I am writing to ask for assistance resolving an issue related to the disbursement of insurance funds necessary to repair my primary residence in Daytona Beach, FL - a property for which your bank holds the mortgage. The residence has been uninhabitable since flooding sustained during Hurricane Ian in 2022. My insurance company delivered to you a check for $78,000 to cover repairs, but bureaucracy at your bank has made it impossible for me to access those funds to pay for the necessary repairs. A week before Hurricane Ian was scheduled to make landfall, I volunteered to work the first lockdown shift at the Halifax Hospital even though I knew my home was in a flood zone. While I was seeing patients in the hospital, my home and neighborhood were flooded with 15" of devastating rain. I lost nearly all of my personal possessions. Yearbooks, photos, furniture, momentos, my daughter's first college diploma were all left for me to muck through as the waters receded. Unfortunately, 5/3 Bank (the company that should have the most vested interest in helping my family recover my property), has made this loss even more frustrating and time-consuming than either of my insurance companies or FEMA. When I was trying to secure stable housing in October and November, a third-party verifier had to contact 5/3 Bank with me on the phone to confirm that my mortgage was being deferred. That third-party servicer and I spent three hours on hold for two consecutive days trying to get someone who could confirm that my loan was deferred. One 5/3 representative even told us that I did not have any loan with your Bank. I received packets to complete every two weeks from different departments (such as the hardship department and the mortgage loan assistance department) to complete pages of duplicate documentation including uploading my divorce decree from 2015. I even completed an entire packet of document requests that were not even intended for me because another customer's information was stapled to my packet and accidentally mailed to me. To date, I have submitted 42 documents at 5/3's request and I can see that only 5 have been received or reviewed. I have been prompted to go to the 5/3.com website, the Loan Solution Center, the My Claim Funds site. My primary point of contact, an agent named Marquis, constantly provides incomplete or incorrect information. I have asked to speak with a supervisor with no reply. I have called phone lines in the morning that should be open during business hours but the phone rings or hangs up. I have called numbers in the afternoon and spent so long on hold or being transferred that all of the departments closed at 5 pm. I have spoken to Hardship Specialists, Loan Specialists, Disbursement Specialists, Insurance Claims Specialists, Forbearance Specialists. The prevailing theme with almost all representatives is "Not my department. Not my problem." When I finally received my insurance check in April to begin repairs, I thought I was finally going to begin rebuilding my home. What I did not know was that I would be entering a new phase of bureaucracy and tedious processes where I have now given 5/3 Bank an insurance check for $78,000 but cannot access the funds. I am in yet another endless loop where I cannot get a signed contract for a remodeler until I give them a deposit, but I cannot give them a deposit because 5/3 Bank will not release the funds for me to make the deposit for repairs. I need someone who can help me access the insurance funds so I can repair my home and make it livable again which, as I stated, is also in your best interest. I did not ask to be a 5/3 customer; your company purchased my mortgage. I did not ask to be the victim of a natural disaster. I just want to have my home livable and I need someone to help and not continue to pass the buck. read more

Fifth Third Bank - Banks & Credit Unions Near Me - Daytona Beach, Florida

Fifth Third Bank is the best bank I have ever dealt with. The customer service is amazing. I moved all my personal accounts with them as well as my business accounts with them. I've never had a bank that would monitor my account on a daily basis and make a personal call to me when something seemed wrong. The staff at the International office are friendly and know me by name. They will move mountains for me! Today I just refinanced my mortgage with them away from Bank of America and saved nearly $400 dollars and a headache. It was the easiest closing ever. Highly recommended. read more

I've been banking with fifth third since 2014, but recently i feel like this location is headed in a downward spiral, and the other recent reviews make me feel that way as well. The tellers here are very rude and there are very few bankers that are here on a daily basis (I went today and there was only one). On Saturday i came to deposit money in the drive thru atm after hours, i put my card in and next thing you know the atm went black and a caution sign lit up and the atm said "going to sleep", the atm simply ate my card. The bank was closed so i called fifth third customer service one lady transferred me to a next because she didn't know how to handle the situation, as i spoke to the next lady she was very rude with me and simply said "to bad wait until Monday to retrieve your card". What angers me is the lady also said that the atm was due for service, well why isn't there a sign telling people that this atm has ate several cards and you just continue letting people use it. That is ridiculous, bad customer service on fifth thirds part, i came today to get my card and the teller simply said sorry. Sorry doesn't cut it, I had to live without any money for a few days i had no gas in my car as well. Just don't bank with fifth third... I won't be. read more

Fifth Third Bank - ATM is always out of service. Fifth third needs to suck a fat one - Banks & Credit Unions Near Me - Daytona Beach, Florida

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When we first opened our account we were very happy. We had a contact person who was VERY helpful, then she transferred to another branch and this one went downhill fast! The final straw was when I made a mobile deposit and it was returned because it was handwritten and not clear. I called customer service and was told I could take the check into my branch and the teller can deposit it. No big deal. I went to the branch and the teller told me I couldn't deposit the check, when asked why she told me I would have to wait to talk to the banker in the office. I waited for 45 minutes. When she was free I went to her office, I needed to get back to my office I was the only one manning our business that day, her computer was on the "lock" screen, but she told me that her computer was "down" and she had to go. No, your computer is LOCKED! She sighed and asked me why the teller couldn't deposit the check, I told her I didn't know that they told me I had to talk to her. She walked out to the teller and told them they could deposit the check. BOOM problem solved. But her unwillingness to help a CUSTOMER really turned me off. We switched to Intracoastal Bank and have had amazing customer service ever since. They know us by our names instead of just an account number! read more

Fifth Third Bank in Daytona is by far,the RUDEST business we have encountered since moving to Daytona this year. The tellers (especially the man with the very high voice) act as though it is a real bother to wait on you. He seems to take pleasure in telling us he can't do this or that,and we will just have to get used to it. No help,no explanation, no way.Always wanted to argue! Got so bad,when he saw us,he would roll his eyes & not wait on us. And if you go to the drive up,be prepared to wait at least 12 minutes to even be acknowledged! (We actually timed it & that was the average!) So much for convenience! Wow! Where are the 5/3 bank officials at this branch & why are they not training & overseeing these tellers better? There are literally 4 banks on this corner. We will be checking the others out to see if they treat people better. They seem to have forgotten that it is OUR money in their bank! Our advice? Find a better bank. This one is not at all customer friendly, very rude & slow as can be. Obviously the management is asleep at the wheel. read more

They USED to be a very customer friendly bank. I have been with them for over 20 years. The last 2 years they have gotten worse and worse on all levels of service. When possible , I'll be searching elsewhere for my banking needs. Completely dissatisfied ! read more

I have a mortgage account in Michigan. I came to the local branch in Daytona while on vacation. There were two tellers working, both were extremely rude and told me they were taking care of someone at the drive-through. There was a total of four people working behind the counter, including the manager. There were no other people in the lobby. After about five minutes I asked if someone could help me again, and the tellers very rudely told me that they were busy. Horrific customer service! Both tellers were rude but Daylene was the most rude. There are many banks, I would suggest going elsewhere. read more