I was caught in a fraud case where $2,000 was charged to my debit card…read more I want to thank HFCU especially, Collin Wright for getting my money back and being extremely kind to me!! June

I made the mistake of depositing a check written on a Canadian bank. Two days later, HFCU withdrew…read morethe money I deposited, with no explanation. When I called and asked why, they stated that since it was a foreign bank they should not have deposited it immediately. It had to go through a "review committee" and it would take 2 months or so (they don't know how long for sure) for the committee to approve the deposit. It has now been 3 months and the money is still not deposited to my account. When I called again and asked about my money, they stated that the home office did not receive the check for 2 months - that it stayed on someone's desk at the branch office I used for two months before it was sent to the home office. The check has cleared and the money was taken from the check writer's account weeks ago. No word on what exactly the "review committee" is reviewing since the check has already cleared. No one at the credit union knows when I will receive my $1,100. Yes, we will be moving our accounts from HFCU when we finally receive our deposit. We have been loyal customers for many years, but no longer. No wonder they have a D- rating from the Better Business Bureau!

Great customer service , it's always a great start to the day to stop In and visit Chris, Jacob ,…read moreand Lauren :) :)

From the owner: Banterra is one of the largest community banks in the Midwest region, offering banking facilities…read morein five states - Illinois, Indiana, Kentucky, Missouri and Arizona