What a fantastic company! I had a little misshap with a favourite pair of Louboutins. I went to my local repairers and they did what could only be described as a terrible job on them. They replaced my heels with ones that were to short for the shoes and stuck a black sole over the trade mark red (which is the whole point of Louboutins!!) Its not like these shoes were cheap either. So utterly disapointed i found First Class online. They were so very helpful and friendly and after i had vented my frustration with my local repairer i sent my shoes in to them using their Freepost service. After 10 days and alot of tlc i recieved my shoes back. what a brilliant job they had done. The soles were red again! The heels were the right height which means i can walk in them now without fear of breaking my neck! Absolutely outstanding customer service. I definately recommend this company to all those with designer shoes you dont want ruined!! read more

Good quality repair on my sandals and dads sweeney's are back to their former glory...almost :) very easy to use...just pop your shoes in the post using their freepost service and i think it took around two weeks to get them back but the repair was very very good especially on my dads oliver sweeney shoes. they even managed to keep the orignal heel style and new oliver sweeney inside sole thingys lolz! very good! read more

these people simply couldn't do enough for me. I wanted the platforms on my louboutins reduced in height so I could wear them for longer and there now unique and still extremely stylish. they are not on the high street but tucked away in a small industrial square. I tried a few places before going on line and never realized they were only 10 miles from me. great work guys my office workers are on there way read more

One very happy customer :) outstanding customer service. After explaining i had left it far to late to get my dressage boots resoled and to have a new zip put in the staff at First Class made every effort to have my boots repaired and delievered back to me inside a week! a good quality repair and reasonably priced. i will be recommending them to friends and family for future repairs. read more

repair did take longer than expected but it was not a normal job that i needed. the quality was very impressive and i feel it was worth waiting a little longer for as i nearly lost my boots for good. excelent value very polite and friendly. have recomended to friends. read more

Really bad service. Getting towards 2 months before I got my shoes back. Did not respond to emails and then over charged me £15. Had to keep phoning to get the refund. Totally unorganised. Repair was average. Will not use again. read more

London has only a few good shoe repair shops and this is one of the good ones. I took my shoes here to be restitched and they look like new