Love the products and customer service Bret is great at customer service and very nice personread more

Why advertise you carry wide width shoes if you don't! The staff here are very rude to customers…read more They are more interested in their phones.

The service we received for my 88 year old mother from Montinique was 5 star. She took the time to…read moremake sure the fit was right and was thoughtful and caring enough to get down and help mom get shoes on and off; and struggle with those silly "try on" socks/hose. Bottom line... what ever you are paying her... is not enough. Above and beyond is her goal. Care and patience is her method. She was amazing. And, the shoe prices were fair and made buying shoes mom really didn't want to have to buy... affordable. We bought an extra pair we hadn't planned to buy. Thank you.

This store is always pretty clean. The sales reps aren't to pushy and the sizes are pretty stocked…read morefor the most part.

What they printed on the shirt back is same as a banner that had our logo on the banner along with…read morethe text. Who would print something on the back of a shirt that makes no sense? If only I had been emailed a proof before they went to print. It was supposed to say AUTO HAIL SOLUTIONS I had to eat the cost of the shirts and the printing cost.

I get so many things here. T-shirts made, hats mongrammed....too much to list really!read more

Bought stellar weapon from Jays Guns booth at a PCB gun show. The weapon mechanical failed on the…read more2nd time shoot. I called Jays about warranty and they asked me to drive 30 mins to look at the weapon. Once I arrived, I was instructed to go to the manufacturer's site and make a claim and mail it in myself. Now why couldn't that have been explained over the phone, saving me an hour of drive time and wear?

Range has been closed for almost 2 years…read more They won't you pay for proper ventilation/inspections/certifications and insurance coverage like other shooting ranges? Jay's Guns don't understand a range is what drives customers to your business. Get back to shooting. Open the range.

The store's inventory is slim... lots of empty spots on shelves. The crew there is very friendly &…read morehelpful, but they can't sell something they don't have. The online store has great inventory & good prices, but they should be ashamed of their customer service. Real people are not available (only the chatbot). The chatbot can connect you to a real person (via chat only) but the real people don't work weekends, and they only "open a ticket" for your issue. Nobody ever got back to me about the ticket I opened. I was ignored. I placed an order online of around $5k, and a significant portion of that order arrived incorrect - missing parts where it says the part was delivered - double counting/delivery (& double charging) of other items - item descriptions that are misleading (chairs that claim to ship with mounting hardware but arrive with nothing). The online store also made a big mistake with my bank causing about $1900.00 of my money to be held by W.M. for 6 days after the order was cancelled. If I had a good alternative to W.M. with as large an inventory, I would not use W.M. at all. But I don't have another good option that I know of (yet), so I'm stuck with W.M. for now. I guess they know that, and that's probably why they don't care about good customer service.

As a life-long boater, I've patronized several West Marine locations from coast to coast over the…read morepast 30+ years. The offerings and pricing are all pretty consistent, but some stores excel in the critical areas of cleanliness and customer service. After shopping the Panama City store several times over the past half dozen years or so, I'm confident that this one is above average for the chain. The store is always clean and well merchandised. The staff are visible, knowledgeable and most importantly, helpful. If you're a boater, you'll eventually need something from West Marine. They've got it all, from boat and trailer parts, electronics, safety gear, cleaning supplies, fishing gear, shoes and apparel, etc. I wish the prices were a bit more competitive, but that's boating!

My daughter loves the clothes here. Her favorite is a dolphin shirt that changes colors in the sun!…read moreThey have rings and glasses and necklaces that also change color in the sun.