We set an appointment online to talk to someone at the location. It was right before the holiday…read morebut we got in quickly. Bit of a wait but Debbie helped us and was very friendly. Nice to know you can still walk in to handle some transactions and sit down with someone. We have been members for many years and glad they were able to help us with our loan at a great rate. The internet department was also very efficient and responsive, even on a holiday weekend.

Angeles Martin was super AMAZING she has help me several times she is a wonderful person she always…read morehelps me with all of my needs a VERY nice person primeway cypress has a very good employee she is the BEST!!!!!

the lady that greets you and ask how to assist you is rude and incompetent. idk what they actually…read moredo all day because it's definitely not their job. their solution is redirecting you to the app or customer service, what's the point of taking the time to go in person if you've already tried those options. they wouldn't even know they're too busy being rude and trying to belittle you to hear you out in already having tried their "solution" of customer service or the app. bank somewhere else or take it straight to corporate, unfortunately that's what i'll be doing after over a decade of banking with Bank of America. trash asss employees

HORRIBLE CUSTOMER SERVICE. When I got there the lady at reception was being rude to a customer. But…read moreI went there to cash my check, and the lady made it as a deposit, when I went back to ask the lady at the entrance, she was rude about it and giggled. Then the lady at the entrance went to ask the lady that made the deposit, and they just laughed loudly about it which was very disrespectful towards me!! Never going back to that location.

They have been incredibly helpful and kind during a challenging time…read more I was thankful they were open on a Saturday and scheduling an appointment online fast and convenient

They are the best Wells Fargo location compared to any other that I went to! They are available to…read morehelp you and very courteous. I'm so glad I moved to this neighborhood and no longer need to suffer from best service from other locations Wells Fargo.

Customer service and wait times. The teller Kyle was customer friendly. I came in to use notary…read moreservices and apply for car loan with an excellent credit score. Receptionist (which I later found out was actually the branch manager) was on phone and said she would get to me in a minute seems like she was on phone, so I waited. She never acknowledged me, but took the other customer who came in behind me. So I got in the teller line, although I didn't need that service, however Kyle put me on the list and has always been awesome. Macy branch manager is always great! Even though this location is more convenient it is not customer friendly.

On 8/18/2025 I used this branch for shared branch withdrawal. I printed my account number on the…read moreticket and handed it to the teller for $300 from my checking account. The teller made a mistake and took it from an entirely different member number I sign on but I did not notice until later in the day. I called to have them correct it. They said they did but instead they took another $300 from the correct number. I called the next day and they said it would be corrected on Tuesday. Then they said it would be corrected on Wednesday. Now they are blaming the other CU for not correcting their error. I said just deposit the money back and when the other CU sends the money they can return to their totals. Nope, they want me to wait 2 more days for their error. So if you use them for share branching, check your account before walking out because they don't know what they are doing. Sorry Nathan but this is on you, not me.

Great place to Bank ... They give you great personal…read more Attention...... Hard to find that in banks today. Lindsay and her staff are a 5 +++++++++ Mac

I just really appreciate the fact that they know me by name. He has sometimes they ask some…read morepersonal questions about my business, but I guess that's their job. Every time I come here they know my name and that's what I like. Superior customer service

Customer service is excellent! They are extremely helpful and knowledgeable about their services…read moreand products.

@tdecuyourcreditunion count your days! I have my card locked for protection and it's literally…read moreworking against me as your system is down to allow me to unlock my cards. Now I can't pay for anything, I can't even Zelle anyone! This is so embarrassing. I was in Mexico and literally had to ask other people to borrow money because of your incoherent of a system! I'm pissed and I have to get a new card because yall don't know when the system will be fixed! It's been 5 days of inconvenience

I took a check from a guy for $4,000. It bounced after depositing. Now Woodforest will not let me…read morehave check to file charges (mandatory). They want my account current first. I cannot make my account current until charges are filed. I have been with Woodforest for years, paid their high account fees etc. So long! Been a sucker for too long!!

Where do I start with Woodforest. They are the most outdated bank I have done business with. The…read moreonly way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.