Who would I be if I didn't do the Right thing by giving Walter a HUGE Shout Out for opening my eyes…read moreto get the Best possible accounts for the money. He explained Everything. He will be continually blessed. Today was a Great day. Thank You Walter!!!

Walter at the Ormond Beach location is amazing . He not only showed extreme patience but a…read morethoroughness to listen and follow through to a resolution. He not only helped me with what I came in for, he also presented more options to make things even better. He knows what a customer needs even when they may not. He's a caring professional and that isn't all that common these days.

I love banking at a surety. That tellers are always so helpful and never pushy salesman. I have…read morealways received 5 star service.

I am writing to ask for assistance resolving an issue related to the disbursement of insurance…read morefunds necessary to repair my primary residence in Daytona Beach, FL - a property for which your bank holds the mortgage. The residence has been uninhabitable since flooding sustained during Hurricane Ian in 2022. My insurance company delivered to you a check for $78,000 to cover repairs, but bureaucracy at your bank has made it impossible for me to access those funds to pay for the necessary repairs. A week before Hurricane Ian was scheduled to make landfall, I volunteered to work the first lockdown shift at the Halifax Hospital even though I knew my home was in a flood zone. While I was seeing patients in the hospital, my home and neighborhood were flooded with 15" of devastating rain. I lost nearly all of my personal possessions. Yearbooks, photos, furniture, momentos, my daughter's first college diploma were all left for me to muck through as the waters receded. Unfortunately, 5/3 Bank (the company that should have the most vested interest in helping my family recover my property), has made this loss even more frustrating and time-consuming than either of my insurance companies or FEMA. When I was trying to secure stable housing in October and November, a third-party verifier had to contact 5/3 Bank with me on the phone to confirm that my mortgage was being deferred. That third-party servicer and I spent three hours on hold for two consecutive days trying to get someone who could confirm that my loan was deferred. One 5/3 representative even told us that I did not have any loan with your Bank. I received packets to complete every two weeks from different departments (such as the hardship department and the mortgage loan assistance department) to complete pages of duplicate documentation including uploading my divorce decree from 2015. I even completed an entire packet of document requests that were not even intended for me because another customer's information was stapled to my packet and accidentally mailed to me. To date, I have submitted 42 documents at 5/3's request and I can see that only 5 have been received or reviewed. I have been prompted to go to the 5/3.com website, the Loan Solution Center, the My Claim Funds site. My primary point of contact, an agent named Marquis, constantly provides incomplete or incorrect information. I have asked to speak with a supervisor with no reply. I have called phone lines in the morning that should be open during business hours but the phone rings or hangs up. I have called numbers in the afternoon and spent so long on hold or being transferred that all of the departments closed at 5 pm. I have spoken to Hardship Specialists, Loan Specialists, Disbursement Specialists, Insurance Claims Specialists, Forbearance Specialists. The prevailing theme with almost all representatives is "Not my department. Not my problem." When I finally received my insurance check in April to begin repairs, I thought I was finally going to begin rebuilding my home. What I did not know was that I would be entering a new phase of bureaucracy and tedious processes where I have now given 5/3 Bank an insurance check for $78,000 but cannot access the funds. I am in yet another endless loop where I cannot get a signed contract for a remodeler until I give them a deposit, but I cannot give them a deposit because 5/3 Bank will not release the funds for me to make the deposit for repairs. I need someone who can help me access the insurance funds so I can repair my home and make it livable again which, as I stated, is also in your best interest. I did not ask to be a 5/3 customer; your company purchased my mortgage. I did not ask to be the victim of a natural disaster. I just want to have my home livable and I need someone to help and not continue to pass the buck.

Fifth Third Bank is the best bank I have ever dealt with. The customer service is amazing. I moved…read moreall my personal accounts with them as well as my business accounts with them. I've never had a bank that would monitor my account on a daily basis and make a personal call to me when something seemed wrong. The staff at the International office are friendly and know me by name. They will move mountains for me! Today I just refinanced my mortgage with them away from Bank of America and saved nearly $400 dollars and a headache. It was the easiest closing ever. Highly recommended.

This team is great and the credit union is amazing. Bring your business to VyStar if you want great…read moreservice.

Melissa was awesome and helped me navigate through the process of opening up my business bank…read moreaccount! Highly recommend!

Personal account help…read more I have waited 4 business days now for a refund to be put back into my account!!! This is unacceptable!

Terrible, terrible bank !! This bank is the worst of the worst. Employees are not properly…read moretrained and are constantly making mistakes that cause major problems and are a major inconvenience. If you have a business forget about it, even worse.

at bank of america removing all my money from this bank no…read morebanks open to walk in unless under an appt i was offered yesterday to meet saturday or next thursday only atm occasionally and you have to call ahead which takes an hour to find out where there is an open bank i'm being forced to wear a mask i will not use a bank that makes me wear a mask i have a medical card and they would not accept it as the cops here say its private property so where i put my money is private property nowvthat really makes you go hmmmmm unreal bank of america international blvd daytona beach fl get your money out while you can

Terrible service!!! Closed the door in my wife's face at 11:58. We work and the only time we can…read moreaccess the bank is on Saturday. Pulling all of my accounts. You are all terrible!!!!

This is a full Bank of America on the beach across from Riptides. The building is a boring as a…read morebuilding can get but they have a drive through in the back and tellers inside as well as associates for notary and other banking items. The staff has been very nice when we have gone in and the location is easy to park at since no one seams to know it is there except the locals.

I would have given them a 0 if possible, I have been a BOA customer for nearly 30 years, there…read morebranches , customer service reps, drive up windows do not care how long you wait in lines or on the telephone if you have a banking issue. If you want to open up a credit car account your wait is almost nothing. This is proof that when a Business gets this big CUSTOMER service is not something BOA is concerned about, so do your self a favor. Reach out and touch another bank. There hours have been cut to just a few hours a day and told it is due to the Covid issue. That is a bunch of trash when banks across the street are open with reg. banking hours. So for me it is going to be good bye BOA and hello SunTrust.

For the most part everyone is polite... there are 1 or 2 women who have some negative energy but…read moreall the other positive workers over shadow them.....

I made a Yelp account purely so I could make this review. I have NEVER experienced so much…read moreincompetence while getting our car loan. When we first signed the loan, we were left waiting in an office for 2 HOURS while we waited for them to cut us our check for tags and registration. After those 2 hours, another employee we hadn't seen before, informed us that the person originally helping us WENT HOME and DIDN'T TELL US. We didn't end up getting the check and were told to come back the next week to pick it up. We went in on a Friday and we couldn't even register our car until the seller's lean was transferred so it didn't bother us too much, however, we were upset that we essentially sat there for nothing, and now had to come back in. We thought that it would be the biggest issue with our loan. OH BOY WERE WE WRONG! We went in the next week to get our check and all went well. The next day, I got a phone call telling me that they were voiding the check because "The cut it from the wrong lender." So we had to go BACK in to get another check. We went in and I had to argue with the person behind the counter because she 1. didn't understand why we got the check to begin with 2. didn't understand why it was voided and got upset with me because I didn't have more information So we waited there for another hour to get stuff figured out when we were told that Space Coast was actually handling the registration of our car so we wouldn't have to worry about it. For those of you keeping score, that adds up to 3 total hours wasted because we were told we needed this stupid check. But fine, we're over the hump right? Space Coast is handling it now right? WRONG! Our car's temp tags have now EXPIRED waiting for them to get their act together. After calling, and calling, and calling we have figured out that they didn't even start the process of registering our car until the week before the temp tags expired. (Additionally, I need to mention they clearly don't have a central place for information at this business because every time we had to go in or call, we had to re-explain our entire situation and what the last person said/did) We were also told that our plates were going to get mailed to us directly. Sounds great! But they failed to inform us that they 1. Fill out a form to register the car 2. mail it to the DMV 3. Wait for the DMV to process it 4. Have the DMV mail the plate to Space Coast HQ 5. Space Coast then mails it to us. So we're looking at another month of driving an illegal vehicle because Space Coast couldn't register a vehicle over the span of a MONTH! If we were just handed the check like we thought in the beginning, WE WOULD HAVE OUR PLATES RIGHT NOW! Do yourself and your sanity a favor and go LITERALLY ANYWHERE ELSE! The SECOND I can refinance this loan elsewhere I am going to. It's amazing how incompetent a place can truly be. WORST. EXPERIENCE. EVER.

Incompetent and very difficult to deal with at a distance…read more I'm handling my father's estate. They know he passed and I've been paying the mortgages while in probate. They call to inform me escrow is lacking and I need to personally give them a credit card right now to cover the difference. Okay so I do this. Now fast forward a few months and the home has sold and Suncoast decides to refund money from escrow not to me who put up that money, not to the estate (which would have the correct thing to do) but to his (supposedly closed) account that has a beneficiary (not me) and announces this in a letter to him sent to my address. The "mortgage specialist " didn't even include her number so I can call her and ask what is going on. They keep addressing things to him instead of his estate as if he's still banking with them. I seriously think they need some organizational skills and better communication between each other and with their clients. I'm SO HAPPY I do not personally bank here.