This review, for obvious reasons, will only affect a small percentage of Yelp readers, but for them, here it goes. According to state law, when you're applying for your medical certification, you must pick a dispensary first. Unless it's word of mouth, you're going in blind. Fine Fettle was recommended by my medical provider, in which she said that patients had nothing but good things to say. First off, dealing with any part of the state is not the easiest thing to do. The people here went beyond the call to help out with a snafu in my application, ( which was the state's fault, but they wouldn't admit). The following was pre- COVID: After my certification was issued, I went there and was pleasantly greeted by staff members. I was taken into a consolation room, and was educated in the purchase of products. Next we went into the sales floor. Very easy on the eyes type layout. Due to federal regs , you have to purchase with cash. No problem, there's an ATM on the floor. Product selection is fantastic. THC and CBD levels and any info is available. Just a footnote, due to state law (again) product is not sold by its street name, as other states do. Go to the site called terpstreet, which is just for Connecticut, and all the info about that strain is there. The people here are so friendly and helpful, and I've never had a bad experience whatsoever. Now for COVID, it's mandatory that you either order online, or by phone. Doing it online is so easy, that I'll probably keep doing it after COVID precautions are lifted. So in a nutshell, if you're new and need a dispensary, or not fully satisfied with your current one, you're making a good choice selecting Fine Fettle. read more

For the second time I've been there I had a pre-order waited in the pre-order line and then watched as all the customer service representative took all the walk-ins that came in after me before me today I finally asked about the rotation and was lied to by the manager I will never go here again read more

Excellent knowledgeable staff. Fair pricing with variety of products available new added items frequently

terrible customer service, the lines are meaningless and the cashiers do not pay attention to order they take walk ins before preorders then lie about having a manager on site. this happened twice and I will never go back, only gave 1 star because you can't leave zero read more

They're (usually) quick, easy and so long as you can read and follow simple directions, you'll be just fine. Just a heads up for those of us who walk, parking lot is not walkable, no sidewalk or crosswalk but that's the town, not fine fettle. Don't come trying to get your stuff before your 'it's ready' text/email. You're just going to waste everyone's time and you're not going to get it sooner! Follow the rules and be kind to those who are trying to help you. read more

Very friendly staff, especially Angie!!: she really knows what she's talking about- takes the time to help you pick out the perfect strain. Pre-ordering is great especially if you are on a schedule but walking in is also fast most of the days! read more

Great store! All the employees are so kind and knowledgeable. I've gotten some great advice from them. Definitely check it out!

This used to be my absolute favorite dispensary, for years! As of the last 6 months it has become a chore to come here. The ONLY reason I even entertained this circus for so long; was because of the convenience of location and vicinity to my job. What is the point of a pre order if you are going to be inside no less than 20 mins minimum???? Not to mention if you are rec FORGET IT, as they take all med customers first regardless of a preorder. I expressed my frustrations more than a few times VERY NICELY to different people over the last month. Today, I was told that in order for me to use my $10 off( that btw takes FOREVER to accrue since the new point system, so a lot of $$$ already spent) that I had to now PURCHASE a lighter as I ordered gummy's for $10 bringing my total to $11 and change. Having read the disclosures and seeing NOWHERE does it say anything about this, I only brought $2 inside, so you guys still need to squeeze me for another $1 because the computer doesn't want to look like it's giving something away for free?? ITS NOT, as I am paying the $2 difference ALREADY!!! After waiting the 15 -20 mins as usual, I was told at the counter I could not use the $10 because of this little loophole. As someone who is there almost everyday and SPENDS hundreds of dollars here, you can't waive the $1 as you've already wasted 15 mins of my time and I don't have anymore time to now go out to my car and re enter, not to mention how absolutely ABSURD this is. I Will never go back. As someone who has never written a bad review in their life, they really pushed it too far and I will be telling everyone I know to absolutely stay away, and I know a lot of people! What a shame. Get new management, whoever runs this place is a clown read more

This is very disappointing to have to write about. I found out yesterday a little before 4 o'clock that the Willimantic Fine Fettle was closing down for the day. Reason being is they didn't have a pharmacist on site because that one wasn't coming in and another one is pregnant and couldn't cover for her. I find this to be ridiculous to say the least, and put the total blame on the manager. A manager should have a contingency for a contingency on top of that contingency. By no means should be in the hands of a manager to close the place down because he didn't do his job. This is definitely a fireable offense and I hope it's looked upon that way. Secondly the same guy is losing staff because of the way he treats people and it should not be that way, especially when you're losing people with impeccable work records. I understand there's more people leaving on the horizon so we better hold on. It's going to be a rough ride ahead until he's gone and they get someone competent in there and get the people they lost back at the position that they love. read more

Open for medical and retail sales. Helpful staff, very professional. Facility clean and inviting.Would go again.

I Just left the Willimantic store and I can't say enough about the experience. The girl that welcomed me outside was wonderful, another girl inside behind the glass was super cool and the cat I actually bought my gummies from was just perfect. We spoke about our shared love of Beagles and he was extremely cool and helpful. I had no idea this dispensary was only ten miles from home. I'll be going back soon abd often. Wonderful experience!!! Thanks FF Willimantic!!! read more

Every time I go there I have a problem. I made a pre order and I made it a little later Because I couldn't foreshadow anything may have happening to make it a little later so I asked him if I could change it to a 1/2 hour earlier he said no I asked why he said because which is not an acceptable answer when you work in customer service but they don't give a fuck. They clearly don't give a shit and they could have accommodated me but they didn't because they don't give a shit. Id recommend anywhere else! read more

Great staff and prices! Always friendly and willing to help. Convenient hours and usually a quick process.

This place sucks - the woman made rude comments about my appearance. I wear wigs because I have alopecia and she said a rude wig comment. The people inside are also kind of rough- I wouldn't go here. read more

For the most part I've been alright with staff there friendly ask how I'm doing but today 2/19/24 about 25 minutes before closing time I walk up to the door and the dude working at front is scan was just plain rude seen me walking up didn't open the door until I tried to open it ask me if I'm picking up or just walking in and I didn't have a problem with but he just looks at me and says well hurry up and be quick let it be know that guy can actually kiss my gooch idk his name but he was just honestly rude and I don't think he should do I'd scan infront cause when has it really taken a customer 25 mins to order I was out in 5 made me not want to shop there but I'm not letting one bad apple ruin my experience read more

I'm writing today about the non difference between the whole flower I just purchased on the 15th of April and the second cut I bought on the 4th of April. Actually the second cut buds were bigger than the whole flower, really. See attached photos. I always thought that the whole flower larger buds were supposed to be bigger. I guess I should go back to school to learn this new way of measuring. read more

Fine Fettle Dispensary - Willimantic - Second cut bud - Cannabis Clinics Near Me - Willimantic, Connecticut

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Fine Fettle lies about their hours and is smug and dismissive if you arrive near the end of their business hours. As a regular who visits 3+ times per week, I was rudely denied entry DURING business hours after driving through dangerous conditions to get there. As someone with a severe chronic illness that causes awful pain, I can't express how heartless, nasty, and self-serving Fine Fettle's treatment of me was today. When I walk in the door at FF people know me by name, that's how regularly I'm there. I will never spend a dime here again. read more

What can I say fine fettle in willimantic is by far the best place to get all your dispensary needs everyone is so nice and helpful my second home just to name a few David Hannah Miles you guys rock and the rest of the fine fettle family thank you for all you do always going over and beyond fine fettle willimantic is the best!!! read more

Staff is friendly and knowledgeable. The Betty's are the bomb and so are the seltzers! I drove 45 minutes three times just to go to this dispensary! read more

I was there at these particular location for the first time a couple of weeks ago. picked up some product took it home and open opening it and realized that essentially what's in the jar was all dust it almost looked like it was the left over after a grinding session for the day. I don't know, I'm thinking change the setting on the grinder or tell the person doing it grinding not to get too happy with the grinding because essentially I picked up dust and again it just looked like it was just the leftovers after an end of the day grinding session. It didn't look like good quality product. read more

Fine Fettle Dispensary - Willimantic - Cannabis Clinics Near Me - Willimantic, Connecticut

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Honestly is the second time I buy from them I got 2 vapes they not cheap like 95 $ after taxes ain't cheap 1 vape anyway I got it I been using it for 3 days I smoke and is just don't feel the affect or don't even can get high from it honestly I'll just going back to my past dispensary wanted to try this one but feels I waste it $ read more

This dispensary is the absolute best. There are so many good things to say about this place. They have a huge selection of product. The staff is very friendly and willing to help answer any of your questions. The facility is clean and secure. I would highly recommend this dispensary!! read more