Spoke to Travis about a replacement debit card. He was very helpful with good information and…read moreanswered my questions. He was helpful, business-like and concise Very positive experience Kathy Schlickenmaier

Chase is my elderly mother's bank. After submitting my POA to them, they've been wonderful to work…read morewith. Jonathan, one of the branches personal bankers, has been very considerate and flexible with my mom's wants and needs. Met Mark, who handles investments, the other day; he's a quality individual, too. No complaints.

This has always been the most useless branch but today an hour before they closed we were told…read morethere was no one who could see us to join accounts, which should be a basic function of a bank. We've both kept chase for a long time despite not living close to a branch but with the way the customer service has gone in the last year of life changes (getting married, buying a house, etc) I think we'll just take our account elsewhere.

I absolutely love my Western/ pathways Credit Union located on Georgesville Road in Columbus ,…read moreOhio. Have been a member since 1974 and they have met every need I had from personal loans to car loans. The people are super friendly, knowledgeable, and extremely helpful. If you want a place that feels like home, where you are welcomed, I highly recommend my credit union.

From the owner: Pathways Financial Credit Union, a member-owned financial institution, is committed to empowering…read moreour community by providing personalized financial solutions and unparalleled member experiences. We offer a comprehensive range of services, including checking & savings accounts, credit cards, auto loans, mortgages, and investment services, all designed to meet our members' unique financial goals and aspirations. With a strong focus on financial education and community involvement, we strive to create a lasting, positive impact on our members' lives. Our experienced team of financial professionals is dedicated to delivering exceptional customer service and sound advice, positioning us as a trusted partner for financial stability and growth. By embracing the latest technological innovations, we offer convenient and secure banking solutions, giving our members the freedom to manage their finances with ease. As a member of Pathways Financial Credit Union, you will benefit from competitive rates, lower fees, and an unwavering commitment to your financial well-being. Join Pathways Financial Credit Union today and experience the Pathways difference, as we embark together on a journey toward financial freedom and prosperity.

Worst bank ever not only are there ATMs constantly messed up. These people are incompetent at this…read morebranch, handing out my debit card to other customers because they don't know how to distinguish between two people not to mention people in the lobby, wondering where their money went... They randomly close my account with zero information and gave me two days to figure out what to do with my account and then mysteriously lost my $500 deposit for three days even though there is cameras in the lobby they could easily see I brought money in! Worthless bank

This bank is god awful lost my debt card had them order a new one took 7 days and find out it was…read morehooked to the wrong account they also gave me a temporary atm card that was also linked to the wrong account

Worst customer experience I've had in years. 800+ credit…read morescores across the board and well into 6-figures income. Applied for 0% interest credit card to take advantage of some interest-free months during a small cash flow period. Came back with a $500 credit limit! I haven't gotten a credit card limit that low for decades, maybe since I was maybe 18. (10K, 20K, 40K, but NEVER 0.5K) What a joke! Applied same day with US Bank and was given a 12K limit. Called and was offered no help, no insight. Only, "Well, we could do another hard inquiry to see what happens." WHY would I do that when I already took a credit inquiry from Elan Financial Services/First Federal Community just over a week ago? NEVER AGAIN for either entity.

From the owner: Since 1887 we have been your locally owned and operated bank. Our employees engage in the…read morecommunities we serve, and we are here to make good things happen for you. We are small enough to know you but large enough to bring you the same technology as the big banks. Community is our Middle Name

There are branches all over the area, the staff is great, the account options are competitive…read more What more could you want? Sure, more branches, but they give you 5 free "other bank" ATM uses per month, plus Kasasa accounts that earn you money on your checking. I'm glad to have found this place.

They are always nice. When I could bring my dog she always got a biscuit . And I only had one issue…read morewith a lady but I don't think she's a manager now. And that's because we share an account and most of the girls know who I am without my partner with me. But other then that they like doing business with customers. Not just having a bank account . so I don't know why anybody would say anything bad about this bank and when there's an issue they do work it out with , such as a typo error or some kind of error on their part.

I am filing a complaint against First Federal Community Bank for what I believe to be deceptive and…read moremisleading practices related to a commercial credit card account. At the time of application, the terms and structure of the account were represented in a way that materially influenced my decision to proceed. However, once the account was opened, the actual terms did not align with what had been described. When I contacted customer service to request correction, I was informed that no changes could be made unless I consented to an additional hard credit inquiry. The only alternative offered was to close the account. I believe this places an unreasonable burden on the consumer to correct what appears to be a misrepresented product. Requiring a second credit pull to fix an issue that originated during the bank's application or onboarding process is not appropriate. I am requesting: Correction of the account terms as originally represented without additional credit inquiry, OR Closure of the account with written confirmation of no negative impact to my credit profile This experience raises serious concerns regarding transparency and fair dealing in the bank's credit card practices.

From the owner: Since 1887 we have been your locally owned and operated bank. Our employees engage in the…read morecommunities we serve, and we are here to make good things happen for you. We are small enough to know you but large enough to bring you the same technology as the big banks. Community is our Middle Name