I have been searching for an Assisted Living Facilities for my parents…read more We have family in Coeur d'Alene and it seemed like a perfect city. My dad lived here many years ago. I have visited many places in our search for a top caliber Assisted Living Fac. for my parents. We found that Bristol Heights had everything we needed and wanted in a facility. 1. A superior administrator who has passion about running a great facility. Kim Johnson cares about the residents and she does not use the high pressure sales pitches and tactics that other administrators and facilities use. We appreciated her honesty about what my mother and father truly need. Kim exceeded our expectations on what we want from an administrator. 2. We were there why the cook was preparing the lunch from scratch. It looked and smelled like delicious homemade food. 3. The place was very clean (smelled clean too) and the rooms and facilities were cheery. The views from the rooms were beautiful too. My dad is always cold and the facility was warm like he likes it. They have fire sprinklers through out. 4. They have lots of activities there at the facility and in the community. My dad decided that he wants to live in California because of the colder winters in Idaho, and because of his age the cold weather will not work for him. Kim (being the professional that she is) told my dad that he gets to decide where he lives. My dad was getting pressure from my siblings to move to Coeur d'Alene. Kim pointed several facts for my dad to consider. Kim represents Bristol Heights extremely well and they are fortunate to have her.

The Lodge at Bristol Heights is a God's send. We had my 95 yr old Step-Dad live with us after…read morepicking him up from a hospital in Orange Co and bringing him with us when we moved to Idaho a couple month's later. We knew his health was declining, with Covid and after major Dementia set in about 2 years later realized we couldn't give Dad the specialized and excellent care he deserved. I was concerned when there was a change in ownership but have been blessed with a staff that is loving, caring and I am so happy that he is receiving the care he needs. They are still changing to make everything even better. Dad loves the food and all the staff and they love him !!!! Can't ask for more ! Thank YOU Bobbi, Debbie and all the rest of the awesome staff!!

I understand that most people will never be satisfied with the care that strangers give your loved…read moreones but I would never recommend Pacifica. We've recently moved my Grandmother and are desperately trying to get her healthy again. My Grandmother did not get needed medication for 3 weeks, it ended up being stopped suddenly which made her anxiety and dementia exasperated. When trying to talk to any staff, NO ONE EVER TAKES RESPONSIBILITY. It's always someone else's fault, that no longer works there. No apologies, no accountability. We were also told that when my Grandmothers LIFE SAVINGS had been exhausted she would be able to continue staying at Pacifica on Medicaid. Concerned because there had been SO many things that changed or were not true, we made an appointment to discuss this and other issues. We were immediately told NO she couldn't stay and again, It was the old employees fault for telling us that. It was always filthy, they are always short staffed and the urine smell is awful. When we moved my Grandmother out it became even more obvious how poorly she was cared for with the amount of dirt everywhere. They are building MORE houses and I'm wondering how they will be able to handle more residents? If you're lured in with the new construction, be sure you go over every single detail, because you can not take anyone's word. And if you have a loved one move in, be sure to be there every single day, be there for every doctor appointment, make sure you are aware of every medication. Basically, micromanage every little detail because you can not trust them to truly take care of your person.

I am so disappointed in this facility! When my dad and I first moved my mom in everyone was so nice…read moreand now I just realize it was because we were a cash pay family and they found every way to get more money out of us and not tell us why and they're so quick to take your money but as soon as your loved one passes and you have questions of why you're being charged for a month of care after they've passed away no one will call you back. These people have these fancy titles like Kirk the executive director and Vonnie is another director, then Steven apparently regional director down in the Billing office in San Diego. Not even the courtesy of one call back I've been calling these people for weeks. I've been nicely asking them to go over things with me and Kirk was very rude to my dad. He had just lost his wife and all they care about is money this place disgusts me. They're trying to charge us to renovate a room after we left it better than we got it. It was cleaned and the items were removed. These people only care about money. Be careful before you put your loved one here they'll act nice to your face, but as soon as the money stops, they could give a crap about you or your family! So to all you people over there with the fancy titles, you don't deserve them. You don't have the courtesy to call a person back asking for you to explain why you're charging for care and room and board the month after the person has passed away. This is a violation of CMS and Medicare. All you to say is refer to some paperwork, but you can't tell me which paperwork and where it is, you guys are a joke. I've been patient. I've been calling for weeks leaving messages. No one can call me back. You guys should be ashamed of yourselves. I'd like to thank Heidi, who has been able to help in her capacity and Jennifer the nurse at the location but other than that once the titles get higher, you people are despicable treating an older man who had just lost his wife like he's stupid and shove him out the door with an excuse of go read your paperwork. not acceptable! Watch out for Kirk. He cannot keep up with his lies. He says one thing to somebody, and then says something to somebody else he contradicted himself to me in the same day. We did read the paperwork and this phony language that you said is in there it's not there. I'm asking you to show me where this is why you're keeping over half my dad's money with some phony scheme of you're allowed to charge him for it. I have a bill showing charges for room and board for March and my mom passed away in February...horrible!

Smaller facility that feels more like home than a large facility where the residents are just a…read morenumber. The rooms are large with wonderful walk in closets. They have walk in tub/shower combos. The courtyard is great for summer time gardening or just sitting in a secure area to enjoy the outdoors. The staff took wonderful care of our mom for a number of years. She had many struggles and issues but they always treated her with dignity and respect, and took care of her needs. At the end of her life, they treated us with kindness and compassion and were so helpful. We highly recommend The Lodge.

I came to this Adult Family Home to do design consultation for an expansion with the owners…read more From my personal observation, The staff are among the nicest and most caring people I have encountered ever in an adult family home. The environment was very clean, smelled nice, and felt very homey, not at all like an elderly home! The residence all seemed very happy and well taken care of. Great job, Star of the Sea-AFH, for setting a new bar for Senior Living!

My mother lived in this home for 6 years and was very happy. Before moving in, she had told us she…read morewould never live anywhere except with one of her children. Yet it wasn't long before she felt it was home, not a care facility. She had great support from all the staff. They cared for her as if she was part of their own family. And they created events and meal experiences that built friendships with the other residents. In addition, they were diligent to give her the best physical care, mindful of all medical issues and quick to respond to any changes in her health. I am very grateful and would recommend Courtyard to any one.

Our mother has been a resident since May 2018. There has been continuing concern within our family…read morefor the quality of medical care provided by their resident nurse and staff. We have observed numerous instances of inconsistencies in properly following both internal procedures contained in her specific care plan, and the orders requested by her physician (an outside healthcare provider). Of significant concern are our observation that medication management (e.g., administering daily prescriptions, inventory and control of medications) is inadequate. For example, staff often deliver medication and a glass of water to her room without staying to ensure she actually takes each medication of which has occasionally resulted in family members finding pills in her bed sheets or on the floor. There are simply too many occurrences of concern to list here. Otherwise, a very nice community.

We have taken our 90 year old mother to the drop in daycare for about 6 months. This place is…read moreexcellent!! All the staff are pleasant, caring, and kind. I would highly recommend this senior care!! We have been to a couple others, and this is by far the very best!!

They helped so much with my Mom we could not have done it without them. Truly grateful and thankfulread more

This is one of the best places if you have to go this is the way to go. They are patient. They have…read moreempathy. They take the time to help the families through. The process is very nice. Each room is private and each person is treated with dignity and respect, I really appreciate them.

We moved my Mom to Aspen Sept 1 of 2020, still had Covid restriction so she was given the…read more"quarantine" room, a private room. She settled in ok, care givers were great but communication between myself, and management was frustrating...then original owner sold facility. New owner switched up management, hired a new facility manager and what a difference. I was was kept informed, everyone felt more personable, more relaxed. They go above and beyond, I mean way beyond. That staff is exceptional, actually not staff but family. Today is Monday, my Mom passed Friday night 8-1-25, she was 98 and 7months, still a smarty pants. Caregivers and Hospice employees came in on their days off to hug her with tears. Can't express how much I appreciate Aspen staff. She loved them...I love them. Don't hesitate to check them out