I've wandered into this store many times but have not bought anything. Not that there is anything…read morewrong with it but there was nothing that caught my eye. Their selection is a bit limited when I compare it to other stores such as Harry Rosen or Holt Renfrew. They are the only retailer in Vancouver to carry the Tiger brand from Sweden and the sales associates point that out. Can't say that I am keen on it. I only like Ben Sherman and Ted Baker that they carry. The rest is meh to me.

You'll always get fantastic service from this shop. I buy all my suits from here as they are one of…read morethe only stores in town to carry Tiger of Sweden suits. Great price and fantastic quality. It's not all just formal wear though... you'll be able to find a great mix of causal clothes including t-shirts, jeans and shoes. Forget the big stores, this quaint one in Kits is where any guy should go to!

On a recent sugar binge at Purebread, I spotted a stylish gent carrying a Frank & Oak brown paper…read moreshopping bag. Fifteen minutes, a few hundred calories, and a quick Yelp search later, I found myself standing inside of their beautiful Gastown store. First, it's hard not to be smitten by the space itself. Wood, brick, and steel seem to be Gastown staples, and this space blends the materials beautifully. At the same time though, cascading wall plants and some strategically placed trees make the space feel cozy. Factor in the ridiculously comfortable sofa near the dressing rooms, and you just might find yourself inquiring about a sublet. As for the main event, the clothing, the styles are mostly classic (with some welcome twists), the fabrics look and feel expensive, and the cuts are on the slimmer side. You can find everything from t-shirts and chinos to formal suits and sneakers (and pretty much everything in between). And the best part - the prices are actually reasonable. I have to give much deserved kudos to the wonderful staff, who made my shopping experience enjoyable from start to finish. Their patience and assistance while I seemingly tried on everything in the store was greatly appreciated. One final tidbit, make sure to enroll in their rewards program, which gives you back 4% of your in-store purchase for next-time. The credit never expires, and is stored electronically in their computer system for your convenience.

There is no denying that frank and oak products are great. I look forward to revamping my wardrobe…read morewith their select items. If you are in their store, it is most likely that you've chexked out their website already. My review is based on the customer service I received at the Gastown location. Me being an old dude, I'm use to shopping at GAP where the staff are smiling and super friendly despite on the stupidity of my questions. In this store, I got a blank look when I asked for helped, as if like a regular dude like me don't have clothing questions. The staff was unsure on what products were in promotion which is fine, if I was in their place I wouldnt remember either. It wasn't all that bad, but I just got a negative vibe from the staff almost as if they were lifeless and annoyed. Essentially, Frank and Oak staff in this store really need to smile and greet customers as if they like being there. No attitudes despite on shitty the day is going. The atmosphere in the place felt very snotty which does not make a good shopping experience. Regardless, I will continue to shop here and continue to ask questions so beware staff I will test your patience. I like their products and their prices are fair. Good day to you all!

Got the best price and delivery to the USA was fast! I'll be checking with them in the future.read more

It's about time someone filled the void of fine men's fashion retailers. There's all these great…read moreplaces for women but far fewer for men who are fashion conscious. Ray Rickburn does the trick offering a great shopping experience for guys and offering wonderful styles at affordable prices. A definite must for any guy looking to update their wardrobe. The layout is simple and easy to shop and browse and the workers here make it a hassle free experience that truly caters to the guy.

I am more than put out. I buy many pieces from Kit and Ace, but the customer service has become…read moreatrocious. I recently ordered a pair of pants and tshirts, and received shorts instead. I was then told to return the shorts (driving significantly out of my way), and would be offered a refund only when the shorts were in the warehouse. Keep in mind, these are products I did not order in the first place. I was then informed to reorder the products I had already purchased. I am dumbfounded. After many emails, the refuse to send my purchase.

I'm truly unimpressed with our experience with the store today. After receiving an email indicating…read moreCustomer Appreciation event, I had called at 1:50 pm today to their West 4th location in Vancouver about receiving a price adjustments on 2 pairs of pants we bought a couple of weeks ago. I spoke to Katrina who indicated to me that if we brought the pants with the receipt (but without the tabs) down to the store, we would receive the price adjustments. Base on what we were told, we headed promptly to the store. After 30 min of driving and finding parking, we made it to the store. To our annoyance, Rae at the store indicated to us we were misinformed and that he was unable to provide the price adjustments as agreed by this colleague. Even after showing my phone log and reiterating the conversation, he stood firm with his statement. We asked to speak to his manager, to which he indicated he was the only one there. My question is this event is for "Customer Appreciation". This experience alone does not make this customer appreciated at all. I'm was appalled your store did not honor what customer service representatives indicated resulting us wasting our time. I've since emailed them and am waiting to hear back as to whether or not they'll do the honourable thing and make this right ... Update: Since reaching out to their website and posting on Yelp, Lauren, the store's Shop Director contacted me to resolve the issue. I truly appreciate her doing that and it has regained my confidence in their store's customer service.

Celina has helped me select the right shoes in more than one occasion. She has a great sense of…read morestyle and a friendly and engaging sales presence. I'll look for her again when I shop in GP. And the 20% off sale was a bonus.

A store is only as good as the people who work there. Celina who works at Gravity Pope on West 4th…read moreis an outstanding sales associate. She is kind, knowledgeable, patient, and will go an extra mile to have you leave the store with something right for you. Her job is clearly not a chore! look for her every time I go there. She is special.

What could improve how many damn times do I have to tell these morons to get lost? So I walked out…read morewith my paid item and didn't buy anything from you. No thanks I'll go to Granville then I'll come back one day and rub your noses in the dirt! Won't be back at your store again. I'm sure if I wait long enough I'll see someone steal....and he won't do anything because they usually don't! Btw you deserve zero stars but yelp wont let me so there you go you earned one lousy star only out of protest.

Not a bad mall. It has no frills at the back, a shopper drugmart in front and even a dollar store…read moreinside. Its located at a very convenient location on Denman. Its a inside mall as well. Covered so its not dependant on weather. There are three entrances. On Denman and on both side street.

Ok so this is THE ONLY clothing shop I've seen open during these Covid times...so they should get a…read moreten out of five just for that!. High quality clothing, I bought an awesome pair of black pants, some other clothing too. Awesome helpful staff. To be helpful, the deal is now, you can 'shop up front' at store, tell them what you want, buy the clothes, go home and try them on...and then get a return (without hassle) if clothes do not fit. It's a process, but thank god they are open if you really need some cothes!

Not a bad little shop. One of of those really discounty looking places but actually the products…read morearen't bad depending on your style. All clothing, including hipster plaid shirts, American Apparel, flip flops, and straight brim baseball caps (plus accessories like scarves and gloves), All decent prices. In my mind I imagine a tourist coming to Vancouver and either finding it is colder than expected (and need some gloves and a toque), or the opposite,.. not realizing the West End is verging on tropical at times and needing beachwear - then stumbling in here and being quite satisfied.

Frantically looking for comfortable pants for my Mom at the last minute when all the shops were…read moreabout to close we found James Perse and Alexandra that saved the day. Alexandra found the perfect pants that are comfortable and will last a lifetime. My Mom looks great and loves her new pants. Thank you Alexandra and James Perse

Good service. Great selection of comfortable clothes, life long value of clothes. Lovely atmosphere.read more

I have to say that I have actually made more purchases for my boyfriend here than I have for…read moremyself! That being said, there are some great pieces for women as well with prices that won't impede your shopping spree. Brands include DKNY, Guess, French Connection (FCUK), Ben Sherman, Penguin and Triple Five Soul for both ladies and fellas. I particularly like Mantique for their dress collection although I find some of the ladies clothing to be of uber-trendy designs as opposed to classic styles, but if you are on the hunt for something you saw in the glossies that might have broke your budget, you will likely find a similar version here for less moolah! Mantique is great for denim as well, with many premium brands and styles.

While I love Mantique for myself (great and hip denim, hoodies, tops, etc. at prices that won't…read morebreak the bank), it's also a great store for you ladies who want or love to dress your man. Mantique's guys' section may be passed over by most women, but it includes the same great items carried on our side of the store: cool jeans, comfy hoodies, sexy dress shirts, and casual tees. A really great place to pick up something for your fave boy -- he's guaranteed to love it!

If you're shopping on Fourth and are having little success, Plum is a good spot to shake the bad…read moreluck. There's an equal balance of trendy items (why, sequined argyle, why?) and more versatile pieces. When I was shopping for a very specific suit two years ago Plum was the only spot to deliver fit and meet the criteria. Plus it was on sale. The changing rooms at this location are clean and spacious: plenty of hooks and bench space. As an added bonus is that the mirrors are well-lit and flattering. I've always appreciated the friendliness of the staff here. They'll happily check for sizes at other locations, etc. and generally try to help.

I see this store every morning on my way to work. I always spot something cool, work appropriate…read moreand trendy that I would like to try out, but then I go into the store and what I thought was a great piece, totally doesn't look as good as Ithought. this has happened to me a couple of times at Plum... weird! What I like about the store is that it's color coded and they also have some pretty nice patterns. They have work and fancy clothing ion one sie of the store and more casual wear on the other.