Very amazing customer service like I will come back here every time best service ever they greeting me they asked me for help. I asked for help. Very nice people. read more

Fin & Feather - Very great area very beautiful - Outdoor Gear Near Me - Iowa City, Iowa

What a great store and equally great experience. Nathan in the bow shop literally spent hours with me, walking me through many aspects of shooting and types of equipment and got me completely set up with a new bow and all the fixings. Additionally, Leah, at the front desk, was amazingly helpful with my purchase in their customer loyalty program. She is truly an amazing person and great to work with. Other staff was very friendly and helpful with my 14 year-old son and his many questions about fishing and other equipment. Five stars is not enough for the job that these guys did! read more

Kurt was very helpful with not only helping us shop and look at bows but he assisted us in the shooting range and was educated in all areas of the store. read more

I was helped by a gentleman named Kurt (or perhaps spelled Curt) in the archery department. I have a bow from my family older than me. I wanted to update some parts on it after a few former teammates suggested I take it into a shop. I know very little but did purchase a sight from Fin and Feather a few years ago. Kurt recognized I installed the sight wrong, walked me through my technique and had me shoot a few arrows. After his adjustments I can't wait to get out to a longer range & do their techno hunts! This also made me realize that there are a lot of reviews out there that are probably lower due to people like me who may have attempted to arrange their equipment on their own. Give Kurt & his team a visit. 6/5 star. read more

I don't know about the other departments, but the fishing department is one of the best I've ever been to. Solid selection and always some good or insane deals. Joey is the best goes above and beyond every time, super knowledgeable and just a good dude. The bargain bins hold some serious gems. Go out of your way to go here you wont regret it. Also once again talk to joey he's the goat! read more

Service was excellent. I was getting my first real bow set up and they were patient and thoroughly explained everything they did.

My favorite outdoor store - great hiking products with a wide range of prices! This is always my go to place prior to a hiking trip. Also great place for any hunting, camping, fishing products. Customer service is attentive and readily available to answer any questions. read more

Wanted to get some new arrows and have them cut down. The salesman in the bow department told me the ones I had in my bow case we're good enough. Kid just didn't want to do any work. I've been buying hunting supplies there for twenty years and never had a problem until 11/16/23. Couldn't help with anything I was asking him. read more

Fin & Feather provides outstanding customer service and products. The prices are reasonable as well.

Came in to get climbing shoes and left with way more than that, Chase told the ins and outs of what I need to know about the shoes and tips and tricks for climbing, helping me expand my knowledge on it all. Really appreciated his help and loved what shoes I left with. If you hear this chase you the man! -kale read more

Came in for a gun trade on a Saturday. Agreed to a mutually beneficial trade then set off to get a handgun permit. Came in three days later, permit in hand, and requested the gun I had put on hold. I was then laughed at by a portly fellow when I told him the agreed upon trade price. Another employee confirmed I had indeed agreed on a trade. Portly fellow offered me $100 less. Disgusted by my experience and will encourage friends and family to shop elsewhere. EDIT: Rodger the owner apologized for the experience and I couldn't be happier about his handling of the situation. Faith restored. read more

Ive been an infrequent customer for 25-30 years. I have no complaints & like about many parts of the store. But the Fire Arm section especially as of late has a way of making you feel un-welcome if you don't have that right look. More then once Ive been standing at the counter when a sales person finishes helping another customer then with out even acknowledging I'm there walk off.. Ive owned hundreds of guns over the years but have bought my last one from F&F. read more

I was not planning to leave this review but after the blatant disrespect i received today I really wanted to look out for everyone in the Firearm community. While I am sure other departments of Fin and Feather are run fine they have hands down the WORST customer service in their Hunting Department. Today I had a conflict with the gun smith where he admitted he was having a bad day and that is why he was so rude to me over the phone and I genuinely appreciated that he admitted that and shook his hand. The manager "Clint" (who I had also had a conflict with on another ocassion because he was in a "bad mood" that day)then proceeded to approach me and almost provoke me trying to get a rise out of me by rehashing the situation and sticking up for the gun smith who was completely out of line to a customer over the phone. I was furious and this Clint character is supposedly the Hunting Manager. What an absolute joke, the guy needs to realize that is not how you communicate with people in society let alone in the business of customer service. If you plan to be interested in anything firearms related my best advice is to avoid this "Manager" and the Fin and Feather Hunting department all together. read more

Great store for your outdoor needs. Skip Scheels and come here for some customer service.

Went in yesterday to pick up my handguns that were delivered. Gun transfer went up to $50 per gun. Almost a $20 increase from a few months ago. The really odd thing was this. If the gun was deemed defective prior to doing the transfer they STILL charge you $50 dollars plus shipping and insurance. Here's why this is poor customer service, companies that do ship a defective gun will ALWAYS pay shipping and insurance back to them. Not sure why Fin & Feather thinks it's ok to stiff the customer but I won't do another transfer there again. read more

Its no Scheels, but its probably just as good and the employees are nicer and more helpful. This store has various types of outdoor clothing, tools, accessories etc. The people know a lot about their merchandise and always appear more than happy to help out a customer. read more

Fin & Feather - Outdoor Gear Near Me - Iowa City, Iowa

I asked an employee for help and he didn't even bother to look up or let me finish my question before he said that they didn't have what I was looking for. I saw what I needed I just didn't know what product to get and this dude tells me they don't have any???? I used to love this place but I'll be taking my business literally anywhere else. Anywhere else would have listened and been respectful unlike the Fin and Feather employee. read more

If Costco had a Outdoor Sporting Goods store, this would be it. Being a city-dweller my whole life I had never seen anything like this, and the walls were papered with photos of beaming patrons holding up four foot long prehistoric dinosaur fish called "Gar" they've caught that just made the whole place seem, well, otherworldly. If I ever go on Safari, I'm stopping by here first. read more

I just returned home from one of the worst examples of unprofessional management styles I have ever encountered anywhere, I never expected it to be at the Iowa City, IA Fin & Feather. The recently hired manager Kathy Panek treated me in a very disrespectful and condescending manner by strongly implying that I was being less than honest concerning the transaction between her and myself at the customer service counter. Before encountering this condescending sorry excuse for a manager, I have always been treated kind and courteously at the Iowa City, IA Fin & Feather. I told Kathy Panek that she clearly does not have what it takes to be an effective and efficient manager and that she should resign. She became furious and lost what little bit of composure she could no-longer fake and demanded that I leave "HER" store. I was under the impression that Brian Mildenstein was the owner of the Iowa City, IA Fin & Feather. I have been a loyal satisfied customer of Fin & Feather for many of the 60 years of my life Mr. Mildenstein. You and I both know that I am not the first one of your loyal customers to be treated in a disrespectful condescending manner by this failed attempt at hiring what must have appeared to be a qualified manager, you didn't know how cunningly you were deceived or clearly you would not have entrusted Kathy Panek with the integrity and reputation of YOUR store. I trust you will do the right thing by replacing Kathy Panek A.S.A.P. because many of your loyal customers that have been treated this way by her, including myself will not set foot back in your store until the kind courteous atmosphere that we have come to love and expect returns. read more

Nice store with nice selection. Higher end camping stuff and knowledgeable staff. They have a used gear sale/swap twice a year that is fun! Nice locally owned store. read more

This place is exactly the reason you need to support local shops! The staff was so helpful and gave us the best deal for our gear! We showed up 10 minutes before they closed and they still made sure we where taken care of. Great selection of gear and super awesome staff! read more

a sigh of relief swooshes thru me like a recently melted creek on a mountainside in the march midday sun... people who know things about the things i wanna know about. not a huge selection- but enough to get an idea that you are heading due east (which- i'm assuming would be the proper direction you want to head?) i see hiking boots, a one man tent and lots of fresh air funds heading my way. read more

I'll try not to rant about an experience I had here the other day. I've been shopping at F&F for about 6 months and I feel that the staff is their strongest area. I traded in a firearm for a very good price and bought another off their shelf which was more expensive. So I ended up paying in some cash and saved customer points for the new gun. After leaving the store, I was called back and told that paperwork was messed up for my purchase. To make a long story short, a lady who appeared to be a manager simultaneously berated a cashier for messing up my purchase (he did it correctly) and spent twenty minutes doing a simple math equation. I thought calling me back to the store only to find out my time was wasted might entail reimbursement of the points I'd saved up (it has no value until I spend it there, anyway), but it only resulted in a hurried apology. Long story short: staff is awesome, management is terrible. read more

Could spend a lot of money here. Has a good selection of all outdoor equipment and had the reloading equipment that I couldn't find anywhere else. Great selection of ammo as well. Carries, in my opinion, more high end clothes and equipment. Will definitely be a regular here. read more

A great locally owned business who employee people with a great knowledge of what they sell. Fishing, Hunting, camping, Climbing and the like. read more

I've been here quite a bit, and honestly only have good things to say about these guys. I've bought a bear bow, browning shotgun, tons of ammo, arrows and broad heads, all well priced. They recently re did their indoor archery range, and it's really nice. Every there is always super helpful and nice. I would definitely recommend them. read more

these guys offer a variety of outdoor sports gear, from camping to skiing....although it takes its namesake from fishing and hunting if you're into that kind of stuff. most of the items would seem expensive but you can find a few deals if the time is right and you look hard enough. they also rent out cross country skis. i know every time i'm there, i get the itch to get active outside. read more

The people here really know what they are doing. The friendly staff can help you with all your outdoor needs from hunting and fishing to camping and hiking and clothing. I have been to many outdoor stores throughout the country and rarely do I get the fin and feather experience especially in the midwest. read more

They're expensive, and that's really the only bad thing I can think about this place. Their staff is very helpful and attentive and will answer your questions. One guy even let me shoot a bow. Awesome. read more