We were satisfied customers of Benchmark Mortgage for years. We recently started another…read moreapplication to purchase a condo with Melissa and things were progressing. Suddenly we received an email from Brad Hacker saying that Melissa was no longer handling our account. I replied asking if she had left the company and received a curt very short reply saying yes. There was no attempt to reach out to us to see if we needed anything or to get to know us and our situation. A week or two went past and I wrote a note saying that we wanted to have a conversation. FIVE DAYS LATER we got a note asking when we wanted to talk. At this point we decided to move on. The communications we received were unprofessional and very casual. Done!

Brad is an excellent loan officer. He gives weekly updates and has always closed on time! His…read morecustomer service is way above average!

[This review is for my experience purchasing a home.]…read more We couldn't have bought our house without the fantastic assistance we had from Alex Davenport as our mortgage broker during the whole process. Alex worked with us to make sure we could find a loan that fit us and fit the type of home we wanted to buy. He was very thorough and stayed on top of everything. He also worked well with our realtor to ensure a smooth process. There were some kinks along the way (my fault for changing jobs!) but they were taken care of. Alex is a very professional, yet easy-going person and we were thrilled to work with him. I highly recommend him and this bank if you're looking for someone to help you figure out finances as you search for a home!

I cannot say enough good things about this People's Exchange Bank. I recently bought my first home…read morewith the help of Alex Davenport & his assistant Kimberly, they made me feel so comfortable and confident during the whole experience while I had no idea what I was doing and asked probably 3 million questions. Never once did they act put out by it and always stayed very understanding. They made this experience so wonderful as did all of the employees who greet you as you walk in, just such a friendly & welcoming group. I highly recommend this bank.

I'm a Realtor here in Lexington and I just want to give a hat tip to Mark. He is an excellent and…read moresuper professional loan officer. He communicates extremely well and does an excellent job of giving clientele the proper expectations. Very trustworthy. Give Mark a call!

From the owner: 96% Customer Satisfaction A+ BBB Rating…read more 6th Largest Purchase Lender in the Nation* 500,000+ Happy Homeowners Since 1996 Mortgage broker Mortgage Lender 100% Financing Options Grant Funds available First-Time Home buyers Refinance At PrimeLending, we are Home Loans Made Simple. We've helped people buy, refinance and renovate their homes for three decades. Our loan offices provide personal attention and support every step of the way. We have straightforward process and user-friendly mobile applications to stay in touch and keep our customers informed and feeling at ease. We lock, approve and close loans quickly, and earn our customers' trust with our reliable service. You can choose from a wide array of loan products to match your financial situation and goals. Fixed and adjustable rate mortgages, FHA and VA loans, jumbos, refinancing options, renovation loans and relocation program are available. * Rated by Marketrac for purchase units nationally for Jan -Dec 2012-2015. The views expressed on this site are those of the individual author and do not necessarily represent those of PlainsCapital of its subsidiaries. Equal Housing Lender

I'm not sure the reviews on the company are true. I reached out on a Friday and a man answered and…read moreseemed too busy to talk. He said he'd call me back at 10am on Monday and never called. I called again a week later, left a voicemail, and didn't hear back. It has been 3 days and unfortunately this type of service doesn't work when you are trying to make an offer.. another review said they were difficult during closing.. so I'm choosing to believe that as well.

Nick and his coworkers were great to work with. All were courteous, knowledgeable, provided quick…read moreresponses, and professional. This is the second time I have refinanced with Nick and will continue to do so in the future. I appreciate his honestly and professionalism.

This is the bank I use for my Non Profit. They hooked me up with a really good account where I am…read morenot beat down with fees and fines. I met 2 or 3 people here and all of them are great. They are kind, helpful, and very understanding. They personally showed me how to use the virtual ATM and everything. I would recommend them if you are looking for a new place to bank. I may move my main account to this place as well.

stay away from these guys. they communicate very poorly throughout the process, don't return calls…read moreor emails unless they need something from you. then they tried to give me a higher rate at closing and higher fees, even though nothing on the loan had changed. Shady people, i would give negative stars if i could.

I found Bryan easy to work with and quick to respond. My search for a house took almost a year and…read moreBryan was very helpful throughout the process. We held the closing in his offices and it went off without a hitch. I would use Bryan again in the future and would definitely recommend.

Brian May is a liar. He will say anything to get you to sign the papers and later when what he told…read moreyou isn't true, you are left holding the bag.