We had the pleasure of working with Erin this morning, she assisted our son with opening a checking…read moreaccount, savings account and a credit card account. Erin was kind and patient with his few questions and all fifty of mine. I was pleasantly surprised to hear her give him sound financial council about the credit card options. She's a valuable member of the Navy Federal team providing excellent service to members!

One teller for ten people! The line has barely moved in ten minutes! No one seems to care.read more

Had to walk in since the Dollar store Pepsi truck was blocking the drive through. Had a very nice…read moreyoung lady wait on me. I have not had bad service from anyone at this branch. The lady that used to wait on me through the drive up has left and gone to another branch but I still use this one when I am in Jacksonville. Thank you for all being so nice.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Jacksonville, NC branch or find us online.

I had a vehicle that was financed through MFCU. I made my payments on time for 2.5 years, then I…read morelost my job. I turned the vehicle in as a voluntary repo, and MFCU is reporting to the credit bureaus each mth that my payment is delinquent! They are not reporting my vehicle as a voluntary repo. They have sold the vehicle at auction, but has not reported this on my credit report. So each mth is resulting in a decrease in my credit score. I will never do business with them again. I feel as if I am definitely being lied on and targeted. They are trying to ruin my credit. Stay away from them and do business elsewhere! They suck!

I have been with Marine Federal credit Union for 13 years never had a problem up until I became…read moredisabled it's only temporary but through all of this my account had some problems and I try to work with them to resolve these problems but nobody wanted to work with me no courtesy calls and customer service they need to be more educated on the products yes some were very friendly but the branch did not want to help out so therefore I am going to follow the other seven people in my family that left Marine Federal and went To Navy Federal I heard they're fantastic there.

I have to say I had the worst experience I ever had with Manager Kristina Hamm. She refused to cash…read morea check I gave to my employee, after SHE called me to verify it ( from the information on the Wells system) . I gave her all the required information, and she tried to make it as difficult as possible. After trying to blame it on a teller, her customer service was just poor. I wont be using that branch ever again. Perhaps not Wells Fargo either.

I would give this place zero stars if I could. Horrible couple service. What bank doesn't have a…read morerestroom for its clients ? What bank doesn't do business over email ? I was asked for documents and I was told they could not receive these documents. There was no personal information what so ever on these documents. The banker had an horrible attitude, will never return.

I have to say all these years all my life I have tried quite a few banks in my time but I got to…read moresay I've been with Bank of America for quite a while it's got to be the best bank have chose in my lifetime I always look out for me feel safe with my money and their Bank I've never not one time have overdrafted but even if I did instead of taking it out of a different fund or charging me a service charge not once have I been charge for a service charge that they would just pay it and the best thing about it is that I only pay $4.95 for a maintenance fee every month I think that's pretty good especially considering don't cash any check from any Bank whether I have the money in my checking or not without even going into the savings I love the idea that they have a combined checking and savings combined kind of into the same account my bank MasterCard controls both under the same account number so it's actually the same account but I have a separate checking and savings combined into one that I use the same card for and it's only $4.95 a month and that takes care of both of them even though it combined they don't take one from another unless I authorize it all that kind of stuff that can mess up your balance as well as they always notify me on certain purchases I'm definitely notify me when the savings is used which I don't really use it that's what savings is for LOL it's just the point that they just don't always take care of me I think that's a real good price for maintenance fee we're kind of like two accounts I just love the way that every city or town you go in there's a Bank of America there as well always seem to have good staff is ready to help you even if you're going through a situation been stressing you out like you lost your card or something like that there right there to make sure that everything is secure gives you a sense of security knowing that one phone call away and they're right there to help you with any kind of problem you have which of course take the stress away from any situation you may have it's nice to have a peace of mind when it comes to your finances I would recommend anybody and everybody you think of American I've been with them long enough to know each one of them acts and treats you like that's your home main bank like everyone has a certain thing that is your home bank, but Bank of America makes you feel like every branch is your home Bank. Just always been satisfied is very impressed with the way they treat you and the service they give you.

I am waited over 75 minutes to deposit a check with weird formatting not recognized by the app…read more When I got to speak the rep I at the counter, she was puzzled and had to call over a manager who informed me that she'd get to me after she helped other customers, who had also all been waiting over 55 minutes. Absolutely absurd. I wonder how long it will take to withdraw my accounts to another banking institution with decent customer service and more locations in the locality. I've banked with them since I was a child living in a larger metro area with numerous locations and never waited over 5 minutes before for much more complicated matters. Ultimately, they were unable to even assist me and advised I go cash the check at Walmart. Wow. Bank of America certainly isn't military-friendly in this town.

What ever happened to clerks putting your money in an envelope? Maybe arranging the bills…read more So they all face the same direction? Or better yet.... How about not excessively holding up the big wad of cash I'm withdrawing to hand it to me while the line has 8-10 people waiting.... Good way to make a customer a target.....attention to detail is none existent

If you can? BANK HERE! This bank has been very helpful with…read moremy online banking, and is the reason that I never open new accounts at other banks! Truth is, even when I lived in different states, they still managed to make me feel right at Home. They are like the perfect neighbor. Friendly smiles, warm wishes, eagerness to help, willing to lend assistance, and honest. They employ people w/ that also look like me, during a time where most banks don't see a need for diverse/ ethnic employment. You don't have to worry about being "sold" on meaningless banking products that are not needed like Wells Fargo and Bank of America push. And as a former Wells Fargo employee, I appreciate banks like this! Less stress for bankers/tellers, and less disappointment for the clients Happy customer since 1988! 30yrs!