Yelp does not have an option for the 4th Street location and the downtown location is supposedly…read moreclosing but this is the closest branch for a review. When I moved to St. Petersburg, I was looking for a bank that felt more local. After I doing some research on both banks and credit unions nearby I received a mailer from Fifth Third offering a cash-back promotion for new accounts, which piqued my interest. I opened an account with the help of Gillian Silbert, at their 4th Street branch shortly after it opened. The branch is super cute and feels more like a cozy coffee shop than a traditional bank. The staff is incredibly friendly and helpful, and they even make coffee while you wait! With a drive-thru ATM at this branch and multiple nearby locations, it's easy to access my banking needs. I appreciate that they don't charge any unusual fees, which was a relief compared to national chains. Overall, I'm really happy with my experience at this branch and would highly recommend it for its service, atmosphere, and convenience! Gillian Silbert was a delight, as are the others who work at this branch.

THIS REVIEW IS FOR THE NORTHEAST PARK LOCATION on 4TH ST N, which isn't showing on Yelp !!! I have…read morebeen a very satisfied long-time customer, both here and Illinois, but just experienced a one-of-a-kind disastrous and inexcusable and unforgiveable experience, that caused me much pain and suffering during the holiday travel season, and all because of the branch manager, and her, in my opinion, incompetence and unwillingness to take accountability and responsibility for her mistakes. And to top it off she, doesn't honor appointments or communication and follow through. The specific details are not important in this review, but I would caution any and all that deal with this institution, and their management in particular, to LET THE BUYER BEWARE, because you cannot trust what they are telling you, especially in person. I am a retired professional, who has had nothing but success with 5th3rd, but never again, thanks to the way I was mistreated and mislead throughout the ordeal ! Make sure you do your due diligence before deciding if this is the place for you !

I deposited $1,500 cash and they kept the $1,000 and only put $500 In my account. We went back with…read morethe police and the video skipped around at convenient times. The police said it would be too expensive for them to have enough data to show the real video. Every five seconds you would see one movement so they were able to only cut out ten minutes of video when I gave them the other $500. The teller conveniently didn't count out the $1,000 cash on video, and he just fanned it partially in his face and then walked away with it. I lost $1,000 cash and they spent most of the day doctoring the video, so by the time I brought the cops the manager appeared from the back with ultra doctored video. Sad, I hope they really needed the money for good reasons.

They are nice, are careful with your money... but SLOW! You…read morehave to come here with a lot of time to spare . Because they are cautious and they do a great job of checking all the boxes before the open account, take your checks open a business account, they probably have a lot less fraud than most other banks. Plus you get the added benefit that you're a member, which is a great way to be looking out for your money.

If your looking to open a bank account make sure to come to THIS bank and talk to KIT!!! He so…read morehelpful and helped my partner soooo much!!!! Thanks KIT!!!!

Armando is a polite and professional employee. He quickly helped and explained everything clearly…read more Thank you for the excellent service!

Ronny Hart went ABOVE AND BEYOND to help my family. My daughters are active duty soldiers and she…read moretook a lot of time and care to help with a complicated notary. I will definitely keep Wells Fargo Banking because of the amazing customer service. Way better than BOA.

We had such a pleasant initial visit to this branch! Tracey, the branch manager and Moe, her second…read morein command, were especially welcoming and helpful. We returned a few days later to meet with Chase and JPM experts and were very pleased with the level of service and courtesy extended to us. Thank you so much!

Chase is always so reliable it's such a relief! The staff is great at this location but Moe is the…read morebest. He was so patient and helpful solving many of my issues within minutes. Stress free banking is essential and they nailed it! Get this branch new computers, they deserve it!!!

Achieva credit union getsa one for having it's main building closed for so long, not even a…read moredrive-through, then they have the nerve to not open on time. their excuse for this unreliability is that they're in a meeting. Can you imagine any other business getting away with that? Oh go to Publix when they're supposed to open and have them tell you sorry go away. We are in a meeting. We don't open on time. Absolutely ridiculous POOR MANAGEMENT.

I was there to ask questions for my checking and savings account. First I couldn't understand the…read morewoman's thick accent and she started setting me up an account when I told her I was only there for information. The crazy accounts they have are so confusing and was not explained well. There's a savings account that you open for $1 but its not really an savings account you have to open another one? same for checking and she was talking so fast. Then saying its a credit union so I'd have fees to pay..forget it!

This is an absolute abomination of a credit union. They truly do not care about their "members"…read more Got a loan from them (not my choice) in 2020. I lost a job in that time and rather than truly work with me, they allow me to keep falling behind on my payments. I have racked up almost $500 in late fees and haven't been able to catch up. If you need to ship a payment, they want tons of paperwork and for a committee to decide your fate. Rather humiliating. When I had a previous loan with Nissan, they allowed you to take a skip a pay up to twice per year without penalty. If you do the paperwork and get "approved", you get to pay a $35 fee. As I said, I'm only a member because my loan got shopped to them. I suggest that if you have a choice, do not do it. Stay far away.

You should watch your banking rewards membership. I have been here for 15 years and suddenly my…read morecatalyst membership changes monthly. One day I have benefits, the next day I don't. How is anyone supposed to keep up with it to utilize the benefits if it changes every month. Apparently, I was a higher ranked member when I couldn't pay my bills and now that I do, I am a "general member", Complete bogus! I have heard of others having issues, but I always blew it off because I never really had issues.

Hey Trish, I don't think you do 'hear my concerns' because that lobby is still missing any kind of…read moreemergency contact information. I'm also not interested in endless emails that result in more of the same. This happened on November 3rd. Over two months ago!! All anyone tells me is that they've 'forwarded the information to the appropriate channels'. What if the next time this happens you get someone less tech savvy trapped in there? All you're proving with these responses is that process ranks higher than your customers.

I wasn't expecting this place to have a high rating, and I'm not surprised it's a 1 star. This bank…read moreis a joke that shows no professionalism and acts out of pettiness often. I'd take your money to anyone else before them

This was one of the last walk-in Bank of America banks in downtown St. Petersburg. I tried going in…read moretoday and it said temporarily closed!! HOGWASH Without prior warning or consideration for their customers, they closed this location leaving the thousands of customers in the downtown area, without a walk in location. The location on 38 th ave has an enormous waiting line! I can only imagine what it will be like now. There are some things you just can't do on line . I'm going to look for an alternative institute to do business with in the future. It's a shame because I have been a customer for over 15 years and the personnel in the branch next to Publix was outstanding! Don't waste your time going there.

You come to get banking help. They move at snail pace before they finally acknowledge your…read morepresence. After they finally greet you, you're told to wait and have a seat..... 40 minutes wait. Just to get a simple request and an answer. Any who, friendly service. Just seem understaffed.