Short version: VERY unprofessional, TOTALLY unorganized, DID NOT do work as promised, CHARGED MORE than quoted and did less work, NEVER addressed concerns and DOES NOT care about issues that were brought up to them (didn't even bother to call after expressing legitimate concerns). DO NOT RECOMMEND. Detailed version: 1. I was given a quote of $6,750 total. My bill is $7,184.68. 2. The fireplace arrived damaged and had a small chunk of the inside brick out (the white brick). This was never addressed. 3. I had sent pictures of the existing conditions and exactly what we wanted/expectations before the quote was given. If necessary, you all could have driven here and preplanned/seen the jobsite to prevent headache, but instead, it seemed the guy hadn't seen the pictures and had NO clue what he was walking into. After showing up with only 1 hour warning (of course it wasn't ready because we had no idea he was coming and I didn't want my house destroyed for any longer than necessary), he took NO measurements or notes. Then asked us to get on the roof and measure for the chimney cap AND move the fireplace inside. (Wasn't that his job?) Poorly instructs on what he needs for removals, but we managed to do them, only for him to say things needed to be different (then, maybe he should have been more specific). Keep in mind that we are in construction and are not complete morons. We know how to follow directions when they are given. Then, again, due to lack of poor planning, he comes to install the fireplace - on a Sunday. After huffing and griping for over an hour about how he has to change things (sorry, next time be more specific in what you need instead of winging everything and showing up late in your sweatpants) I left because I couldn't stand it anymore. 4. We had to pay several guys to move the fireplace inside (due to lack of planning by GBA - I would think that would be assumed in the installation estimate) - let's keep in mind they not only had to move them up 2 flights of steps BUT also we had to lift it INTO the hole (again, shouldn't that be included in install price???), and had to redo the clean face (he took the clean face kit that came with it and used other pieces of metal and installed them incorrectly, leaving a screw hole in the face of the fireplace) and we also had to have all of the vents hooked up by someone else because he didn't install them. Which leads me to number 3 - 5. Line item #4 on the invoice- Gravity vent kit - we were told the vents "would extend to 8'" which was not possible, but necessary - so we had to buy 2 more vents and have them put on again. The installer did not actually hook up any of the interior vents. 6. The fireplace was completed 1 month after I was told it would be installed originally. I had approved the order 3 weeks before Christmas approved for a Jan 8th install date, and it was finally finished in Feb. The lack of planning, lack of communication and lack of professionalism was absolutely IRRITATING and frustrating. 7. I'm still not sure the fireplace is fully operable. The fire brick sides are wobbly and uneven. The gravity feed vents aren't working. We read the manual and have tried to follow the instructions, but when spending this kind of money, would have been nice to have a 10 minute walk through of dos and don'ts. 8. And we just discovered today that the chimney is leaking. After I sent an email and snail mail expressing concerns, they didn't answer. I had to follow up a week later. The owner said she had a grandbaby - that's great, but I'm sorry, I own a business and if a customer isn't happy, the LEAST I would do is call them and assure them that we would make it right. They have NO business having a business after what I've seen. STAY AWAY!!! read more

I had gas logs installed in my home. I am thrilled with everything! It did take a while to get an install date, but that was because it was the busiest time of the season. (Other places were further out by WEEKS)! When I was in the store picking out my logs, I over heard another customer complaining and was genuinely shocked at the gall of some people. They were upset because they said their quote was wrong. When the owner tried to explain, (and show them on the invoice), that it was the tax, they were livid because they weren't told about tax! Are you serious people? Anyway, after reading some of these reviews, I can only say that they ARE EXTREMELY knowledgeable, professional, and organized. I HIGHLY recommend them. read more

Went all over Louisville and area finding information on good gas loges for my "no more wood fire place". These folks were courteous and very knowledgeable. Answered every question, young lady sold the wife and I. Went back two days later to purchase our gas logs set and it only got better, the gentleman conformed and answered more questions. Purchased the item with confidence that it was what we wanted. Wait, wait - even better - set appointment, email confirmed and sent emails reconfirming date and time. Received notification installer was on his way. John Burns installed the equipment as wife and I asked thousands of questions. He cleaned up and demonstrated functions. Super, super thanks. read more

I highly recommend Grate Balls Afire. The communication was great, they scheduled our day for service and then a week before that you receive a text with a 3 hour window. You also get a phone call 30 minutes before they arrive letting you know they are on their way. I had something come up the day before our appointment and wasn't going to be available the first hour of my window. I called and they were wonderful. They worked with my schedule instead of making me reschedule. Our technician was very helpful and kind, he also wore booties over his shoes to help keep our house clean which I always appreciate. Great company and people! read more

We wanted to upgrade the decorative gas logs and 80's theme glass doors of our fireplace for the upcoming winter. The mission was to get a modern looking appliance that would also heat the room. We visited the store two weeks ago.The showroom had several selections and we settled on the vent-free unit pictured below. The price was reasonable and delivery was scheduled for the following week. This merchant did everything they said they would do exactly when they said they would do it. The installers called prior to their arrival, were courteous, and left our home clean. Thanks Erica, Doug, and John! read more

Recently bought and had installed ventless gas logs to replace old vented gas logs. The installers (John and Josh as I recall) were professional, knowledgeable, friendly and did an excellent job on the installation and explanation of how to use and maintain the system. All questions were answered and they cleaned up thoroughly before they left. We couldn't be happier. The sales person and owner (Doug) at the store were very helpful and knowledgeable and made the selection process very easy. Highly recommended. read more

Vicki serviced our gas logs this week. She did an outstanding job on the cleaning of the logs and fireplace but also took time to recommend and demonstrate a product that I may want to use to clean my brick. She was also able to make a quick fix on a problem with my fire screen. I may be able to avoid the purchase of a new fire screen this year because of her effort. She did this all at the price of the cleaning service. Thanks, Vicki. read more

These people are great. With the cold weather just around the corner, I was ready to convert my wood-burning fireplace into gas logs. They had several in-stock log sets to choose from and came out the next week to install them. I had been dreading the process, but it was one of the easiest things I've had to do in the last two months of moving. Friendly and showed up when they said they would. read more

Over the last 6 years I've purchased 3 fireplaces from them. Each install went great and they were good to deal with. They even fixed my fireplace that the home inspector said was broke for no charge. Recently they came out when I had an issue with the remote receiver and fixed it for far less than I thought it would cost and even serviced another one of my fireplaces while they were here. read more

Jon Burns and Nick Burgin were: Very professional, polite and Courteous . Reviewed expected time-line beforehand with the quoted price. And day of installation promptly arrived on time, with a courtesy call to confirm prior. Reviewed all finished work and offered time for any questions. Totally cleaned area of installation. Very happy results. GBA Rocks!! read more

I wholeheartedly recommend Grate Balls Afire. I've used them for years and have never been disappointed in the service or the results. Jon was my technician today. He was pleasant, professional, and efficient, and when he left I had a clean, safe, and beautiful fire to enjoy. And it's a locally owned company. What could be better? read more

Not only do I love their name but Doug Ball, owner was so incredibly nice to work with- not at all like someone trying to urgently get you to buy something but genuine! The installers, Jon Burus and Nick Burgin were also great! Efficient and friendly and explained everything so well. Highly recommend this family owned business! read more

Amazing company! They have been servicing my gas fireplace for years and I am so pleased with their knowledge, professionalism and customer service. They go above and beyond to help at a very fair price. I highly recommend Grate Balls of Fire. Wendy Crowe LaGrange, KY read more

Grate Balls Afire did an outstanding job on our gas fireplace. Previous company did not do half of what these folks did and they charged less. I highly recommend Grate Balls Afire for all your fireplace needs. Will for sure use them in the future. read more

Love this company! Their service tech Michael was very nice and did a great job with our gas log insert , Have used them many times and would definitely recommend them. If you have any fireplace needs give them a call, You'll be glad you did! read more

Great service from start to finish. Ordered gas log set, scheduled installation date, and Jon Burns showed up on time and did a fantastic job. We now regret not converting to gas logs years ago. I would highly recommend Grate Balls Afire. read more

we are very pleased with the service provided by Grate Balls of Fire. the Service Technician (Michael) called ahead , arrived on time and provided excellent service. I highly recommend them for your fireplace needs. ***** five stars read more

Grate Balls Afire installed my gas logs. I have been pleased with annual service since then. They respond to calls and are always on time for service appointments. Michael provided friendly and thorough service this year. read more

Jon and Josh did a great job. Very friendly and efficient. The new gas logs look great and the entire process from going into the store to pick out the logs to having them installed was a seamless, easy experience. read more