I cannot discourage people enough from putting their loved ones in this place. My brother had them…read moretrespass me from seeing my mom when I was visiting her twice a day. I missed her last birthday when she turned 94 and the last Xmas I would have been able to spend with her. That was in 2023 and she passed in Feb 24th 2024. After I was trespassed they put her in memory care and started giving her morphine all the time. An advocate came in to help my mom and to get me back in to see her,but that was only 3 times a week and then she died in Feb of 24 from the morphine they were giving her and my mom never took drugs more than aspirins her entire life. Her older sister is still alive at 98 and my brother cut her phone off so know one could call her. They were telling my Aunt Betty that noone by that name lives there and my brother and the staff were telling my mom that I up and moved to far away to come visit her anymore. That broke my mom's heart. She couldn't understand why I never came and told her good bye and why I would move so close to the end of her life. I never want anyone to go through what I went through it is devastating. My brother Doug did this to steal my inheritance. It was all over money.

Over the decade my mother-in-law has lived here... the stars I would give this community would vary…read morefrom the current 2 to 4. Within the last week this place has definitely earned a 2. They fired the heart of Orchard Crest; the Activities Director. She had been a tireless work horse for this organization for many many many years. Apparently she got crosswise with the managing director . The impact of this firing will be felt for years. I feel bad for the residents. Anyone who has managed people understands that a company's greatest asset is its workforce. This company does not seem to understand this golden rule. And then there is this: No dedicated pro leading the exercise class. Two newly purchased mini-vans poorly designed for elderly. Maintenance requests ignored - aka leaking water faucets that must cost company big dollars Seniors beware! Talk to several residents before you decide on any retirement community.

My aunt and uncle have been living at Evergreen Fountains for the better part of 7 years and both…read morewe and they have been generally quite pleased. This is a nice facility, well maintained, with many excellent staff and friendly residents. I would easily rate it five stars except for one thing. Evergreen markets itself as a place where people can transition from independent living toward more assistance as needed. Unfortunately, they only offer any type of assistance if you are in the main building, so if you live in other parts of the facility and need temporary or only occasional assistance you can't get that from Evergreen. In addition, Evergreen won't allow you to move from other parts of the facility into the main building unless you immediately sign up for light assisted living. So unless you are lucky enough to have an appropriate apartment become available exactly when you start to need some full time assistance (apartments in the main building are often not available without a substantial wait) you may need to either start paying for assistance before you need it or move to another facility when you do need the help. For many people there is a good chance the transition from independent living to some assistance may not be nearly as easy as Evergreen would have you believe. Not cool.

Amazing staff & care team. Helpful. Friendly. Compassionate. Hospitable. Fine establishment…read more Wonderful place.

if you care about your loved ones DO NOT send them here. their staff is poorly qualified consisting…read moreof minors and individuals with no experience, knowledge, or credentials.

My aunt lived in her apartment for 2 years. She was paying around $3000 a month. When she moved in…read moreher carpet was very dirty. My dad and I came to visit her about 10 times during that period. Every time i would ask her when are they coming to clean your carpet. She didn't know. When she moved they calmed she did $2000 worth of damage. They have been harassing her for the last 4 months. I can tell you the carpet was not worth that much. BEWARE do not move there. In my opinion scammers trying to intimidate seniors

my father was taken here after breaking his femur and requiring rehab to be able to return home…read more This facility is awesome. my wife and I were concerned after reading the reviews and heading to Spokane to support our family. I admit we were jaded thinking terrible things about our dad and what was happening to him. At every turn we are impressed with this rehab. I would name drop the superior people working here but just look at the whole staff roster. Everybody here shows friendly compassion and skill in treating patients kindly and respectful. I hope my children choose this place for me should I ever end up in this situation.

Rude, unreasonable and unpleasant people to deal with. Very unprofessional. Do not put the best…read moreinterest of their residents first. Not a place I would ever want to be at.

My mom was here for only a week. My mom, ( who is 86) told me that they left her on the toilet for…read morenearly an hour. While on the toilet, she told me that she heard the aid say to another person.( lets see how long she can sit there this time) This is neglect and abuse. Yes, there is an ongoing investigation happening. If you want your loved one to be cared for, DON'T come to Sullivan. This was the so called, " skilled nursing", NOT assisted living.

This business is just out to make money. The care is not very good a friend was in here she got…read moresick and went to hospital within one day her things was packed and her husband was told if you wanted to save her room he would have to pay 150 dollars everyday she was gone. So they packed her things and they re-rented the room even though it was paid for until the end of the month. They forgot to pack her purse and had to return to pick it up it was still in the room in a unlocked drawer and there was already a gentleman in that room. Money hungry people.

DO NOT UNDER ANY CIRCUMSTANCES ALLOW YOUR FAMILY MEMBER TO LIVE AT TOUCHMARK. My parents decided to…read morerelocate here in 2019 based on the continuation of care and the caring staff.My parents moved into Independent Living in the main building. They then progressed into Assisted Living. In early 2025 my mom was in Skilled Nursing where she eventually passed away. While she was there she had an incident where she rolled out of the bed onto the floor and nobody noticed! It was only when my brother came to visit, he found her! And they wouldn't put rails on the bed to prevent it in the future. In the summer of 2025 they abruptly shut their skilled nursing section, while people were living there! ( That area wasn't profitable enough ). With only a 60 day notice to find other living arrangements! Then earlier this year they sent an email to my brother and myself stating that my 87.5 year old father's needs were too great for them and they were asking him to leave! After his spouse of 64 years has passed away and he is a Type 1 diabetic. WOW! So we moved him over to Rockwood Retirement. They have been LOVELY and professional. Go there! Touchmark's approach is about the bottom line and "no I don't think we can do that". While Rockwood has a caring atmosphere where the staff's approach is personal to the resident and the family and "how can we make your dad feel at home and cared for". Rockwood also has a a minutes response time to emails or vm's while Touchmark has days or no response. I think the choice is clear!

My husband and I moved to Touchmark on South Hill in early 2022 from the Portland, Oregon area to…read morebe closer to family. The move was hard but it was the best thing we ever did! His health deteriorated over the next two years and the help, medical care, love and support we received through his illness were phenomenal. My highest recommendation for this retirement facility comes without reservation.

This assisted living facility is NOT what we were told they would have available. Bait & Switch!…read moreBring back Robert. We were sold a bill of goods that did not come to light. The food has gone down hill, plus they run out of their main menu items all the time. The outings and outside activities are lack luster and don't happen as frequently as our family member would like. We absolutely Love the Activities Coordinator. We need to see better and more often outings outside of the facilities. Transition with medications while moving in was horrible for the 1st 60 days. Rite Aid to OmniCare. Really?!?!? We were told by staff that our family member would be on Level 1 Care and is billed for Level 2 Care since the beginning.

After spending several days and nights here with my mother-in-law, and experiencing 2 other…read morefacilities in the region over the years, Fields Senior Living is like going from the pit of despair to the Halls of Valhalla. Everyone thought my MIL was declining rapidly and could never turn around again. Fields thought otherwise. Within 3 days of being at Fields, she has gone back to where she was health, happiness and cognitive wise to at least a year ago, and every day she gets exponentially better! It's incredible! First, the decor, cleanliness, quality of the build, the furnishings, the finish work, and beauty of the facility is beyond compare. Very classy, not cluttered, but honey and comfortable feeling, lovely artwork, with incredible taste. All staff members are committed to the cleanliness of the place and will pick up even the tiniest things they find to ensure spotlessness. The outdoors is fantastic as well! The furniture was selected with the utmost consideration to the elderly. Clearly someone with occupational therapy knowledge purchased it. The chairs all have arms on them, are firm in the cushion, and at a perfect height to make them very easy for the elderly to get in and out of. There are a lot of chairs in this place, and I haven't found one yet that wasn't perfect for elderly. The chairs in the dining room have wheels on the back, but not the front so they will slide easily, but also won't slide away when the resident sits down. Very safe! The food is outstanding, and the chef committed to listening to the opinion of the residents if there is something they didn't like as much, or that they want to see more of, they want to please. The wait and kitchen staff aim to please, remember the resident's names, and make them feel like they're in the fanciest restaurant in town. My MIL at first was asking if we needed to pay at the end of the meal since she was not used to this kind of service. But she learned quickly it was all part of the package. The dining room is big, bright and beautiful and often the residents are lucky enough to hear a resident play some music on the baby grand in the dining room! Quite a treat! The rooms are quite spacious and feel like home! The kitchens are superior to other facilties and are nice and open and offer only what you need and nothing you don't. But the biggest seller for my MIL was the bathrooms where the residents are allowed private showers of their own (not a community shower down the hall) with the special added bonus of a thermostat in the bathroom and the heat blowing out by the shower! She loves the fact she can stay toasty warm while getting ready for the shower or bed. The Care staff is committed to getting to know my MIL and meet all her unique needs and personality quirks, and keeping her as independent as possible, for as long as possible while assisting whenever and wherever she needs them. This is critical for my MIL's health and well-being, but also for her sanity and sense of humanity. It gives her confidence and makes her happy again. I haven't seen her smile like this in what seems like ages after her terrible experience elsewhere. The nursing care and the commitment to getting better, not just making residents comfortable, or waiting for them to die, or helping that along like some facilities, is spectacular. Fields is going to be having an eye doctor that comes in and does all but surgeries at the facility! A wonder! They are lining up all kinds of specialists to meet the needs of my MIL and enable her to recover from the damage caused at her previous facility. And the family doesn't have to worry about the appointments one bit. There is a lovely hair, nail and pedicure salon on site, a perfect fitness center with just what they need, and even a gorgeous movie theater with movie popcorn and leather recliners. Marnie, Robert, Debra, Dylan, Rylee, and all the staff have made my MIL safe, better and happy. We cannot ask for more than that. Thank you all. You have saved her. God bless you for what you do.

Not much to say besides you need to check this place out your self in person to know not just go by…read morewhat you see on the internet.

Liz is an awesome person that is willing to go above and beyond to take care of your loved one, she…read morestrives to make sure they have everything they need, she is very professional when it comes to dealing with the doctors, pharmacy and nurses, she also makes sure all the family members are informed and onboard with anything that needs addresed. Everyone in the home work together to make the best possible living environment, this is also one of the best cared for, cleanest and newest homes in Spokane Valley, Wa. I just can not say enough about this place, what an awesome adult family home!!!! Thank you Liz!!!