Prices were out of this world expensive! The tech showed up and sat in his van for the bulk of the…read moreappointment. Would not consider to do business with.

When we bought our home we were informed by the seller that the chimney was "inoperable", and at…read moreleast needed a missing damper replaced, so we contacted a couple of companies to get estimates of repair needs and cost. While another, more high-tech company was thorough in examining our chimney, etc. (an examination which cost us over $100) and came in with a repair estimate of roughly $7000, Crestwood examined our chimney thoroughly, explained what Kentucky standards were, and what needed to be done to make our chimney both safe and operable. Total repairs, including the new damper, came to less than $700. He was kind, efficient, masked and knowledgable, and now we have a working fireplace for when the seasons turn cold.

They did a thorough inspection of the chimney, cleaned and gave a green light to use…read more Also had a custom chimney cap made and installed along with other minor repairs. Excellent service.

Warning if anyone does business with this place make sure every little detail is spelled out in…read morecontract, Replaced my insert took tile off wall and never replaced it ,Was told not in contract to replace tile.

I'm not pleased with the quality or the value. I should have thought it through better before I…read moresigned the contract but I was upset about finding and repairing a leak. I can say that they showed up promptly.

From the owner: Call for appointments today 2706174209read more

I contacted Dale, the owner, in early January to have my 77 year old mother's fireplace looked at…read more The worker came and after trouble shooting a number of options said we needed to order two parts to repair. Dale himself called while the worker was there and asked for payment upfront ($600), so we paid for the work that Dale said would be done the following week. That was 3 months ago. I have left message, sent texts over and over and no one will call back. Check was cashed and work is not done. DO NOT DO BUSINESS WITH HILLSIDE HEARTH!!!

We hired Hillside Fireplace & Hearth for a fireplace insert and custom mantel installation…read more Unfortunately, the project involved repeated missed appointments, delays, and incomplete work. After providing an estimate on 2/27/25, payment was requested the following day. Multiple promised installation dates in March were missed or rescheduled, often with little notice. On 3/15/25, the company arrived with a fireplace insert that was larger than what we ordered. Due to prior delays and a time-sensitive renovation schedule, we felt pressured to accept the incorrect size. During installation, piping from the old unit was cut and left unfinished. The following day, water leaked from the pipe, causing damage to drywall and subflooring. Temporary repairs were made later, but drywall was not properly finished or leveled, requiring us to complete repairs ourselves. The mantel delivered did not match the agreed design, was not level, and was attached to a wall that had not been properly prepared. We spent additional time and money filling holes, repairing gaps, sanding, and priming. Despite the project not being complete, final payment was requested before the installer left, with a portion withheld until completion. Multiple days of work were missed by both homeowners due to scheduled visits that were delayed or did not occur. After continued issues, we requested a refund for the mantel, which was eventually provided after repeated communication. The final components of the fireplace were not delivered until 3/31/25. Based on our experience with scheduling, communication, workmanship, and project completion, we would not recommend this company.

The worst ever. Don't use them. They neglected to remove a birds nest at the top of our chimney and…read morethere was smoke everywhere. We used another company since ACE wouldn't return our calls.

Very helpful and professional. The service was too tier. You should definitely use themread more

Great quality and service! Victor was very professional and explained the entire process. I highly…read morerecommend this company and will be a repeat customer for future needs.

what a fantastic job this young man did on my dryer vent cleaning!! Victor is fast and efficient…read moreand didn't hurt the pocketbook. He cleans up real good behind himself and left me with a peace of mind that is invaluable!!! Thank you Victor!!! I highly recommend his services!!

Visited the store 2 weeks ago and dealt with a very helpful and knowledgble Vicki and selected an…read moreinsert. While there is said i was ready to pull the trigger on placing my order as soon as I could compare prices. A company rep came to the house within a day to verify the dimensions, all was good. Waited for 2 days for Vicki to send a quote, but nothing. I called her and she said they were busy but would send a quote that afternoon, been a week and a half and still waiting, received nothing and I gave up, obviously doesn't want or need my business. Placed my order with another stove company three days later and expecting my new stove on Wednesday next week. The rep from Hillside Fireplace in Mt Washington returned my call and came out that same day and we had a quote. Wood stove insert ordered. After reading many other reviews about this company and we all having the same complaint. Not only losing Over $7000 order from us and others and bad reviews.

My fireplace remote would no longer sync with the box. The fireplace also needed cleaning. I…read morecalled and was given an appointment. Truell and Jensen were here exactly on time. They figured out what was wrong and took care of the problem. They cleaned the fireplace pieces and put new embers in. It looks and works great, and the charge was reasonable. Both of these gentlemen were so very nice and told me exactly what they were doing. It was a pleasant experience, and Jensen loved my dog Oliver. Judy Nesbit

Great job cleaning and setting up the fireplaces. He was on time and did a good jobs keeping the…read morearea clean during this messy job

Answered my question about fireplace insert. Gave a card of someone who could repair. Good…read moreknowledge by staff