I called and the person who answered was not friendly or helpful. They made me feel like I was a…read morebother and like they didn't want to be there. Usually people in healthcare are compassionate and caring.

They keep patients clean and seem very caring They also keep family updated on progress of the…read morepatient

You will not find a finer institution to care and rehabilitate yourself or loved one. There is…read morealmost as one-to- one relationship between therapists/medical staff and patients. You will find consummate professionals who assume responsibilities with pride and passion. I have personally been the recipient of their program twice and found even more to my liking the second time around. If you lucky enough to have David,Vicky, Lauren, Susan, Mary or Billy as your therapist - you'll find none better, It is intensive, but you derive as much progress as you're will to put in. As they achieve their mission- so will you on your journey to better health. Mark S.

Apparently when you give birth at Baptist Hospital and your child is in the NICU it is standard…read morepractice to send them to physical therapy here. My child really had no reason to be in the NICU other than precautionary measures while waiting 3 days for some test results. So, you can imagine my surprise when I received the phone call that his NICU doctor (who we didn't care for) ordered he start therapy here immediately. The reasoning was that he was preterm (he was a week early by induction) and had muscle weakness (at a month old he is already holding his own head up). Though I was not a happy camper that I even had to come to this appointment, I will be fair and not take it out on them in this review. If we were reviewing my NICU doctor, we'd be here all day long and then some, but I digress. This is a really nice facility, and though I only saw the pediatrics area, there were quite a few different types of therapy areas you could attend here. The admissions department was pretty efficient, albeit very tiny and narrow. These are things you don't notice till you are a mother toting a child in a large stroller. I was in and out, waiting in the pediatrics area in no time. The physical therapist we had was an absolute sweetheart. Very patient with my son who wanted nothing to do with anything she was doing, and who of course needed to eat and be changed as soon as the appointment started. She assured me after everything was said and done that my son is just fine and has no business in physical therapy- which is what we as well as his pediatrician thought all along. She also gave me the option of canceling the remaining years worth of appointments the aforementioned NICU doctor ordered. Good times. This is a great facility should you find yourself in need of physical therapy. However, I'd be lying if I said I wasn't glad I won't be returning here in the foreseeable future.

Dr. Schnapp is the BEST DR. He's brilliant, compassionate, empathetic. I leave appointments with…read morehim feeling motivated and encouraged. additionally, his MA, Sarah is absolutely delightful, organized, sweet, and wonderful at her job. Dr. Schnaap's RN , Bonnie, obviously loves her patients. She works diligently so that her clients receive everything needed. I love her and Sarah. I leave appointments with Dr. Schnapp, Sarah, and Bonnie feeling really happy. I'm also post COVID with long COVID. Dr. Schnapp was amazing at diagnosing how the COVID affected me. Of course, his treatment was spot on. He's actually fun to have a visit with him. I recommend the clinic. Everyone respects my dignity except 1 person. I'm 71 years old. I have chronic pain. I leave appointments with Dr. Schnapp feeling on top of the world. Appointments with the NP, not so. however, Everyone else is marvelous. Dr. Schnapp saved my life. If only we could clone him.

What could improve? Literally everything. Type of care, care quality, office experience,…read moreknowledge of their patients' conditions, listening to their patience.... I could go on all day long. Patient care and satisfaction is at the bottom of their priority list. I am going out of my way to find every outlet to include my review. This clinic may have been great at one time, but it is no longer. If you would like a more detailed review, please look at the Google review. This place should not be in business.

The health nurses are first rate. Arielle does her treatments with love and care. My mother leg…read morewounds have been healed as a result of the great care.

My experience with this company has been the pits. My 89 year old mother was in the hospital for a…read moreweek. When she came home we were supposed to get visits from personal care plus physical therapy. The physical therapy has gone pretty well but personal care has been awful. It took two weeks to get them out here at all which is a problem on every level, partly because Medicare is only going to cover a 6-8 week window. When the woman arrived here today she had manners worse than a DMV worker. She's barking orders and I can't even understand her pronunciation of her own name. I'm pretty sure we're just going to forego any more visits. My mother doesn't need the aggravation and she's almost up and around at this point. Give these people a WIDE berth!

Grace Healthcare is a House of Horrors. My father was placed there after a minor medical situation…read moreand after several weeks was transferred to a hospital and then died. The care, or lack thereof, received at Grace was horrendous. Incompetence was the order of the day and even Donni Dubert, the Director, agreed they didn't have adequate staff. I lived out of town and traveled frequently to Memphis while my father was there. On several occasions I brought to their attention that he had bed sores and they went weeks without treatment. For example, we found a bed sore on his heel that wasn't dressed and in direct contact with the sheets on several occasions. The facility uses a wound care specialist that the staff described as "too slow". Too slow as in never showing up. Each time I showed up my father hadn't been shaved (for days) or bathed and on several occasions had been left on the bed pan and had to yell for several minutes to get people's attention. His toenails grew very long and I was told they required a podiatrist to trim. I discussed with the Dr. and head of nursing Julie Atkeison and both said they would schedule. It never happened. I had long conversations about his care with Donni Dubert to no avail. For several days we tried to simply get a catheter replaced because the urine was cloudy and clumpy we were told there could be an infection. I found the urine bag so heavy on several occasions that it couldn't be hung. The office staff who was supposed to assist with medical forms was equally incompetent. Bottom line--do not let your loved ones be subjected to the uncaring and incompetent staff of Grace. Elderly people can go downhill quickly when they could, otherwise, recover. This place may only serve to accelerate the process of death of your loved one.

This was my first visit at this facility. I went here after my knee surgery in March 2016. I was…read moretreated nice, by everyone, except one lady Employee , who was Black. The food quality seemed to be good. When it rains, water comes in the building. This has been going on for years, I was told.. Patients had to be moved. At night, it was hard getting them to answer, or get them to give you pain medicine, or anything. I had to walk to the Nurses station, on more than one occasion. My bed was never made up. One of the lady's would leave sheets and towels. Bad service and treatment. I think this water , coming in the bldg , is a health issue. Will not go back there.

Fantastic physician, caring staff, great experience! Will recommend to my family & friends.read more