They did a great job recovering an external hard drive that got corrupted.read more

Our external hard drive stopped working and we had cancelled our online back-up service, so about…read more15 years of family photos and videos were at risk of never being seen again. With careless prudence, I watched some YouTubes and attempted to retrieve the data myself (I even used a magnetic bit on the screws) - FAIL! My wife was in a panic and I was in whatever is beyond the dog house. When I saw that Ace had a Seattle location, I liked the idea of hand-delivering my precious drive (the first place I found was in Canada). I called Ace and was told to ship it to their Texas location since that is where their clean room is located. I appreciated their upfront reasonable/competitive pricing, and sense that they had a team who knew what they were doing and who were capable of salvaging our digital memories. So, I trusted my failed drive to FedEx with the maximum allowable insurance. Ace let me know when they received it, e-mailed me with their findings and their plan. I called the technician to discuss/confirm the plan. Ultimately, Ace recovered EVERYTHING and sent our data back to us on a new external hard drive (and included our old one as well)! I was a little miffed that they sent it USPS with only $50 insurance, but then learned that they keep the electronic data for 5 days in case something goes wrong in the return shipment. BRILLIANT! I don't plan to ever need their services again, but if I do, Ace is the place!

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

These guys do very quick and excellent work. They definitely came through and saved the day.read more

Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

Shout out to Japhed. He fixed my iPhone. The store is in a very convenient location in downtown…read moreIssaquah next to Mack''s dim sum. Love this store. Thanks!

Customer service was friendly and personable. Japheth was a joy to work with and got my iPhone…read morescreen fixed quickly and for the estimated price. I fully recommend. My family also has brought multiple items here for repair and recommend this shop as well.

Top-notch service! Fast turnaround, reasonable rates, and friendly staff. My phone works perfectly…read morenow. Definite 5 stars!

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

I had a problem with my Android phone and came as a walkin on a Sunday afternoon to Rain CIty Tech…read more The technician who worked with me was both knowledgeable and patient as he went through the process of ensuring that my phone would continue to work. Excellent consumer service, highly professional. This is so rare a combination in the modern world!

Absolutely incredible. Good people that care about other people. I took my laptop in. They…read morediagnosed my problem and gave me recommendations. It's nice to see somebody. That's not just trying to take you for the money, but they actually want to help you. Good value, preformed Service Requested flawlessly. Definitely Recommend.

This place pretty much rocked my socks off. My bf found the place while we were driving on…read moreRainier--ridin' dirty like we always do. He said I should check them out just based on the Yelp reviews. Fortunately/unfortunately, my iPhone's microphone had stopped working just the day before, meaning that I could hear people talking but they couldn't hear me, so I had a chance to give Tech Lab a try. The building is very Columbia City-ish with plenty of parking. Inside, there were large screens posting info about their vast services (don't judge them about the extra "L" in the word "follow"--they're going to fix it. It's not nearly as noticeable as when a Chinese menu has the word "shrimps" on it.) I was greeted by Charles, who looked very smart--and not just because he was wearing glasses. I told him about my dilemma--my new Hans Solo in carbonite case didn't protect my phone from a fall and phone back itself cracked. I attribute it to the fact that Hans was in carbonite. If his hands and legs were free, I'm sure Hans would have been able to shoulder-roll onto the floor. After some entertaining banter, I left Hans in good hands with Charles. I was given an initial quote and an ETA. He even called me partway through to tell me that he tested my phone parts in other phones and other parts into my phone to see if he could isolate the issue. Awesome. I was just thinking he would see the part was broken and replace it--but he went above and beyond at no initial cost. When he called later, he sounded apologetically grim: My motherboard was damaged. The motherboardin' motherboard. A death sentence to something replaceable like an iPhone. Apple had told me that my phone could be upgraded for $150 (but I'm waiting for the Fiiiiiiiiiive!) so I'm going to wait until I can't tolerate not talking on the phone. This may be a good time for me to work on my ESP skills anyways. Even more amazing, my final bill was less than HALF the original quote that I was given. And it wasn't the lower bill that blew me away, it was the goodwill behind it. I felt the love *fist pump* So in conclusion, this is the place to be. So clear out the [*ahem*] questionable content on your devices and bring 'em on down. Don't forget to "like" them on Facebook so you can get $5 off of your first service with them. I am using my ESP to send you one final thought right now... If you heard me say, "I like giraffes" then my ESP must be working.

Great place! I broke the face of my iPhone, and was afraid I'd have to go buy a new one. In my…read moresearch on craigslist, I came across Tech Lab's ad. Looked them up here on yelp, read the reviews, and called them to make sure they seemed normal. I dropped off my iPhone, picked it up a couple of hours later, and it was perfect! They charged a great rate, good service, and they even called me up a couple of weeks later to make sure I was still happy with the job they'd done. I have nothing but good things to say.

They don't come cheap, but worth every penny. They were a lot faster in retrieving my data than…read moreexpected and they were able to get back 99% of what I had feared was gone forever. What other companies couldn't do for me, they did. I highly recommend using them.

From the owner: Hard Drive Data Recovery, External hard drive data recovery, SSD data recovery, flash drive data…read morerecovery, camera card data recovery, phone data recovery, RAID data recovery.

Ive been taking my laptops to Computer Love for several years now and always had a great…read moreexperience. My first time there Matt was able to salvage a not cheaper brand laptop by installing a new hard drive for a very reasonable price. I've had that laptop for several years now. Since then, we've brought a few others in for repairs and have mostly been able to get them all up and running. He also sometimes has sales of computers and accessories. Good location and easy drop off and pick up. I would recommend this place for your computer needs.

Worst service.. The owner took 90 dollars as advance and after 10 days told me the laptop cannot be…read morerepaired and that he would return me 60 dollars.. But when I went to take my laptop my laptop, the laptop was completely broken.. and the owner simply gave me the hard drive and didnt return any money.. Very disappointed... worst experience.