Absolutely the worst doctors office I have ever visited and I never even got to see a doctor…read more My appointment was at 4:30 p.m. I was going to be a new patient so I like to be at my appointment at least 20 minutes early for check in. The address on the appointment card I received was different then the address through Google so at 4:00 I called to confirm the address I needed to go to. The receptionist asked my name and confirmed I had an appointment at 4:30 and told me to go to the 600 Tiffany Blv address. I said "are you sure because the appointment card states 3208 Sunset Avenue "? She said "yes, go straight to Tiffany Blv". I get to Tiffany Blv at 4:15 p.m., go up to the office and it's locked. I knock and ring the door bell for 7 minutes. Finally a woman walks up to the office, unlocks it and tells me there are no more appointments for today. I said "I already HAVE an appointment for 4:30 and I even called to confirm less than 20 minutes ago". She looks me up in the system and says I was supposed to go to Sunset Avenue and said she would call over there and let them know I was on my way. I got to Sunset Avenue at 4:36 p.m. They check me in, which they didn't even know how to properly do that. They asked if I had a copay and didn't know how to check to see if I did. They charged me a copay and then told me to sit. Finally someone brought me forms to sign. At this point I was the only one in the waiting room since I entered. About 30 minutes later a woman came out of the back office and sat in the waiting room. We both sat there until 6:30. She finally got up and left after saying "omg the bus is here! I have to go"! Not once did they acknowledge me sitting there for the 2 hours I was in the waiting room. After I hit the 2 hour mark of waiting without anyone speaking a word to me, I went up to the window, requested a refund of copay and they shredded everything I signed including my drivers license. They didn't apologize once, and immediately got an attitude when I asked for the refund and stated I was leaving. Never in my 34 years of life have I experienced a doctors office that operates under such incompetence. And they advertise a large portion of their services is geared towards mental health, which is why I chose them. I haven't been to the doctors once in over 5 years. It took me months to get the courage to make this appointment after having a personal conversation with Lilly Appleberry at a COVID vaccine clinic back in May. I enjoyed the conversation and loved her bed side manner but there is NO way I can go through this type of un-organization and blatant disrespect for a client by the front staff. I am now parked having a complete mental breakdown and I can only hope I can find the courage again to seek another doctors appointment from a different practice in the near future...

From the owner: At New Beginning Family Services, your well-being matters. This resource center is passionate about…read moreproviding patients with professional, non-judgmental family services. Founded in 2017, they care for families throughout Rocky Mount, NC, and are here for you, too. Seeking help for mental health and drug addiction issues can be daunting. The specialists and counselors at this resource center are dedicated to making sure your journey to a new beginning is as comfortable and constructive as possible. They also provide primary care services, such as physicals, employer drug screenings, and immunizations. Work with professionals who have your best interests at heart. Call New Beginning Family Services today at (252) 266-3164 or contact them online to get the help you need.