bank in Evansville. I was having a financial issue and couldn't pay car payment. No one…read moretold me about the option to skip a payment. When i made a payment arrangement in order to get caught back up, the lady decided to ignore that and send my car into resposession and then they blocked all my digital access , so i can no longer access MY accounts. This doesn't seem just. I understand that i was late and i made arrangements to get caught up. Is it legal for them to block me from viewing my accounts ?

We called to inquire on a possible charge that may have gone through after cancelling a delivery…read moreorder. The lady who answered was super sweet! She found my information and helped us review everything specifically. She was able to advise that it looks like everything successfully cancelled and was able to confirm the correct charges. My boyfriend said this place is way better and friendlier than his German American Bank. Heritage Federal has the best customer service. Always kind and helpful!