On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

My wife and I get our oil change here due to convince.The service is a hit or miss for oil…read morechanges.The gentleman that served me last time I was there by the name of Malachi was mediocre. He was more interested in having conversations with his coworkers than the actual service.What upset me was that he handed me the next appointment sticker for my oil change to do it myself.I also had to request them to reset my oil change light.it should be the service technicians responsibility to do that and perform the "many" points inspection they claim to do. Also I was usually want an oil change.Stop trying to sell me all those other extra services.

I come to Mavis any time I need tire and brake services. They are very professional and provide…read moreexcellent service. I never leave Mavis unsatisfied and the prices are always very reasonable.

Avoid Mavis at All Costs…read more On 5/27/25, I brought my car to Mavis for new brake pads and rotors. When I picked it up, the brakes were worse than before--there was a loud metal grinding noise, the brake response felt unsafe, and the steering was suddenly off. None of these issues existed prior to the visit, and notably, Mavis made no mention of any other problems when they returned the car to me. I brought it back and was told--by the receptionist, not a mechanic--that the issue was my lower control arm. This was never mentioned during the original visit. When I asked for clarification or to speak with a manager, the receptionist became rude and refused to connect me with anyone else. I took the car to a trusted local garage, where they diagnosed the control arm issue and had to completely redo the brake job that Mavis had botched. I ended up paying twice--once for Mavis to make things worse, and again to get it fixed correctly. Despite all this, Mavis is refusing to fully refund me. They keep pointing to their "lifetime warranty" on the brake pads and rotors--as if I would ever trust them with my vehicle again. And if you get to the point of dealing with the regional manager, Don Harrison (737-389-6979), don't expect much. He either dodges your calls or talks down to you--especially if you're a woman. I was without a car for nearly two weeks, spent double what I should have, and was treated with complete disregard. Take your business anywhere else.

The mechanic that did the work did an excellent job. I dropped my tire off this morning for a flat…read morerepair and change out the TMPS And I would be back after I got off. when I came back this afternoon they got on the truck, he put the tire back on the truck, had to have looked at the dash saw what I had the pressures set at and he put the spare back under the truck! I figured I would be doing that when I got to the house. You have a heck of a young mechanic there. paying attention to detail And doing extra. I thank you and him. A job well done!

I went to your Texas street location in Bossier City today and AWESOME customer service, AWESOME…read moreTechs they listened to my issues with my car and went at it. I checked on the progress a couple of times and the tech, mechanic, explained what was going on and answered ALL my questions and concerns. Great job, totally awesome. I was truly worried my car was out for the count but they fixed him up nicely. Many thanks, Many many thanks Carlton McKinney. P.S. I got out of there paying a lot less than I would have at my old mechanic and service center. I am grateful for everything.

Stopped by Firestone about 30 minutes before closing and the bays were completely empty, with just…read morea couple cars outside that were likely employees' vehicles. I asked if they could check a slow leak in my rear tire, but was told they couldn't fit me in. Ended up going to Mavis instead, and it was a completely different experience they welcomed us right away, were friendly, and took great care of the issue. Definitely appreciate the service there and will be going back

Jennifer and Stevie are awesome. They greeted me as soon as I walked in and ask the problem and…read morethey got me in and out very quickly.

Great customer service. Very reasonably & family owned. It's like going back in time when a…read morebusiness really cared about you, the customer.

I rely on them for tires, tire maintenance, oil change, advice. They have repaired tires, aired…read morethem up, rotated, at no extra charge. I have been doing business work despino tire service for at least 15 years.

The service was top notch. Had a flat and was able to make it on donut tire. The tire wasn't…read morepatchable so we got the tire replaced. Awesome service.

Stars - Pep Boys, Bossier City…read more I brought my Honda Accord in for a wheel alignment and tire rotation if needed due to the car pulling to the right. The alignment itself was completed properly, and the first technician did his job well. However, after my car had already been removed from the garage and the technician went to lunch, things became uncomfortable and concerning. I was then asked if I wanted a tire rotation for an additional $10, even though I had already said "if needed." I agreed, trusting their judgment. At that point, only two employees were present--one at the desk and one in the shop. My vehicle was brought back into the garage. While I was watching through the courtesy window, a technician raised a large toolbox lid directly in front of my face, completely blocking my view, and never returned to that toolbox. I found this behavior rude and unnecessary. When I mentioned it to the desk associate, my concern was dismissed. Afterward, while paying, I was told my hub bearings were failing and was handed a quote for over $1,000, with pressure to have it done immediately. Given the timing, lack of transparency, and unprofessional behavior after my original service was already completed, the situation felt fishy and left me uncomfortable and distrustful. The alignment itself was fine, but the events that followed made me feel taken advantage of. I will not be returning.

RACIST! When i say RACIST, I mean every letter! I stopped…read moreby Discount Tire Bossier City on yesterday. Informed that i should be here this morning at 7:15 so that i could be the first car they worked on. I was here by 7:10, before some of the employees even got here. At least six cars have came in after me. They have completed the work on all of those cars and all I need is for my tires to be balanced. They've tried to up-sell me tires, even told me that my lugs needed to be "hammered" off. The best part is when an employee called me STUPID for asking what was going on, why is it taking so long, and why all of the vehicles that got here after I did are gone. I've asked for the number to corporate several times. (At least 10) It was just given to me after I believe it is the manager tried to explain that they need to use a different socket to get the lugs off. I kept asking where did the hammer come in at and if they had the socket, what's the problem. I keep getting the run around while they keep pulling other cars in and pulling them out. We have purchased these tires from Discount. (not this location) We've purchased ALL of the tires on all of our vehicles from Discount Tire. I've never been treated like this, felt like this or seen this happen before in my life. I am truly amazed, hurt and shocked. I know I'm in the south, but WOW! DISCOUNT TIRE BOSSIER CITY LOUISIANA, you've disrespected a loyal customer with this one. Did I mention that EVERY customer that they have put in front of me are of a different color than I am.

From a previous visit, they had to order tires for my QX60 and my Jeep Wrangler. We agreed to a…read moretime for installation, both vehicles on the same day. Staff was very accommodating, friendly and professional. I ordered top of the line tires, Michelin Defender for the Q and BF Goodrich T/A K02 for the Jeep. GREAT tires. They provided exactly what I expected at a decent price. I am VERY PLEASED with my experience with this store. I learned about Discount Tires when I had a serious problem in Amarillo, TX. Both places were honest and had outstanding customer service. I highly recommend this fine business.

I used to do all my own vehicle work, but since I've gotten older, it's become hard on my body so,…read moreunless it's something pretty low impact I have it done by pros. I've had repairs done there on more than one vehicle. They've always done a good job, albeit a little expensive, but all shops are now days. They went to bat for me on a ford I had that failed after a major repair when they found that the replacement part they installed had a factory defect. They got the manufacturer to cover the repair cost and saved me thousands. How many shops would do that.

Amazing repair shop and people. I have had to take my vehicle there many times, due to a bad roll…read moreof the dice and getting a problematic used car. They have done everything from high-pressure fuel pump, shocks/struts and engine work in my car. Always good quality and always at a great price. They are very kind and have great customer service. Thank you Monroe's!