1. Customer Service 2. Answering phone…read more3. Hiring qualified service installers 4. Standing behind products they sell 5. Acknowledgment of customers who pay for the products when calling!

spent close to $10,000 on a Harmon pellet stove and stone over existing brick with Alaska Company…read morein April 2022! I've call so many times to get the stove serviced with no answer. to date they have not serviced our stove. they did answer my call but never came out! Craig and Lori are not customer centric and do not respond to phone calls! ***BUYER BEWARE; ALASKA COMPANY AND GLOWING EMBERS INC ARE TERRIBLE FOR CUSTOMERS. THEY TAKE YOUR MONEY BUT WONT STAND BEHIND THE PRODUCT THEY SELL AND INSTALLED ***

Great people that give great service. I've been using this company for 3 years now and couldn't be…read moremore satisfied. I called Mark yesterday in need of an emergency cleaning, but it had to be done by 2 pm so I could get to work. Today, Jordan showed up around 1145 and had me cleaned and burning by 1:30 pm. I couldn't ask for anything more than that! edit: The review has me in Bangor, PA; my house and chimney is in Bushkill, PA

We have had much intelligent and high quality work from them. We do not hesitate to call them for…read moreany work we need.

I've used Cherry Ridge Chimney Sweep for several years, they are knowledgeable and provide quality…read morework. Once there was a large crack on the rear fireplace shield that they replaced and explained how to manage fires to prevent similar damage in the future.

Unprofessional, nasty, uncooperative. Horrendous service. Accused me of lying to them just to get…read morethem on site to perform service. Charged $60 for doing nothing. Refused refund. I will be pursuing this with my credit card company.

First off, they gave me a low quote. So I went them, and by the end, it was twice the amount of…read morewhat I was quoted. I had an old propane fireplace and decided to convert it to a wood stove insert. The owner offered me a few choices. So when I chose one of the choices she gave me, after the insert showed up, the workers had no way to lift it and install it (due to the weight of it). Fortunately, I had other work going on at the house to where we had a Bobcat (with forks) and those construction workers agreed to help these workers from Evergreen Chimney....which is completely not their job! So these workers from this company showed up unprepared! Then the workers from Evergreen Chimney told me they never installed a blower for this insert before. So my immediate question was "then why did you sell this to me?!" So they charged me to install it and the blower (electrical work), but to this very day, does not work. I paid thousands of dollars to have a wood stove insert with a blower, and the blower doesn't even work! These people do not know what they are doing. The owner is the worst person to deal with. They low-balled the quote, charged me twice the quote, didn't install the insert properly, and the owner yells at me as if it is my fault! She is unbelievable! I am definitely reporting them to the Better Business Bureau and then potentially taking them to court! Do not use this company!

Bit of a pest. Was at work so I texted Jim saying I…read morecouldn't talk but I would like a text quote for a chimney cleaning. He immediately called me...twice. PEST! What didn't he understand?

We met with Warren and the staff there to discuss installing a pellet stove in our home…read more They were very helpful and provided detail above what we expected. If we proceed with the installation of the stove it will be with them They are great!

Being from the area, I've known about this company for years. Name recognition. I needed my…read morechimney cleaned. They charged close to $300. The two techs were here about 15 minutes. Cleaned the ashes out of the fireplace and left the glass looking like the attached photo. I reached out to the company. The person who responded to my emails was responsive and nice. Offered to send the tech out again but I said it wasn't necessary. I can clean the glass myself. She said she asked the tech to call but he never did. Said she forwarded to the owners but they failed to respond too. After 40 years in local business, I was surprised by the level of service.

Nice people but filling orders was way too slow. We ordered a new cast iron fireplace in October-…read moreit came in May. It was hooked up wrong and propane flames were too high and did not adjust as they should. They returned with a sort of "oops, sorry" response. It was fixed- just in time for Summer.

I purchased & installed a fireplace insert through Gardens To Grow. The whole process was smooth…read morefrom start to finish. Great communication & they showed up on time as scheduled. I love it! I'm so happy with the purchase.

Sorry to say this business has potential of being a 5 star. It is a family/local owned business. I…read morehad them come out to sweep my wood burning fireplace in my new home. They cleaned it and advised "do not use it" and listed reasons. Okay. I called and left a message for an estimate to fix. I got no reply. I followed up with an email and a request for an estimate to fix AND to convert it to a gas unit. NO reply. Really? Customer service means everything in a business. They have none. Very disappointed.

From the owner: Our goal at De Leur's Back to Basics, Inc. is to be your one stop stove and fireplace shoppe. We…read morewelcome you to our down home country showroom! On display you'll find cook stoves that will inspire a walk down memory lane along side woodstoves that offer the highest technological advancements in clean wood burning. An impressive collection of brass and copper scuttles and hods throughout the store may catch your eye as well. Hearth rugs, fireplace accessories, stove maintenance products for the do-it-yourselfers, pipe, chimney caps and so much more available to you all in one place. No running around wasting expensive gas.