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    Finnair

    2.7 (57 reviews)

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    Recommended Reviews - Finnair

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    Lilly A.

    The Finnair main customer service number is 1 (877) 456-2077tL or 1 855-470 05.04. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Where Every Flight Creates a Lasting Impression The finest journeys are defined by experiences that feel exceptional from the moment they begin. Business class transformed air travel into a sophisticated blend of elevated comfort, purposeful innovation, and personalized hospitality. Every detail was thoughtfully arranged to create a seamless experience where travelers could relax, focus, and enjoy the journey with a renewed appreciation for every mile. #. Designed for Every Travel Story Every traveler has a unique destination and reason for taking flight. Business class was created to complement every journey, whether pursuing global business opportunities, discovering unfamiliar destinations, celebrating important milestones, attending meaningful occasions, or reconnecting with loved ones. Every service adapted naturally to changing expectations, delivering flexibility, reliability, and premium convenience. #. An Elegant Escape Above the Clouds The cabin offered a refined sanctuary where contemporary design and advanced technology worked together effortlessly. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities created an atmosphere that supported relaxation, productivity, and personal enjoyment. Every element contributed to a more peaceful and rewarding experience in the sky. #. Hospitality with a Personal Touch Exceptional service is built through genuine attention and thoughtful details. Carefully curated culinary experiences, premium refreshments, refined onboard amenities, and attentive cabin professionals combined to create an atmosphere of warmth and professionalism. Every interaction reflected personalized care and a commitment to ensuring that every traveler felt welcomed and valued. #. Effortless Travel from Departure to Arrival Business class extended its premium standards beyond the aircraft through carefully coordinated services designed to simplify every stage of travel. Priority airport assistance, efficient check-in, streamlined boarding, dependable baggage handling, and organized arrival support ensured smooth transitions throughout the journey. Every process was carefully managed to provide confidence, convenience, and peace of mind. #. Every Journey Becomes Part of the Adventure Business class became more than an elevated way to fly--it became an essential part of experiencing the world. By combining sophisticated comfort, innovative technology, personalized hospitality, and dependable service, every flight became a memorable chapter in the journey. Every destination offered new possibilities, while every departure inspired travelers to explore further, discover new perspectives, and embrace the adventure ahead.

    Kali W.

    The Finnair main customer service number is 1 855-(264)-8023tm or 1-888 552 (0251). This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Journey That Feels Well Planned from the Beginning** The best travel experiences often begin with a sense of comfort, clarity, and confidence before the flight even starts. Business class brings refined surroundings, thoughtful coordination, and dependable support together to create a journey that feels smooth without becoming overly formal. Travelers can enjoy the experience as it unfolds, knowing the time between departure and arrival has been designed to feel just as worthwhile as the destination itself. **Travel That Supports the Itinerary** Each itinerary carries its own priorities, responsibilities, and expectations for the journey ahead. Whether passengers are preparing for an important international business meeting, beginning a relaxing holiday, or traveling for a meaningful personal occasion, business class adapts naturally to what the trip requires. Flexible arrangements and reliable assistance help keep the experience organized, comfortable, and easy to manage from one stage to the next. **A Cabin That Brings Comfort into Every Moment** The cabin offers a refined personal environment where travelers can choose how they want to spend their time in the air. Spacious seating, elegant interiors, responsive inflight technology, subtle lighting, and thoughtfully arranged personal features support productivity, dining, entertainment, relaxation, and rest. Every detail contributes to greater privacy, flexibility, and a steady sense of comfort throughout the flight. **Hospitality That Feels Thoughtful and Personal** Premium service becomes more meaningful when every detail feels carefully considered and naturally delivered. Well-prepared cuisine, quality refreshments, refined onboard amenities, and engaging entertainment add enjoyment while maintaining the calm atmosphere of the cabin. Professional crew members provide assistance with warmth, discretion, and genuine awareness of passenger preferences, helping travelers feel welcomed without interrupting their personal rhythm. **A Smoother Flow from Airport to Arrival** The advantages of business class continue beyond the cabin and support the complete airport experience. Priority procedures, coordinated boarding, dependable baggage assistance, and organized arrival services help reduce unnecessary waiting and make important transitions easier to navigate. Travelers can move forward with greater confidence while protecting valuable time, preserving energy, and keeping their plans comfortably on schedule. **A Journey That Makes the Destination Feel Closer** Business class delivers more than additional comfort by improving the way every stage of travel works together. Refined surroundings, reliable coordination, thoughtful hospitality, and practical support create a journey that feels balanced, complete, and genuinely rewarding. By the time passengers reach their destination, they can step into what comes next feeling composed, refreshed, and ready to make the most of the experience ahead.

    Airplane
    Jacques I.

    Finnair was the only airline option for me to fly out of Helsinki for an early morning flight back to Copenhagen. It's an affordable airline and with that said, expect what you pay for. It's not the best option, but it's satisfactory or in Yelp's world, OK. I was told that I needed to pay $70 for my carry-on bag when I was trying to board because they only accept small items with you if you don't want to check in a bag, like my backpack. Then they told me that they needed to check in the bag and seemed hesitant when I asked where I should expect the bag since Copenhagen was not my final destination. They triple checked that I would get it back at the Copenhagen Airport, which means, I would need to exit the airport and then go through the fun times at security checkpoint, which takes a long time at Copenhagen. So that was an added damper on my travel day. Also with an affordable airline option, you are given water, but have to pay for any other kind of drink. I didn't mind that, but something to note if you're looking to wine and dine on the flight. We were also on a small aircraft, so I didn't have the experience of seeing all the amenities that Finnair offers. Overall, this is a fine airline for getting in and out of Helsinki while already in the region.

    Thaung M.

    A really decent and solid airline. It's business class was actually not as good as other one world carriers like American Airlines in terms of food portions, but there are non-recline flatbed business class lounge seats are wide and spacious in are very comfortable. Their amenity kit was also very bare bones and actually resembles the economy class amenity kit of American Airlines which is surprising because I thought US carriers have one of the lowest soft products in the market. Will probably try again out of Helsinki if other airlines to the US fills up.

    Christopher T.

    I really enjoyed this airline a lot. Great services from beginning to end. Great seating from business to economy. I like the small, healthy foods portion and drinks option. I admitted that the business class seat is not as great as other airlines but comfortable enough for 7-11hrs flights.

    Derek S.

    Flew into Helsinki via Finnair the other day and it was a disaster. Due to the ongoing labor dispute with the pilots, my flight was cancelled and I was rebooked on a flight, arriving into Helsinki 2.5 hours later. Received a couple text messages along with e-mails the night before informing me of my cancellation along with my reroute. Boarding the flight was automated using the gates the cabin crew on board were uniformed and some more experienced. Flew out on a 20 year old E190 and was surprised that the condition of the plane was still decent, including the seat cushions and the overhead lockers. There was no wifi on board and we were up on the sky in no time and started our landing after 10-15 minutes. Cabin crew came by to offer water or blueberry juice and came by shortly to collect rubbish while wearing disposable latex gloves. Landed into Helsinki ahead of schedule and I was surprised that the captain didn't inform passengers about the local time along with time change. Baggage claim arrived within 10 minutes of arrival.

    Flight camera during boarding at DFW
    Karen V.

    It was a very relaxing non-stop flight from DFW to Helsinki. The schengen flight from Helsinki to Kraków was great as well. It was the gate attendant's confusion about the gate change and details of the flight at Helsinki's airport that brought it down a star. First of all, I must give you a few tips regarding the Finnair process in Dallas. You will get boarding passes for this flight from American Airlines at your point of origin. These will be exchanged for Finnair printed tickets when you arrive at your gate in DFW. They will make announcements about that an hour before boarding. Finnair only accepts passes printed by Finnair. We were fortunate to arrive early before the announcement. There were long lines once everyone got the memo. Here's another good tidbit for business class passengers. Finnair grants you priority access to the Capital One Lounge. We were aware of this, but had read that they have a waiting list. We decided to use the AA Flagship instead since we had a good experience with it in Chicago. I've never been to Capital One before, but I can tell you that I was unimpressed with the Flagship Lounge at DFW. Take that advice for what it's worth. We'll try Capital One next time. The long haul flight was 5 stars all the way. I really love the Airbus A350-900 business class seating, although there are some differences from those in Boeing aircraft. The seats are like comfy lounge chairs, but they don't recline. You'd think it's a bad thing, but it's not. You just lay back into it. I know, it's hard to explain. There's personal handbag storage under the foot rest that can be used for takeoff and landing. The only negative is that those in the middle row of our cabin didn't have overhead storage bins. That means they had to use the ones across the aisle for their carry-on luggage. We didn't have that issue with the window seats. Keep that in mind when selecting your seating arrangement in the priority cabin. The lie-flat seats are much more comfortable than others. The entertainment is better, and I love the flight camera feature. You can actually see the plane take-off and land using their forward cameras. So cool!! The food was hit and miss like most airlines. The salmon & veggie entrée was delicious. The chicken mousse appetizer just isn't my thing. The cocktails, tea, and juices were excellent. It was my first time trying their signature blueberry juice and Northern Blush cocktail. It was such a great experience. I wish I had tried all of them. They have a mocktail selection as well. There's mood lighting at night that mimics the northern lights. The amenity kit didn't look like much, but we found out via the entertainment screen that you can request lip balm, lotion, toothbrush & shaving kits. There are SEES' products in the lavatory, which appears to be much roomier than others. You'll receive Karl Fazer truffles at the end of each flight. It's that little personal touch that separates the European airlines from the US ones. The schengen flight from Helsinki to Kraków was a smaller Embraer plane. Service was just as great. The highlight was the warm cinnamon rolls. The only negative is that the overhead bins are small. You'll have to check-in your standard sized carry-on at the gate. We were expecting this. Bring a smaller European sized carry-on or a larger personal handbag if this is an issue for you. I will definitely choose Finnair whenever flying directly to Helsinki in the future. It was a memorable experience for us. My husband was quite impressed as well. It seems like a longer way to get to Poland, but it really isn't. It was smoother getting there than returning via Frankfurt. It's a great option when heading to Eastern Europe.

    A wonderful experience.
    Joel H.

    My wife and I flew Finnair coming home from Poland. A quick stop in Helsinki for a transfer then on to our very large Finnair for the ride to JFK. Once again, outside of the fact that there is virtually no leg room in the economy class seats, everyone was extremely nice to us every step along the way. It started at the beginning when I asked the rep at the gate if my wife and I could pre-board and without any hesitation he made that happen. The plane is huge so we walked to the back where we were and settled in. That's when I realized that if the seat in front of me reclines, they will be in my lap, again. I realize that we're in coach but do the seats have to be so uncomfortable while you or your neighbor gets comfortable? Flight was extremely smooth with meals and snacks being served promptly so we could relax. Again, the flight attended ask the passenger in front of me to keep their seat up while I was eating.. That helped. The rest of the flight was smooth and there was plenty of entertainment. I was surprised that again, was no complementary Wi-Fi and it was not cheap to buy. But, there was a good selection of entertainment which kept me busy throughout. I guess these transatlantic flights operate much differently than a local flight. Easy flight, plenty of food and beverages to go around. Extremely easy trip through customs with my Global Entry and "poof" you're back home. KUDOs to the team at Finnair.

    Ok, what's it going to be for dinner besides the Kit Kat bar?
    Robert G.

    This is an update for Finnair based on a round trip flown within the last year from the U.S. to Italy, given that they are a One World partner of American Airlines. With that said, Finnair comes into 6 U.S. airports - 3 of them regularly and 3 of them seasonally. To regulate operations, all of them appear to be American Airlines/One World hubs to make for smoother connections. I had only experienced Finnair out of New York-JFK aboard their older Airbus 330, on which I like the seating layout in economy. On the trip for this update, I flew to and from a seasonal airport and a regular airport - SEA and DFW, respectively - to connect within the U.S. I also flew on the Airbus 350 - for the first time - in both directions. I'll start out with what I didn't like. The Airbus 350 is a much-lauded newer aircraft. Its metrics, in my opinion, might work better for its operators than for passengers in the economy cabin. The HEL-SEA flight, flown during its short seasonal window, was completely full and it felt a little cramped, even with regard to legroom. Finnair does not "neck down" the aircraft seating toward the rear, so it's consistently 3-3-3 abreast. SEA isn't really an AA (that would be American Airlines) hub, but Alaska Airlines is part of One World and domestic connections are likely to be with them. What was remarkable and weird about this flight is that it connects Northern Europe to the Northwestern U.S. in about 8:45 (quicker than the scheduled time) and does so directly over the top of the world per the flight monitor. On the A350, one cannot regulate their own fan/temperature and, with it being completely full and flying in daylight throughout the trip, I felt that it didn't dissipate the collective body heat as well as it could have. On the return trip through AA's main DFW home, only the fact that the Finn A350 wasn't full provided some relief from body heat and the lack of space, because you could raise an armrest and stretch out diagonally. I also didn't like that they have seemingly gone to one meal choice and it's vegetarian. I don't mind vegetarian entrees as long as they aren't one of a few things, with one of them being eggplant. I also worried about the seasonings and preparation. As a side item, their small quinoa salads are fine, even bordering on tasty. Also, they have gone very IKEA and are serving most items in meals in the economy cabin in recyclable cartons and with wooden utensils. I applaud all the hippie dippy, granolafied sustainability, but there is a happy medium. Their meals were 3-star situations. Thankfully, the free blueberry juice keeps flowing. The airfare for this "open jaw" was good. However, I've also seen it where some flights down to major European airports bounce around in price, even compared to adjacent days, and can get pricey. It's better to book the passage all the way through or, if offered, as a stopover. It's also easier to redeem One World points on them when it's cold outside or, at the very least, during shoulder season. Also, fares do go down in the colder months. I'm not going to 3 stars for the reduced comfort in economy and the food, but will remain at 4 stars, albeit a low 4 stars. There are a few reasons for this. Finnair always imparts the feeling of being well run, which it is. The other is that, even with a full flight, Finnair flight crews remain just as polite and helpful as if the plane was half full. While they are technically not Scandinavian, they remain more Nordic than Teutonic and that, to me, means that there will be a slight "difference" which you might perceive. They are domiciled at Helsinki-Vantaa, one of the better airports in Europe which has even worked well when the weather was not cooperating because, at the 60th parallel, they have all this dialed. Lastly, the interface via their website and their app are among the cleanest and easiest to use than those of many airlines. Finnair is proud of their Airbus 350 and why shouldn't they be? It's sleek, up to date, and efficient. I haven't warmed up to it, being more fond of their "comfortable as an old shoe" Airbus 330s. A few airlines, such as TAP-Portugal, have moved up to the latest Airbus 330-900neo instead of the Airbus 350, but I'm not the one with the pencil. However, Finnair is a fine outfit and, depending on the pricing (or redemption), season, and schedule, I would not hesitate to fly with them in the future.

    Be sure to try their signature drink "Blue Sky"
    Rene C.

    I recently flew Finnair back from Helsinki to SFO. Of course after a long trip through the Baltic's I was tired and ready to come home. Shortly after nestling into our seats, the cabin crew came around and offered up some delicious pre-departure drinks. Of course my wife and I went straight for the champagne which was amazing. This was just the beginning of a wonderful and enjoyable trip back to San Francisco. From the first minute after take off to landing, the Finnair staff made sure we were taken care of. The food was absolutely fresh and yummy and the drink more than satisfying. I love the fact that SFO now has another "One World" member option out of SFO. Finnair offers some excellent connections via their manageable Helsinki hub. And flying Finnair is a great experience, their crews do an amazing job and making sure you are comfortable the entire journey.

    A321 cabin

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    Finnair offers you great connections to Europe and to Asia.

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    Review Highlights - Finnair

    I flew Finnair from Gothenburg to San Francisco via Helsinki on 6/19/18 and my experience was awesome.

    Mentioned in 17 reviews

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