I've ordered flowers from here about five times. Each time the recipient is thrilled with what they…read morereceive! Excellent customer service as well. Would definitely recommend.

I am extremely disappointed with the bouquet I received compared to what was advertised online…read more The arrangement shown on the website was full, lush, and balanced, with a wide variety of flowers and plenty of blooms throughout the arrangement. What I received looked sparse, uneven, and significantly smaller. Several of the flowers pictured in the advertisement were either missing entirely or replaced, and there was far more greenery than actual flowers. The overall arrangement lacked the fullness and visual impact that I paid for. To make matters worse, many of the flowers arrived already fully bloomed and past their prime. Instead of receiving fresh flowers that would last several days, they looked like they were already nearing the end of their lifespan. I honestly don't expect this bouquet to last more than a day or two. I understand that substitutions can sometimes be necessary, but substitutions should still maintain the overall appearance, size, quality, and value of the arrangement that was ordered. Unfortunately, this bouquet does not come close to matching the advertised product. For the price paid, $100, I expected something much closer to the photo on the website. This felt misleading and disappointing, especially since the flowers were intended as a birthday gift. I would not order this arrangement again and hope the florist does a better job ensuring customers receive something that reflects what is being advertised. When I reached out with concerns and provided photos, I was told the arrangement was "exactly like the original picture," and that my photo was just a side angle. Even after explaining the differences, I was refused any resolution. Eventually, I was told they would only issue a refund if the flowers were picked up and taken back. Since the arrangement was already delivered as a birthday gift and displayed in my manager's office, I was then told that if I refused pickup, I would be charged the full original price again. This put me in an extremely uncomfortable position of either asking my manager to return a gifted arrangement or losing my money entirely. Overall, the product delivered did not match what was advertised, and the customer service experience made the situation even more frustrating. I would not recommend ordering from this florist based on my experience

Beautiful orchid corsage made for my son's homecoming…read more Owner is really kind, helpful and professional. I am so happy I found her and will use Silvia's floral design again and again.

I had a perfect experience with sylvia. I met her via telephone, and she was immediately responsive…read moreand was able to deliver flowers for me the very next day the arrangement she did was perfect and was delivered. One time. She did a beautiful professional job definitely would use her again.

Beautiful flowers. Arrangement came on time and were very fresh. Lasted me a long time.read more

My sister order me a flower arrangement Flowers By Liz delivered them to me 3 days after my…read morebirthday, and they told my sister Blame this late delivery on us. Flowers was not fresh poor looking, not arrange professionally. Poor service, POOR FLOWERS QUALITY. DONT WASTE YOUR MONEY!!!!!!!!

Sending flowers to a friend for her birthday. I'm out of state so wanted to make sure the bouquet…read morewas a knockout. Byrum's catered beautifully to my color request - the purples and the reds they chose worked perfectly with the dress she wore for her birthday. Plus, for the price, it was quite an impressive display!

I placed three different orders to be delivered to three different individuals on the same day and…read moreintercepted them myself. I would have given five stars on day one. Unfortunately, one of the deliveries had three Hydrangea (her favorite) and two shriveled up in less than three days! They got fresh clean water each day. Never experienced that before and was disappointed.

Easy to do business with and the product / arrangement was top notch! My wife loved it, which is…read morealways a huge plus!!!

My aunt's 90th birthday bouquet is absolutely beautiful. Always a bit nervous about ordering…read moreflowers 2000 miles away, but I shouldn't have been. Very pleased and I highly recommend this flower shop for your needs. John

Great people! They do beautiful work and truly care about the service they are providing! Beautiful…read moreselection of flowers and great pricing! From a small arrangement to wedding everything is always beautiful!

Perfect. An elegant arrangement, well received. and helpfully delivered within unusual needs…read more Well Done! 5 stars!

This is not your momma's florist. Willow delivers fresh, full, crowded, unique arrangements to die…read morefor! These are the kind of creations you drool over in fancy bridal magazines and such. Worth EVERY penny. I first saw their arrangements at--of all places--a funeral, and the creation I saw was unbelievably gorgeous. There were numerous other lovely arrangements there from other area florists, but they were your typical thing. Willow's arrangement stood out like a lovely thumb. I used Willow for the first time yesterday, and I'm so glad I did! My friend was really down-in-the-dumps, and I decided she needed a pick-me-up. This would be a good excuse to try Willow. I spoke with Tricia and told her the situation. With a creative florist like this one, I like to give them creative free rein, so I told her I wanted something cheerful and colorful, using whatever is really fresh today. She started listing the lovely selections of hydrangeas and roses and such, which all sounded great. I was pleasantly surprised when Tricia said she could deliver my arrangement this afternoon, especially considering it was about 10:30 AM, and the delivery address was way up in northeast Charlotte--a little on the border of their delivery range. Well, long story short . . . My friend received her arrangement at about 4pm that same day, and was just head-over-heels in love with them. She said all of her co-workers were insanely jealous, which is always a nice bonus. I spent $75. Was that more than I might have spent at a "typical" florist? Maybe. But I've spent 5 times that much on a single arrangement, and this $75 one was the most beautiful I've ever had the joy of giving. My one regret? That she wasn't around for my wedding 19 years ago.

Beware of lack of communication and this business not following the signed contract. The contract…read moresays flower substitutions are allowed, but inside the discussed color scheme (defined in our contract as burgundy and white). However, when I arrived to our wedding reception for nearly 200 people, yellow roses were everywhere and the planned burgundy dahlias were nowhere to be seen. My corsage barely had any burgundy in it. We had to have our cake tinted a soft color in order for the delicate handiwork to be seen, so we chose a mint green - the cake would have not looked green if it had white and burgundy flowers on it as planned. However, with bright yellow flowers on it, the cake LOOKED very green, and the yellow/green combo looked like vomit/sickly. There were some burgundy flowers on the cake - but they were very sharp and pointy flowers (not at all like the soft burgundy dahlias we had discussed) which contrasted sharply and awkwardly with the delicate pattern of the cake. Attached is a picture of what the cake was supposed to look like (modeled after) - it looks delicate and NOT green. Also attached with this review is the actual cake - with the yellow roses making it look very green and the "murder me" (as I call them) burgundy flowers - too sharp to go with the delicate pattern on the cake. I was so uncomfortable and upset (and shocked) when I arrived to our party, which can never be refunded or made up for. I texted Aubrey and asked what happened (during our dinner at the party) she did apologize and said the dahlias died recently in a frost. I have no idea why she didn't take the simple and professional step to contact me beforehand and discuss options. I would have never chosen yellow roses - especially around the cake. White ANYTHING would have been better. To boot, when I pressed her for a partial refund, she hesitantly offered to mail me a check for $50. That is precisely 2.5% of the entire bill, which was $2,000. I would have expected at least 25-30% refund. I refused the check, not even worth it. How disappointing and sad to arrive at such a huge party and feel so confused and disgusted because you don't recognize that it's anything you planned - and paid thousands of dollars for. And to know that all your family and friends have to see what you didn't want to show them.

Great flower shop. As a dude I dont care about flowers, but I wanted to get something for my girl…read more I told the lady what it was for and how much I wanted to spend, and she made a big thing of flowers right then and there. My girl loved it, so it seems like it was pretty good.