While shopping around for a new hometown bank after re-locating back to North Carolina from…read moreChicago, we were graciously assisted by Sandy Johnson, who set up checking and savings accounts for us in less than an hour - then she helped us configure our online banking apps. Great customer service, friendly tellers, a beautiful building and easy access, in and out.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Swansboro, NC branch or find us online.

Zero stars! No customer service for online banking issues,…read moreunless you want to be on-hold on phone foe 30+minutes No email or chat communication, and of course they have down sized.

Great bank, and staff. We dropped in only to set up a simple savings account to establish a bank…read morein-state. We were not dropping a lot of money or buying complex services. Yet they treated us like an important customer from the moment we entered the bank. Let's face it most banks are the same, some allow politics into their operations but unless you're a news junkie most people don't know that stuff. Really the only opportunity a bank has to impress is its customer service. Many larger banks work to intimidate, over sized lobbies, wood, marble and tiles designed to invoke a church instead of a place of service. Often the staff is taught or the company culture develops to create an air of superiority, arrogance and smarminess. This and other reasons is why most retail brick and mortar banks are failing and why so many only bank online, in-office banking is often a terrible experience up there with a visit to the dentist. PNC is clearly trying hard to break that old mold, at least at the local branch level. As we walked in the door there was a host counter like you might find at a restaurant or many mobile phone services. She greeted us, asked our names which she wrote down and asked what services we needed. She set up the questions to get us in line for the banker we needed and walked us to the nearby chairs. Okay, my only gripe was the lobby area could use more chairs and more some planters or furniture to define the space. it felt a little conspicuous which most people don't like when doing their banking even if they have nothing too confidential, it just feels right to have some privacy. From there we were promptly invited into an office to meet with a banker and discuss our needs. Any US bank is now driven by over reaching and meddling federal government spying on Americans. SO even to open a simple savings account felt like we were signing up to be joining Homeland Security. Too many forms, disclosures to sign, documents letting you know you have no privacy or rights while banking that you're not supposed to read, just sign. Product a real ID, and other forms of ID and some history that has no relevance whatsoever other than to being nosy and butting into your personal lives that is unlikely to result in nearly no crime stopping because criminals don't operate this way. Oh well, it's like this at all banks now. Still, our banker flew threw it quickly while answering our questions and chatting us up with those questions banks teach staff to hide that they are profiling you but pretending to be interested in you. She did it well and I made her blush for calling it out but she was still professional and friendly. The decor in the bank was bright and sunny, not typical of most banks and not designed to intimidate or impress, just friendly professionalism. Ok, why did I bother to write a long review? because after the fact on three operate occasions in two weeks various staff called me to welcome us to the banks and see if I could answer any questions. They also sent the typical "how are we doing" survey that most of the time never result in any action. Only this time all three managers who called knew the results of the survey and my comment. And although there was nothing they could do to change my comment on a local level they tried to show empathy and understanding. When was the last time you can think of where the bank and all the staff really seemed to care that you had joined, acknowledged concerns and worked to answer them? Image if we had opened a variety of services, which now we just might do. I've been with our last bank for 30 years and they only reach out if they want to squeeze you for more money. Well done PNC!

Everyone who works here is always friendly and helpful…read more Walk in the door and you are always welcomed by at least one person, and someone always asks how they can help you. Always a pleasure to do my banking in person at this branch. Plenty of parking as well as a 4 lane drive through, some are just ATM's.

Joy Brownlow, mortgage loan officer at this bank, did a fantastic job of guiding us through the…read morelong, tedious process of obtaining our mortgage. Her care, patience and guidance through the entire process were much appreciated. GB

Bank of America continues to disappoint me! The fees are insane. I have two different accounts with…read morethem and because a computer transfers money from one account to another they charged me $12 that is completely insane!!! Now if a person had to drive to the bank go inside and manually take money out of one account and place it in another account I could completely understand this fee but when the minimum wage in NC is $7.25 and hour and a computer makes $12 for 5 seconds that is what is wrong with our country!!! I would never recommend this bank. There are so many other options in our area!!! And I will be taking my money elsewhere!

Since headquarters decided on closing the drive thru they should have went ahead and just closed…read morethis location. Everyone who works at this location is extremely slow and does not seem interested in helping anyone. I came in just to pick up a pre ordered cashiers check and ended up having to wait 20 minutes just to get it because I had to answer questions right at the reception desk and 5 people went ahead of me, this was pointless because I had to go through the same process when reaching a teller.

Great service bank that constantly comes up with new ways to support service members and their…read morefamilies. Their atm monthly rebates, transitional services, and multiple types of rewards point credit cards have been very helpful. I look forward to continued service with them for many years to come

My husband and I came in to handle several types of banking transactions and Judy helped us through…read moreit all. She was so patient, friendly, thorough and efficient with each aspect.