Terrible customer service, customer time is not a priority here. Not sure why this needs to be 85…read morecharacters.

I had to drive up to Frankfort to handle some personal business at Expree. This is not my credit…read moreunion, but a share branch. They were so amiable and helpful, especially Tonya, that I have to give them props. 4-star customer service. 4

I have been a CCU member for 30+ years and up to the last couple of years a very pleased customer…read more I wasn't surprised when I kept seeing the poor reviews regarding poor customer service but disappointed since customer service used to be prime importance. For me the latest experience with the web site has just about done me in. It is the most user unfriendly site I use. It seems to me that the site is now basically an advertising site for selling insurance and loans. I realize that these items are a revenue for the CCU but the customer still needs to be able to conduct business without spending time wading through this stuff. I am involved with a serious situation that to date has not been handled well I am going to be open minded and see how well the branch responds

The WORST financial instituition I've ever dealt with in 65 years of life. I'll spare the details…read morebut JUST STAY AWAY to preserve your patience and sanity. That is if you can even get them to answer their phones (especially near lunch time). Inconsistent, aloof, rude, curt, not knowledgeable, and generally non-caring. Order takers vs. problem solvers. And those are their good points. Caveat Emptor!

No faster bank in town to refinance with. Called about 4-5 banks around Frankfort to start the…read moreprocess. Heard back from Miranda at Community Trust Bank and she had our rate locked in within a matter of a day or two. Our rate was locked before I heard back from the other banks. From there the process to close was even smoother. Truly a super smooth process from start to finish. Highly recommend Miranda and CTBI.

Absolutely horrible bank to deal with! DO NOT use this bank for a mortgage! They are horrible to…read morecommunicate with and your loan officer will talk to you one day and be a teller the next. The only communication is by e-mail and very slowly at that. I'm all for supporting the little guy, but this bank is TOO small to get the job done.

Commonwealth Credit Union Thinks New Members are Fraudulent…read more Need some help finding a good bank, below here is my issue. Being a new to town I wanted to find a local place to put money. I had heard that Commonwealth Credit Union was amazing. Last Friday, the 7th about 11am I open up a checking and savings. I deposited cash and also about $300 in a personal check from a Lexington bank. I found out today, even though my personal check had cleared on Monday, July 10th from my bank in Lexington. So today, they tell me I can't have my money from a check that they cashed on Monday until July,18th. That's like 8 days for them to use MY money that I cannot have. They say, every check that I deposit will have a 8 day hold because they just can't trust new members for 30 days. But they did run my credit score when I signed up and it's around 750 to 790 and still no trust in new members for 30 days. WOW! How can you have a relationship with a company that does crap like this and I am so glad I did not put a bunch of money in this account. I have never heard of this insanity, usually it's like a 3 day hold. I even offered to print out a copy of the cleared check and bing it to them and they still said they don't trust customers for 30 days. . Once my check clears on Tuesday I will be closing my account. I am new to credit unions so this non-trust might be the norm, but on the phone they acted like I was a common criminal.. if you know of a good local bank let me know this was just the star of a vacation fund.

Several months ago I decided to change banks. At the High St. CCU I walk into a very large and…read morefreezing room. No place to sit so I stood in line. A woman motioned to come to the counter. I told her I wanted to open an account. No howdy welcome to our bank, etc. My I D had expired. I was informed to renew it. Those were about the only words she communicated. She kept the same look on her face. As i was leaving, no good byes, no smiles, no 'hope you come back....." It was like talking to a machine. Cold foyer, cold communication, cold response. O K I won't be back! I got your message.

Nice branch but During Busy lunch hour only two tellers working and several in line. Good…read moreservice, atm drive through available

Customer service is excellent; we have gone to this credit Union for years and have always very…read morepositive experiences. They are especially helpful with those of us who are still learning computers. We highly recommend CCU in KY!