To Camilla at monroe mall branching just lost my wife. Went to bank to settle affairs met Camilla…read moreshe was friendly engaging and uplifting and a complete professional thank you EdBurnette. Ps they wouldn't let me spell Camilla with a K

Waiting 45 minutes, 1 teller at the counter, 15 customers waiting, the teller @ the drive through…read morestand in her seat even though she did not have window customers, the personal bankers are sitting in their offices (alone), and the bank mgr. just went out the front door to lunch. My transaction, from start to finish took 55 minutes. I suggest a different branch for your banking needs. I like Wells Fargo, but this location needs to hire more tellers or work on their scheduling needs. This branch is located in Monroe NC, beside the Monroe Mall. Sorry, Wells Fargo.

I came to deposit some money during lunch hours, and it was perfect. They have a convenient ATM…read morebesides the drive- thru atm. There was no problem and my transaction was quick. This place has plenty of parking options and is very accessible for the handicapped.

This place is small but very modern inside. Friendly staff always, and they try to have around 3…read moretellers on busy days and during peak hours. This location has an ATM inside as soon as you walk in through their entrance, and a drive-thru ATM.

The tellers are pleasant and efficient. It's also very convenient to Downtown Monroe!read more

This bank location is big and has a HUGE parking lot with ample parking spots. I am always on the…read morelookout for a quick drive thru ATM and this location did not disappoint. It has an ATM at the front entrance as well as a drive-thru ATM.

A great bank with reasonable rates. I had the pleasure of opening a business account while in…read moreCharlotte and they were able to accommodate me opening a business account especially during the pandemic. Customer service friendly and always clean. Visiting a bank teller is very quick and you'll be out in and out in no time however when you sign your name on the clipboard to see a banker it does take longer than 30 minutes.

Through a series of bank acquisitions over 40+ years I've wound up with WFB. Most of their staff…read moreis great once you get the chance to personally interact with them. Have to make an appointment days ahead to speak to a banker, used to be able to just walk in and meet somebody within 5-10 minutes. Now they're closing 2 of the 3 branches closest to me plus a drive-up location. Might as well go with an online bank that gives better savings rate. To top it off I recently had a certificate mature, bank did not notify me at all before the maturity date so they rolled it over to another CD at a cheap rate and didn't say a word about it. When I caught it and met with a banker I was told WFB would waive the penalty for early withdrawal if I chose to invest that money elsewhere since they failed to notify me. For unknown reasons the transaction could not be concluded right then so I returned (with an appointment) the next day. That banker wouldn't even make eye contact with me when entering the branch and the branch manager came to me & says "lets talk in my office" then proceeded to firmly inform me that WFB would NOT waive the penalty and if I chose to withdraw I would take about a $350 hit. WFB calls this "courtesy", I call it "bad faith" if not outright lying. I'm looking around, my days there are numbered. I like my investment advisor there a lot but...

Just came here to deposit money into my bank the lady Jamielee who helped me was a doll. She was so…read morepolite from the second I walked up to the counter until I left. Also, she helped me change my password on my debit car with out a problem! Such a friendly Wells Fargo it's great to see people still care now a days!