Unfortunately, I am looking for a new agency this year. I bought my Travelers Insurance…read morehome/auto/umbrella policies here since 2020, but I will not return. My homeowners premiums increased in 2025 by 40% with no explanation or concern from Atlas. In July of 2025 I received a notice letter from Travelers notifying me that my homeowners policy would renew in August 2025, but the deductible for hail/storm damage claims was increasing to $2,500.00. Presumably this was due to hail damage roof claims in my area. The next month I became aware of hail damage to my roof and filed my first ever homeowners claim. Travelers denied the claim due to "wear and tear" ignoring photographs of hail damage. Travelers has now denied my appeal of the claim even with a public adjuster and an independent report showing multiple areas of hail damage. Several other homes in my neighborhood have had recent roof replacements due to hail damage. Other companies covered those claims on roofs the same are as mine. At the follow-up inspection for my claim appeal, the adjuster said he would "try to get it right this time" to get my claim approved. It was promptly denied again claiming vague "wear and tear" excuses. From my work expertise in the insurance industry, I know that brokers/agents can assist with claims if they want to help and keep your business. Atlas Insurance has taken no action to assist with this claim or support me in any way. They just assume they will continue to get my business and couldn't care less about my claim when I actually need coverage. Because I filed this valid claim that was denied in bad faith by Travelers, I will now be required to replace my roof out of pocket before I can change insurance carriers (and brokers) later this year. I have also never received some of the policy premium discounts that I was promised when I signed up with Atlas in 2020. Hopefully other people have experienced better treatment and service from Atlas and Travelers.

From the initial call to the quote being delivered I learned so much about insurance I never knew…read morebefore. Great service anytime I need anything! Thank you Eddie and Staci for taking care of my insurance needs!

Alaina was super, super helpful in helping me get a great bundle deal for auto & home. She really…read morehelped me understand everything about the policies and was super patient in explaining all of my questions and concerns. So grateful to be able to find a great insurance policy that fits within my goals.

Had a great experience with Ande. It's been a pleasure working with her and the conversations we've…read morehad while discussing all the ins and out of insurance. Highly recommend her to anyone looking for a good human to work with.

I have used Brett Smalley State Farm since I moved to TN in 2022. Belinda in the gunbarrel office…read moreis wonderful. From helping me with my many adult children that do not seem to understand insurance to explaining the Chattanooga Flood to claims that just did not understand. She is always there to help. Even when problems arise out of state she is quick to help figure things out. When you have unusual problems, concerns, or multiple adult kids that need alittle more hand holding Belinda is the go to for us. She understands and does not rest if she can help. I have called her with rental insurance questions as well as auto and life. Give her a call she won't steer you wrong. Big kudos to Belinda for going the extra mile as we continue dealing with the flood issues. Your help and steady hand have meant the world to me. I wish I had grabbed some cards to give to people when I tell them how much you have helped us both with in-state issues like the flood and out of state like the accident on vacation. You are the best!

I have had the pleasure of being a member of Erie Insurance/River City Insurance for MANY years. It…read morestarted when my children were very young and since then have grown up and gotten insurance through them for themselves now! I would never think of being with anyone else. Once I did try to compare prices but quickly found out that NO ONE could beat them! I felt bad for even considering because they are an awesome group that has always been there for me and my issues. I have their auto and now rental. They are friendly and treat me with such respect and compassion. Thank you for everything every time!

I can't thank Sarah enough for providing me with such excellent customer service! I have just…read moreloved working with River city Insurance and would give them 6 stars if I could!

Hank is the Créme de la Créme of insurance professionals! He is both responsive, and eager to…read moreplease. 6/5 Stars

best prices on insurance!…read more best out of many estimates i got during a homeowner's policy search for my new mortgage; saved me money on my motorcycle, car and truck policies too! maybe it's time for a 2nd motorcycle....

Friendly staff, easily bought new policy at lower prices and for increased coverage. Insurance…read morepremiums within my budget.

Great service with no hassle changing providers. My policy included travel protection too which is…read morea huge plus! Shout out to Sam who made my experience pleasurable!