AVOID AT ALL COST!! Save Yourself The Headache. The ATM Never Works And Bank Tellers Will Carry On…read moreConversations While A Entire Line Of Individuals Wait. I Am Appalled By The Constant Disregard Of Customers Need And Services.

I absolutely love this bank. This is a great location. Easy to access and larger than the previous…read morelocation close to Southpark mall. Everyone that works there is super friendly. They don't have high bank fees and offer great bank services like free tax preparation and free coin transfer.

I LOVE Uwharrie Bank in Concord. I also like the branches in Mt. Pleasant, Oakboro, and Albemarle…read more They are always so personable and customer oriented. Well, you know that warm and fuzzy feeling you get at those branches? It doesn't appear in Locust. The lobby in Locust is closed and the drive thru is your only option. I was visiting my dad and needed to stop in this location for the first time. All I needed was a few straps of ones. The teller didn't really want me to have them. I had to prove that I have an account there, no problem. Then he wanted to know if I was going to use my bills at a business. I told him that it for my personal use. He had a douchey attitude. He brought a woman to the window to tell me that she wanted to save the bills to give out to businesses. I told her to just give me money back and I would roll along. She then gave me a few ones and the rest of my money back. I do have a business account with Uwharrie. I also have my checking account there. I have my home mortgage with them. Both of my children have accounts there. I know the other branches have better customer service. I will avoid this branch in the future.

I started a new business recently and was looking for a bank. I'd heard Uwharrie was friendly and…read morelike the old days of banking, so I gave them a try, wanting to avoid the big banks I use now with their terrible service. The experience has been amazing. Friendly, knowledgeable staff who take care things instead of directing you to a website or toll free #. Even the online tech support is in NC. They also have a beautiful lobby that isn't slammed packed and a drive through. If you like 21st century technology but prefer 20th century style customer service from your bank, give Uwharrie a try.

WARNING!! First Citizens Bank website is NOT secure! I tried to log in to my account on my…read morelaptop. The site asked for User ID and Password. I entered this and then it asked for my phone number. I entered my phone number and a message popped up saying "we are calling you. Answer your phone." I was getting a call from Glendora, California. I answered and a man with a strong accent said he was calling from bank security about suspicious activity in my account. I hung up and called my closest branch and told them what happened. They told me to bring my laptop to the branch to show them my log in screen. I carry my laptop to the branch but it showed no internet connection. They said they don't have WI Fi! Why did they have me bring my laptop in? They then said I need to take the laptop to Best Buy to clean it. They locked me out of my account. I drove to Best Buy and the young woman said that it would be $250 to clean my two week old laptop but after hearing what happened, she said this is totally the fault of the bank for not keeping their log in screen secure. I called the branch and was told they would call me back. No call. The customer service number tells me they cannot let me access my account until I have my laptop cleaned. THEN, my phone rings and it is Glendora again. I told the man that my branch is working on the problem. He became very hostile and said "Your branch can do nothing! We are Headquarters! We control your account!" I hung up. So, I cannot access my account because First Citizens cannot keep their login screen secure. I am NOT paying $250 to get my laptop repaired due to First Citizens incompetence!

I just had to take a moment to reach out and compliment Yvette for taking the time to call me and…read morestraighten out a payment that I processed from a wrong account while in the process of switching accounts. She caught the error while it was still pending, and saved me a lot of stress. It is rare to see a bank provide this sort of individualized customer service these days. I am incredibly grateful. My sincerest thanks for going above and beyond!!!