3/26/13 Took a 2.5" HD from laptop in to see if he could recover data. I'd tried with external…read moredrive & couldn't. 3 days later I stopped back, he said it didn't work. I asked for drive, he couldn't FIND IT! 2/17/14 I went in to buy a PSU for a tower. Guy (owner) offered to take a look at BEFORE I bought & installed new PSU. I watch, he hooks a tester PSU & confirms PSU bad. Plugs in monitor & UH OH, NO MONITOR & UNIT WON'T BOOT UP! I leave unit & he'll call later with 'estimate' for fix or NEW price. When he calls he says PSU, Mother Board & 1 of 2 video cards bad. About $600 to FIX & NEW just shy of $1,000. Picked up 2/18/14 & went home, installed new PSU purchased elsewhere for $39. VOILA. System booted right up, all 3 monitors running from the 2 on board video cards (could run 4 monitors) & system works PERFECT! THIS GUY'S A RIPOFF BIG TIME. While he didn't try to charge anything for his misdiagnosis (at minimum) he did TRY to charge me $600+ to repair or $1,000 for a new build.

Terrible! A simple Laptop keyboard replacement. Completed with skeleton keyboard- no protective…read morebacking and no faceplate. I could see through holes diectly to motherboard. His comment- "don't spill anything". He refused to make it right.

Zero stars if I could. They will make your computer unusable and leave you high and dry with zero…read moreaccountability to fix what they broke. At least that was my experience. Avoid seeking help from these guys as they will do everything but help. And then they will be rude and dismissive of your concerns on top of that. It was a terrible experience that I hope others never have to experience. Save your money and go elsewhere dependable.

Update: 11:33 AM on 3/24/2023 in response to Emerald City IT's Google Review comments, "This man…read morebrought in a computer after he experienced "pops and cracks" coming from the motherboard. The computer is not fixable. I think he smokes meth..." When I brought my computer in, I mentioned "cooling fans grinding a bit and the graphics card putting off a static buzz" - all communicated over text message which I have screenshots of. Never once did I mention "pops and cracks" coming from the motherboard. That was a previously non-existing issue until Correo worked on my PC. Also, to say the computer is "non-fixable" is a completely false statement and reflects your capabilities. I have another shop FIXING it as we speak - just for a lot of money because of the damage done by Correo and Emerald City IT. As for smoking meth, very mature move from a business owner... Good to see customer services comes first. STAY AWAY!!! COMPUTER RUINER!!! This guy is a hack!!! He will fry your machine, and then make fabricated claims about "existing electrical damage" being the reason for the computer being fried. Additionally, he will fail to provide a logical explanation for what caused the issue. Long and short of it, I dropped off a functioning computer, and a day later picked up a $2,500 paper weight because of the work performed. Do I have a story for you... Last Sunday, I took my custom built gaming PC in for a standard hardware cleaning and maintenance. It was working perfectly fine beforehand - I was gaming current gen games until 30 minutes before dropping off the computer. Because it was a few years old, I wanted it to receive a professional deep clean and maintenance - boy was that a mistake. Through the cleaning process, Correo fried the motherboard, and rendered the computer non-functioning (it was never clearly communicated that the computer was now non-functioning until I took it home and fired it up). He then tried to upsell to a newer motherboard because of the "electrical damage" to the existing motherboard. He also tried to sell me a new custom built gaming PC (for $3K-$5K) apparently because he fried my computer. I said no, and that I wanted my current computer "running as best as possible." Flash forward - I picked up my computer Monday (still surprisingly dirty following a professional "Clean and Tune-Up"), took it home, hooked it up, and... FRIED! The PC wouldn't even boot past the Bios screen. I immediately tried texting Correo for assistance - no response. I then called Correo for assistance - he answered the phone but refused to listen to me, berated me, continuously interrupted me (despite his insistence that interrupting is rude), and eventually hung up on me because he refused to address the situation. That evening I sent a follow up email requesting assistance - NO RESPONSE. Emailed again Tuesday morning - NO RESPONSE. Emailed again Wednesday - NO RESPONSE. Left a voicemail for Correo on Wednesday - NO RESPONSE. Emailed again on Thursday - NO RESPONSE. Left ANOTHER voicemail on Thursday - NO RESPONSE. Finally, my wife called Correo on her phone, connected with him, and the same phone conversation as last time ensued - she was nothing but pleasant, and tried to clearly, calmly communicate with Correo. However, Correo continuously interrupted her, didn't listen to her, berated her, and eventually hung up on her. I have now taken my PC to another PC repair company, and they have validated that all damage done to the computer was a result of the work performed by Correo and Emerald City IT. They made it explicitly clear that there is no way I would have been operating the PC, let alone gaming, if there had been electrical damage to the motherboard before dropping off the PC at Emerald City IT. Fortunately they can salvage the PC... but only at 10X the cost of a standard tune up because of all the parts Correo fried... To summarize, ABSOLUTELY DO NOT use Correo & Emerald City IT for any IT related matters. He will damage your assets, drag out the process, cost you A LOT more money in the long run, and be a completely rude person throughout it all. Buyer beware...

This outfit is incompetent, dishonest, and arrogant. Despite four attempts, owner Darren Lin was…read moreunable to restore Microsoft Outlook to baseline functionality on my desktop computer in Bellevue WA. He assured me that expensive equipment purchases and data transfers would solve the problems, but they didn't. In fact, he caused new impediments and important emails were permanently lost. He attempted to charge for more time than he actually worked and didn't provide invoices. A+ Computer Tech refused to respond to inquiries from the Better Business Bureau, who grade this company an abysmal C+ https://www.bbb.org/us/wa/bellevue/profile/computer-repair/a-plus-computer-tech-inc-1296-22215329 [1/12/26]. I was forced to go to King County small claims court, where I was awarded a refund of over $700.

They are amazing. I've been going there for years and have usually had good results. There have…read morebeen a few stumbles here and there, but my issues have always been resolved.

I have called on ISOutsource a few times. They are GREAT!! No contract needed. They respond…read morequickly. The Systems Engineer - Jeff - is awesome to work with and he really knows his stuff!! This is not one of those 'learning on the job' IT companies. I would highly recommend this company for those one-off jobs you need help with!

From the owner: ISOutsource provides IT Support Services for small and medium sized businesses in Seattle, Tacoma,…read more Everett, Bothell, Bellevue, Redmond, Marysville, Bellingham, Renton, Issaquah, and all points in between. ISOutsource offers onsite and offsite support as well as proactive Managed Services such as Data Backup, Data Recovery, Server Monitoring, Desktop Maintenance, and Vulnerability Assessments. We leverage our large size to deliver response times and a depth of expertise that other firms can't match. Our goal is to ensure that our clients feel Happy, Productive, and Supported in their use of technology. Experience Happy Computing!

My laptop was too far gone, and we couldn't salvage that. But I had that information quickly and at…read morethe reasonable cost of a diagnostic. He recycled my old hardware, and even gave me some recommendations for its replacement. Great service.

I had an administration issue with my Dell laptop that I wasn't able to fix myself. Went online to…read morelook for solutions and found others with the same problem and there we no fixes to be found. I took it into PC Fix-Ballard and was out in minutes with all issues resolved. Thanks George! You're awesome!

I brought in my iPhone 14 pro max to have the screen replaced. This phone has no prior history of…read morerepairs or being tampered with. This model is waterproof. I was NOT informed that it is no longer waterproof after screen replacement. This fact is not "common sense" and therefore I should've been told. This is extremely negligent. Depending on model it should be common practice to properly inform customers who are spending $300+ if not more, on a repair.

I could write a long drawn out review, but I won't waste your time. Just know that this place…read moresucks. BAD! The guy who helped me was nice but they basically charge me $49 for them to break my phone worse than it was. This guy does ask for your password and now that I read another person's review there was no reason for him to ask for my password I went in for screen repair got my phone back and my Face ID doesn't work now. I have to login every account manually and looking at YouTube. The biggest cause of Face ID being broken is from technician error. He assured me that the Face ID would work after the screen change and it doesn't AVOID THEM AT ALL COST !!!