Armando is a polite and professional employee. He quickly helped and explained everything clearly…read more Thank you for the excellent service!

Ronny Hart went ABOVE AND BEYOND to help my family. My daughters are active duty soldiers and she…read moretook a lot of time and care to help with a complicated notary. I will definitely keep Wells Fargo Banking because of the amazing customer service. Way better than BOA.

If your looking to open a bank account make sure to come to THIS bank and talk to KIT!!! He so…read morehelpful and helped my partner soooo much!!!! Thanks KIT!!!!

I deposited $1,500 cash and they kept the $1,000 and only put $500 In my account. We went back with…read morethe police and the video skipped around at convenient times. The police said it would be too expensive for them to have enough data to show the real video. Every five seconds you would see one movement so they were able to only cut out ten minutes of video when I gave them the other $500. The teller conveniently didn't count out the $1,000 cash on video, and he just fanned it partially in his face and then walked away with it. I lost $1,000 cash and they spent most of the day doctoring the video, so by the time I brought the cops the manager appeared from the back with ultra doctored video. Sad, I hope they really needed the money for good reasons.

They are nice, are careful with your money... but SLOW! You…read morehave to come here with a lot of time to spare . Because they are cautious and they do a great job of checking all the boxes before the open account, take your checks open a business account, they probably have a lot less fraud than most other banks. Plus you get the added benefit that you're a member, which is a great way to be looking out for your money.

This was one of the last walk-in Bank of America banks in downtown St. Petersburg. I tried going in…read moretoday and it said temporarily closed!! HOGWASH Without prior warning or consideration for their customers, they closed this location leaving the thousands of customers in the downtown area, without a walk in location. The location on 38 th ave has an enormous waiting line! I can only imagine what it will be like now. There are some things you just can't do on line . I'm going to look for an alternative institute to do business with in the future. It's a shame because I have been a customer for over 15 years and the personnel in the branch next to Publix was outstanding! Don't waste your time going there.

You come to get banking help. They move at snail pace before they finally acknowledge your…read morepresence. After they finally greet you, you're told to wait and have a seat..... 40 minutes wait. Just to get a simple request and an answer. Any who, friendly service. Just seem understaffed.

Very friendly and patient staff who spent as much time with me as I wanted. I assure you that I had…read moremany many questions for them! Best CD rates with generous and easy terms. Time will tell if they continue to earn this rating but so far so good.

Worst customer service EVER. Should have read the reviews before I even attempted to use them. not…read moreat all handicapped friendly. Refused to allow you to talk to a supervisor. Quite frankly representative i spoke with could have cared less if I took my money elsewhere.

I am forced to drop two stars, one for each "breach notice" that I have received as a bank member…read more The first one, hackers got used check faces. That's my address, routing, account number, and signature. That's pretty bad! I did not consider dropping the bank at that time, but yesterday I received another "breach notice" and the hackers now have my DOB, SSN, Name and phone number. I work very hard at keeping my personal data out of the hands of people who would victimize me online, and my bank has just given it away for free. Please fully expect a reply to this review that 1) The bank cares so deeply about me and my data, 2) The bank offered me a complimentary credit-watching service that I would never have needed had they protected their servers. I am a computer programmer, and I suspect that the IT wing of this bank is reactive and not proactive. So I will open another account somewhere else. I simply can't afford this bank. Probably there is a guy in a high-rise saying that he did everything he could to prevent the breach, and he didn't. He's not qualified. He has the job because of his uncle, or grandpa or whatever.

Rock star staff. App works great which is rare if you ask me. Always helpful and there for me when…read moreI have a question big or small.

We had such a pleasant initial visit to this branch! Tracey, the branch manager and Moe, her second…read morein command, were especially welcoming and helpful. We returned a few days later to meet with Chase and JPM experts and were very pleased with the level of service and courtesy extended to us. Thank you so much!

Chase is always so reliable it's such a relief! The staff is great at this location but Moe is the…read morebest. He was so patient and helpful solving many of my issues within minutes. Stress free banking is essential and they nailed it! Get this branch new computers, they deserve it!!!

What a great bank…read more The phone call to get my refinance started was easy. My agent Kim made sure I had on - line access and I was able to just upload everything they needed. The program they offer under low cost is great. If you don't plan on staying in your home more than 5 years it isn't worth adding 3 or 4 k to your loan. The closing costs are $295 bucks. Additionally if the Fed lowers interest again In a year or two I can relock for another 5 years for $295 bucks. The have conventional programs too. If your in the market for a loan check them out. I had to drive to St. Pete for closing because other branches arent open, but that's okay. Ps. They escrow taxes, and they don't escrow homeowners insurance, you just pay that once a year yourself. Don't let that scare you off.

My mother had a home equity loan with Third Federal. When she passed the loan was paid off through…read morethe sale of her condo. Third Federal still took out the payment through automatic withdrawal after the payoff and even though I brought the death certificate and the will showing I'm the Personal Representative on her estate, they refused to communicate with me about the refund needed. They were extremely rude at the St. Petersburg, Florida office and I would never do business with them in the future. I have found every other business I have dealt with following her passing to be very kind and sympathetic with regards to such business. But these people were mean. And on top of that they owe a refund to my Mom's estate.