I've been using Coastal Car Wash at Monkey Junction for quite a while now, and they continue to…read moreearn my business. One thing people need to understand is that this is a full-service car wash, not a $300 professional detailing shop. If you're expecting every tiny speck, scratch, and stain to disappear, your expectations probably aren't realistic. For the money, especially the Manager's Special, you get excellent value. It includes the basic service--prep wash, machine wash, underbody rinse, towel dry, wheel cleaning, interior vacuuming, window cleaning, dusting, and door jambs--plus a coat of polish, fragrance, and tire gloss. That's a lot more than you get from a typical drive-through wash where you sit in your car for three minutes and leave with a wet vehicle. I also appreciate that they offer additional services like steam cleaning, leather conditioning, hand waxing, and bug, sand, pet hair, and pollen removal if your vehicle needs extra attention. They make it clear they're willing to accommodate special requests whenever possible. What keeps me coming back is the staff. They're friendly, professional, and they work hard. On a hot, humid North Carolina day, these folks are outside cleaning vehicles one after another, and it shows they genuinely try to do a good job. Is every wash absolutely perfect? No. But compared to several other car washes I've tried around Wilmington, Coastal consistently does a better job and provides better value. One final thought: please tip the crew. They're working in the heat and humidity, moving quickly from vehicle to vehicle, and a few extra dollars is a small way to recognize the effort they put into taking care of your car. Highly recommended. I'll be back.

I sent the following email to the owner of Coastal Carwash - Monkey Junction. It explains my 1…read morestar review rating. I would have given zero if that were a choice because they didn't even show the respect of responding to my email: Dear Coastal Car Wash Management, I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I had at your Monkey Junction location today, 9-8-26, at approximately 1:10pm. As a customer, I expect a standard of service and professionalism that was entirely absent during my visit. Specifically, when I arrived there was a closed sign in the entrance lane stating the car wash was closed due to employees being at lunch and would reopen at 1:30pm. While it was slightly frustrating because Coastal's online website doesn't mention that it closes at 1:00pm for employee lunch, it wasn't going to be that long of a wait until 1:30pm, so I decided to stay. I was first in line behind the closed sign and as I waited there, several more cars pulled up behind me. After a few minutes, an employee came out and advised me that when the employees returned from lunch they wouldn't be able to turn their cars around and park, so we needed to move. He was friendly and when I asked about losing my place as first in line he said he was telling everyone to move. I moved, went around the building and then parked. As I was waiting in my parking spot, more cars pulled in and lined up behind the closed sign where I had originally been. No one told them to move. Then, a woman pulled up, left her car in the line and went inside. An employee came out with her and they were standing at her car talking. I could hear that he was going to take her car right away and start working on it. As I had been first in line and told to move, I felt that wasn't fair....but, the gentleman may not have realized so I said a few times, "Sir, excuse me, Sir?". He completely ignored me, so I very gently beeped my horn - seriously, barely at all. I just wanted to get his attention before he drove off with her car so I could ensure he knew I had been first in line, but told to move. He immediately turned towards me with an angry face and sharply said, "I'm with a customer!!". He then got in her car, drove it around the closed sign to the other side of the building and employees began working on it. That was the last straw. I left and went to a competitor where I was treated kindly and with respect. I even ended up purchasing a membership there. I will never go back to your establishment again. I worked at Citibank in CA for 42 years and attended to clients every single day. Never would I have treated a customer the way I was treated at your business today. My sister, who was with me as all this transpired, said to me.....What business puts their employee's parking needs ahead of their customers? Please forward this correspondence to the owner. Thank you,

H2 used to be my go-to car wash. Then they raised the price of their basic wash from $8 to $15…read more For almost double the price, I got the exact same wash and now I'm looking for another car wash.

Aj was so nice and friendly. My car was the cleanest I've seen it in months. Will definitely be backread more

This company should write a book on how you treat your customers. I had a Dealer installed plastic…read morefilm on my car that every detailer would not remove. Mold had formed under the film and the car looked terrible. Not only did they remove it but the car looks brand new. They are fantastic and answered every question I had. If you go anywhere else for detailing you are just asking for a bad experience.

I was disappointed with both the results of the work and the way the billing dispute was initially…read morehandled. I brought my new vehicle in expecting exterior detailing and scratch correction based on the discussions beforehand. The final result did not meet my expectations, particularly regarding the scratch repair and overall exterior finish. The invoice listed "One Step Paint Correction" with a hand wash service for $200, but later I was told the pricing was actually intended to be broken down differently. That was never reflected on the invoice itself, which created confusion and disagreement regarding the services performed. To be fair, after I raised concerns, the company did offer to redo the work and provide additional buffing at no extra charge. However, by that point I was no longer comfortable bringing the vehicle back because the situation had already escalated into discussions involving collections, theft of services, the sheriff's department, DMV involvement, and vehicle liens over what I believed was ultimately a disputed service issue. I did ultimately pay the invoice to close the matter out, but overall I found the communication and handling of the dispute unnecessarily aggressive for a customer who acknowledged work was performed and attempted to discuss concerns in good faith. My advice to future customers would be to make sure all services and pricing are extremely detailed and itemized in writing beforehand.

Amazing what they can do to your car and make it look brand new! They did everything as I asked…read moreand requested! Great value for the hard work that they put into making me feel proud of my car again! Everyone was wonderful!

My truck was like new -- got the inside and outside done, and the team was so professional,…read morefriendly (but not annoyingly so), and I could not believe some of the places they were able to restore. I asked for the invoices to be broken out separately, as well, and they did so without needing a reminder or anything. They made it super easy. I will 100% be going back.

I requested a detail clean due to a lot of pet hair (yellow labradors). Miles responded quickly and…read morescheduled an appointment the next day. He arrived promptly, very polite and friendly, reviewed what would be covered. He did an excellent job. Pet hair is removed and the car interior is like due!! I would highly recommend Easy Done Mobile Detailing Service. (To late in day to post a photo)

Miles the owner and his wife did an excellent and thorough job giving my very Covid six month…read moreneglected SUV a new car look. He is very likable, efficient and fair in pricing. I highly recommend Easy Done if you are looking for an immaculate detailing of your vehicle. Chears Wilms

I went through this car wash on Father's Day June 15, 2024, and there was a new guy working, who…read morewas very apologetic, but when he set the car wash up for my cars entry and pushed all the buttons, the rollers scratched the hell out of my car. They refused to take ANY responsibility. Never again Modwash! Don't chance it if you like your shiny car!

Went there with my work truck today. I bought the $17 wash just wanted a quick rinse off and I pay…read more Before I can get to the wash they are talking on the radios and I get to the wash bay and the lady will not let me inside. She said I had a fuel tank in back of truck and they don't allow it. That's fine I've been to plenty with a fuel tank but what got me is they won't let me wash the truck and then tell me they can't refund my money only they can try to have a manager call me tomorrow. What kind of place cant give money back when no service is rendered?? The guy working at front says it's not my problem I only work here. His name is Cael. so end of story wouldve been good to know before I pay that I can't get it washed. Heads up to all those out there

I have had great service at the Hall of Fame Car Wash. The staff is always cordial and…read moreaccommodating. The car was itself is actually quite good. I do have to do some drying but on a hot day it no big deal. I've been with them since opening and the only issue has been getting my large SUV's roof dried. I have to ask or it's a 50/50 chance that the last drying roof device never comes down. I have asked spoken to the manager and he resolved the problem. The vacuum are satisfactory and they get the job done. They provide drying towels, window cleaner, a degreaser and an air freshner, if requested. All in all, I would definitely recommend giving them a try.

Love this car wash! Stay in your car while your car is washed, then use the towels, vacuum,…read moreinterior spray and window spray to finish off the cleaning process. I'm never disappointed!

Small job. Brought in for a small dent and scratch on the door and they got the dent out. The touch…read moreup to the paint wasn't what i expected, still noticeable, not sure if they could have done better. Great communication and the price was very fair. Dropped the car off and it was ready about 3 hours later. Would recommend.

Very caring. Great work . Very reasonably priced. Work ready when promised. Would definitely use…read moreagain.