We had the pleasure of working with Erin this morning, she assisted our son with opening a checking…read moreaccount, savings account and a credit card account. Erin was kind and patient with his few questions and all fifty of mine. I was pleasantly surprised to hear her give him sound financial council about the credit card options. She's a valuable member of the Navy Federal team providing excellent service to members!

I waited for ever just to do one wire. The only friendly one was the lady in the front . Ladies…read morewere rude look un bothered customers sitting and waiting. They look unhappy . Horrible Customer Service.

Had to walk in since the Dollar store Pepsi truck was blocking the drive through. Had a very nice…read moreyoung lady wait on me. I have not had bad service from anyone at this branch. The lady that used to wait on me through the drive up has left and gone to another branch but I still use this one when I am in Jacksonville. Thank you for all being so nice.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Jacksonville, NC branch or find us online.

Financed my vehicle through MFCU in 2022 never had any issues and had a great interest rate.read more

Transfer of funds to another bank. They want to charge you for moving your money. They also send…read morestatements and if returned they charge. This is a nickel and dime bank and should be avoided.

I have to say I had the worst experience I ever had with Manager Kristina Hamm. She refused to cash…read morea check I gave to my employee, after SHE called me to verify it ( from the information on the Wells system) . I gave her all the required information, and she tried to make it as difficult as possible. After trying to blame it on a teller, her customer service was just poor. I wont be using that branch ever again. Perhaps not Wells Fargo either.

I would give this place zero stars if I could. Horrible couple service. What bank doesn't have a…read morerestroom for its clients ? What bank doesn't do business over email ? I was asked for documents and I was told they could not receive these documents. There was no personal information what so ever on these documents. The banker had an horrible attitude, will never return.

I am waited over 75 minutes to deposit a check with weird formatting not recognized by the app…read more When I got to speak the rep I at the counter, she was puzzled and had to call over a manager who informed me that she'd get to me after she helped other customers, who had also all been waiting over 55 minutes. Absolutely absurd. I wonder how long it will take to withdraw my accounts to another banking institution with decent customer service and more locations in the locality. I've banked with them since I was a child living in a larger metro area with numerous locations and never waited over 5 minutes before for much more complicated matters. Ultimately, they were unable to even assist me and advised I go cash the check at Walmart. Wow. Bank of America certainly isn't military-friendly in this town.

Why does anyone bank with BOA? I have never in my life dealt with a more bureaucratic company…read more Everything is difficult. The bank staff themselves are confused by company policies and if you think common sense will prevail - you are mistaken.

What ever happened to clerks putting your money in an envelope? Maybe arranging the bills…read more So they all face the same direction? Or better yet.... How about not excessively holding up the big wad of cash I'm withdrawing to hand it to me while the line has 8-10 people waiting.... Good way to make a customer a target.....attention to detail is none existent

If you can? BANK HERE! This bank has been very helpful with…read moremy online banking, and is the reason that I never open new accounts at other banks! Truth is, even when I lived in different states, they still managed to make me feel right at Home. They are like the perfect neighbor. Friendly smiles, warm wishes, eagerness to help, willing to lend assistance, and honest. They employ people w/ that also look like me, during a time where most banks don't see a need for diverse/ ethnic employment. You don't have to worry about being "sold" on meaningless banking products that are not needed like Wells Fargo and Bank of America push. And as a former Wells Fargo employee, I appreciate banks like this! Less stress for bankers/tellers, and less disappointment for the clients Happy customer since 1988! 30yrs!